Write a review

Go to business site

NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.32 (2138 reviews)

View other NatWest products

4.32

Based on 2,138 reviews, last reviewed 23rd Apr 2026

44% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Best account transfer Since transferring from another current account I've found the NatWest app the easiest tool to use for my regular transactions. Plus the small monthly... Read more Reviewed on: 23rd April 2026

Latest lowest rating:

2

Cancelled my account on a serious ground They cancelled my account on a spurious ground and in fact no reason was ever provided. . Their actions. caused me a lot of inconvenience, unnecessar... Read more Reviewed on: 18th April 2026

Read all reviews Write a review

About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

Review NatWest: Everyday account now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Everyday account reviews (2138)

Once fine banking but these days not always

In the old days, despite less sophisticated systems, you could be more sure of things going well, and of there was a problem you could pop in to a local branch anywhere. Today things go wrong too often - latest my account yet again blocked for security reasons [yet again] - and you have to telephone to sort things out, not easy when you're abroad. It seems the only way to get responses is by formally complaining. Nat West Twitter is quite good but as they say there are only a few things they can do. In this day and age I would have expected much better, especially if it is the bank that cutts off access to my account, surely it should contact the customer to explain why and to put right? Reviewed on: 4th January 2020

Good bank

Great app good customer service, no problem Reviewed on: 3rd January 2020

Does what you expect

Natwest have been a stellar bank and provide excellent customer service Reviewed on: 2nd January 2020

Services ok but customer service is really suffering

Attend the Peterborough branch regularly and have found that customer service has all but disappeared. Lots of staff running around frantically tapping security codes into doors but very few actually serving on the counter and getting every day customers served Reviewed on: 27th December 2019

Poor

Applied for an account online, completed all financial information, then they asked for ID, so as I was busy didn't complete that section for a while and I got text messages and emails over and over and over, that you are unable to reply to(as I did try)(noreply) until they said unless I send the ID they will end the application, strange way of getting new business to threaten customers. So my wife and I sent in the ID before the deadline and then they decline to give us an account as we didn't meet the criteria. What a load of rubbish, if we didn't meet the criteria they knew that before they got our ID. Will never use Natwest or RBS now for business or personal banking. Been with Santander for 20 years but thought it was worth checking the market in case other banks offered more, turns out it was a mistake to try Natwest. Avoid , as if they push and treat potential customer this badly imagine what they would have been like if I had become a customer. Dodged a Bullet. Ps. This is not because of anything financial as my credit score is top notch, so they have some weird criteria , perhaps they weren't going to be able to rip me off so didn't want my custom. Reviewed on: 23rd December 2019

Great Bank

Ive not had any problems at all so far with Natwest. The bank account does exactly what it says on the tin. Would recommend! Reviewed on: 6th December 2019

Does the job, unless your about to buy a food shop

Had a terrible experience whereby the app went down just as I transferred money over to my current account in the queue at the supermarket. As I went to pay for my food, my card kept declining.... now bright red & being stared at by people, I rang NatWest who told me their system was down. Apparently it was my fault & I shouldn’t have left it so late to transfer my money! Think what you will of NatWest but I was mortified that day! Reviewed on: 6th December 2019

Reliable and Organised bank

Great bank with really easy to use website. Reviewed on: 1st December 2019

Cares about the poorer customers too!

Prevents me from going overdrawn with no charges. Treats me like my custom is just as important as someone who has a lot of money. Reviewed on: 25th November 2019

rude staff

I went into bank in Whitehaven , Cumbria to deposit £180.00 and because it was busy l used machine but the machine swallowed my money and then displayed faulty sign so l got in the queue and waited for about 40 minutes and when l told the Nat West staff who was serving she did not believe me and was suspicious of me, she went to the back of the machine to see if she could find the money but because she found no money her attitude was that l was lying, this made me feel humiliated in front of other customers as if l was a criminal. she told another member of staff who told her to give me the money and if it was not in the machine then they would deduct it from my account, obviously they did find it in the machine and my ordeal was resolved but l was in the bank about 2 hours and l went home very upset when there was no need for the very bad treatment l had received as a customer. l have not really got a very high opinion of Nat West anymore. Reviewed on: 23rd November 2019

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current accounts
from Zempler Bank 4.75 from 8126 reviews
Current account
from Unizest 3.86 from 2 reviews
FlexDirect
from Nationwide 4.73 from 371 reviews

Want to see more from NatWest?

Rooster card
from NatWest 4.76 from 17656 reviews
Reward Account
from NatWest 4.64 from 989 reviews
Instant Saver
from NatWest 4.62 from 150 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub