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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

91% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2101)

Straightforward NatWest Review/Comparison

Being an octagenarian technophobe, I particularly appreciate having been 'nursemaided' through the on -line switch process when I signed up with them in January this year. Also, despite aforementioned tech fears, their app is very simple to use. However, what I like most of all about them when I call Customer Services is that they unfailingly take the professional courtesy to ASK whether or not it's alright to use my first name. Being unapologetically 'old school' I always thank them and request that they address me by my surname. About six years ago I left Lloyds Bank after nearly half a century's custom for a number of reasons but the thing that powerfully decided me to dump them was that, without exception, they a-u-t-o-m-a-t-i-c-a-l-l-y assumed that it was ok to immediately call me by my first name. No it most definitely is not! It's ove-rfamiliarity and I intensely dislike it. Furthermore, they also irritated me by often enquiring after my health - none of your business thank you very much. Fine if you're regularly dealing over the counter with your usual teller but absolutely not if, over the phone, you're invariably speaking to a complete stranger - far too matey in my oponion. Well done to NatWest in this double connection for avoiding that sort of approach. As the saying has it, "Little things mean a lot": They do. Reviewed on: 15th April 2019

Perfect

Received amazing service easy to access and lovely employees Reviewed on: 11th February 2019

excellent

had this account for many years Reviewed on: 10th February 2019

excellent app

I use to mobile app daily. Its simple and easy to use. I really like how you can now see your pending transactions now so I can keep an eye on my spending. Reviewed on: 9th February 2019

Never had a problem!

I've been with Natwest for 5 years now, and I have never had a problem, they have always helped me when needed. Reviewed on: 9th February 2019

Great bank

I love NATWEST bank as they very helpful and quick to deal with whatever issue you may have. Reviewed on: 8th February 2019

Excellent banking Sevice & Customer service

Natwest is always looking to make online banking easier. We have regular changes and updates to improve the service online. These changes occur through feedback from their customers. Their customer service operators are a pleasure to deal with. They are friendly and helpful. I have not had any issues with this bank. Keep up the great work. Reviewed on: 8th February 2019

Easy to use

Great App, excellent customer service Reviewed on: 7th February 2019

Basic is best

Nice and uncomplicated, no account charges when you stay in the black, arranged overdraft keeps costs down. I handle all my transactions online, nice and straightforward. Reviewed on: 7th February 2019

Great Customer Service

So, about 60 years ago my parents decided to bank with National Westminster Bank, knowing the kind of service they had received during the years, when it came time for me to choose a bank I naturally went with the same one as them. Our Nat West is a local bank and whenever we go in we are greeted with a friendly smile and a greeting of " Can we help at all today" Over the years the staff have come to know the accounts that we have and if anything new comes up they always let us know, especially if it is to our benefit. Colleagues have told me they switch banks often, mostly to gain a few pounds which they are enticed in with, but the few pounds is not the same as the peace of mind I get with my very personal bankers. Reviewed on: 7th February 2019

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