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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

93% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Great Service

I have had my account with Natwest for over 10+ years now and have never had any problems, loans and overdrafts always been accepted and seem efficient when ever I have needed help! Reviewed on: 3rd February 2017

Local friendly bank

The staff in my local branch are extremely helpful and friendly. They always ask after my children and they stop and chat in the street! I couldn't imagine banking anywhere else! Reviewed on: 3rd February 2017

Helpful and friendly staff

Always helpful in the bank and in telephone. Reviewed on: 2nd February 2017

no issues

always found natwest helpful and no issues whatsoever Reviewed on: 2nd February 2017

Friendly, Helpful and Efficient

I like banking with Natwest as their service is excellent, you never have to wait long to speak with someone and they're always extremely helpful and efficient. Reviewed on: 1st February 2017

Excellent service

I have been with this company for over 8 years and I have never had a problem with them, communication skills are excellent. Their website is easy to navigate and quickly understandable. Reviewed on: 26th January 2017

Consistently good

I've been with Natwest for a decade now and they've proven to be a reliable, customer-focused bank. Their customer service is excellent and on the rare occasion I encounter a problem, it's resolved quickly and easily. Reviewed on: 25th January 2017

Great bank that I've stayed with since I was a child

I've been with NatWest since I was old enough to open my own bank account. I have always found them very helpful and manage my banking online with ease. Reviewed on: 24th January 2017

Natwest

Natwest is a lovely bank to be with and I would definitely recommend Natwest to family and friends Reviewed on: 23rd January 2017

Smooth banking

I have banked with Natwest since I was a graduate. Apart from being told I was stealing from the bank when a predated cheque for went through, I find the staff friendly and helpful. The overriding manager told me about telephone banking and payments that could be made and I have not looked back. Reviewed on: 14th January 2017

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