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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.51 (2129 reviews)

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4.51

Based on 2,129 reviews, last reviewed 31st Mar 2026

2200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Top Lender My experience was excellent. I received the money within days. An easy and fast lender that anyone can rely on. Reviewed on: 29th March 2026

Latest lowest rating:

1

Awful Fraud team and not very helpful. Awful Fraud team and not very helpful. Don't bank with them, when you have a serious issue they won't help you. A transaction was blocked and I was c... Read more Reviewed on: 31st March 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2129)

rude staff

I went into bank in Whitehaven , Cumbria to deposit £180.00 and because it was busy l used machine but the machine swallowed my money and then displayed faulty sign so l got in the queue and waited for about 40 minutes and when l told the Nat West staff who was serving she did not believe me and was suspicious of me, she went to the back of the machine to see if she could find the money but because she found no money her attitude was that l was lying, this made me feel humiliated in front of other customers as if l was a criminal. she told another member of staff who told her to give me the money and if it was not in the machine then they would deduct it from my account, obviously they did find it in the machine and my ordeal was resolved but l was in the bank about 2 hours and l went home very upset when there was no need for the very bad treatment l had received as a customer. l have not really got a very high opinion of Nat West anymore. Reviewed on: 23rd November 2019

Feeling abandoned

Natwest was once a great bank and I was proud to say I banked here as it offered a great service. Now the only service it offers its customers is what suits them. I originally joined Natwest as they were able to offer me a Saturday service which allowed my balance to update on this day, as well as withdraw money that was showing on my account, they have since stopped this. Natwest used to have a number of branches within a few mile radius, now I need to drive a minimum of 15 miles to get to my nearest branch. It's ok offering all these things on apps but what about the older generation that do not know how to use these apps? Natwest you have abandoned your customers and in doing so have lost the respect of many loyal customers. Reviewed on: 23rd November 2019

Decent service

I have had few problems and have been happy with the service Reviewed on: 22nd November 2019

l branches

closed 2 local branches so have to drive for miles to go to a branch Reviewed on: 22nd November 2019

Good Bank

Been with them for years and will be till I die as they give me good service Reviewed on: 22nd November 2019

Good online services

Online service and features are good, which is essential as there isn't a branch near me. Reviewed on: 22nd November 2019

Good

Good friendly helpful staff. Staff are proactive and ask you if you need help. Reviewed on: 20th November 2019

easy & trouble free

I like the banking app and get most things done without visiting a branch. It is an easy and trouble free account Reviewed on: 20th November 2019

Well done

Love them because I can pop in there every where Reviewed on: 13th November 2019

EXCELLENT CUSTOMER SERVICE FROM OUR LOCAL BRANCH WEST FAVELL

Excellent Customer Service from our local Branch Weston Favell. The staff know their regular customers and are friendly and helpful. Would recommend to family and friends. Reviewed on: 10th November 2019

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