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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

88% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

I love this bank

I love everything about this bank. I'm always informed of what's happening with my money. The phone app and online banking are both great - simple to use and very convenient. When you call to speak on the phone everyone knows what they're talking about and I always leave the phone call with my questions answered. I got into a spot of bother with money and the in-branch team were fantastic - especially Jay on Marylebone High Street! There was no judgement and he kept me on track with regular catch-ups to see how my financial affairs were going. I cannot recommend Natwest enough. Best bank account I've had by far. Reviewed on: 7th February 2017

Great app

The mobile app is great for checking your balance, the rewards service is good. They have a reminder that tells you if you have gone over your overdraft limit and gives you time to rectify that. Reviewed on: 6th February 2017

using basic banking facilities

Really clunky banking experience - even the basic things take far too long Reviewed on: 6th February 2017

Human contact means so much

In a small town where several banks have closed over the last few years, NatWest have extended opening hours and have brilliant customer service! Every customer is given the time they need to complete transactions, not rushed, staff know their customers and offer real help. You can come into the bank to do online banking (not everyone has internet access at home in rural england - whatever society may think!). In a world of automation and minimal communication, Leek branch of NatWest is a truly local bank. Reviewed on: 6th February 2017

No problems

Been with Natwest a while now, never had any issues. When I needed to change my address it was very easy, pleasant staff in local branch Reviewed on: 5th February 2017

Great account

Great, easy to manage account with regular txt updates. Reviewed on: 4th February 2017

Fast service

Helpful friendly and efficient what more can you ask for Reviewed on: 3rd February 2017

Helpful kind pleasant and polite

Always polite and helpful and always help where they can whether it be online or in the shop Reviewed on: 3rd February 2017

Smart Choice

NatWest is a fantastic bank I switched to them from Halifax it was the best choice I made. Excellent customer service and support when needed either by face to face or via telephone all in all fantastic bank/company. Reviewed on: 3rd February 2017

Could do better

My mum needed paper currant accounts as she was 93 and we were sorting out her affairs in the end we gave up trying to get them as now a days everything is for the computer generation, what about helping older people!! Reviewed on: 3rd February 2017

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