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NatWest: Basic Account reviews

4.51
Based on 2,101 reviews, last reviewed 15th Jun 2025
88% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025
Ricky G's avatar
Ricky G

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025
Eric U's avatar
Eric U

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

BEST MOBILE APP EVER

5
I love the mobile app! It is really user friendly and the message us section of the app is fantastic! NatWest have truly put the customer at the heart of what they do and thought about what customers actually want! I am extremely happy! Well done NatWest Reviewed on: 6th February 2019

Great, no problems!

5
Never had any problems with them, the app is brilliant and easy to use. Advisors are friendly if I have had to go into the bank on a rare occasion. Reviewed on: 6th February 2019

Great Account and easy access

5
The mobile banking app is very fast and useful, a big pro to being with them over the others Reviewed on: 5th February 2019

Arnold Baliukevic

5
NatWest Arnold'Office's Smart Money People Reviewed on: 5th February 2019

Arnold'Office's

5
NatWest Arnold'Office's British Bank Awards Smart money people 2019 Reviewed on: 5th February 2019

Okay

5
NatWest is great when it comes to keeping you money safe etc. But when something has gone wrong with your account they take forever to fix it for you but they do fix it in the end and try there hardest. Therefore I think NatWest if very good. Reviewed on: 5th February 2019

good services,good informations and secure

5
I always had good services and always NatWest keep me informed and dealing with me in good and nice way .they always sorted out any problem I had in right time Reviewed on: 5th February 2019

Good rewards

4
Good incentives and rewards on offer Reviewed on: 4th February 2019

Great friendly bank

5
Fair, helpful and modern bank with an app that makes life a lot easier Reviewed on: 3rd February 2019

A Very good bank

5
Every time I go there I get good customer service. Also they are very quick and helpful. Reviewed on: 3rd February 2019

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