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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

79% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Natwest Basic Account

I think Natwest are fantastic! There mobile app is easy to use and very useful! You can top up your phone, send money in seconds and evern get a code if you forget your bank card to withdraw your cash! I think there customer service is also fantastic! Very helpful all round Reviewed on: 12th February 2017

No problems

I have been with them for a long time and I have had no problems Reviewed on: 12th February 2017

Great service

No problems at all, very happy with them Reviewed on: 11th February 2017

Unrewarding

I've had an account here since I was a child. A couple of years ago they removed my overdraft facility with no reason and I get no interest on the account. Add to that the computer glitches which stopped everyone from using cards etc and I've decided to move bank Reviewed on: 10th February 2017

Pretty standard

I've banked with Natwest for around 6 years now, and never had a problem. Staff have always been helpful and friendly in branch, online banking works well and is pretty simple to use. Only thing that I would change would be more branches,as there isn't one in my town. Reviewed on: 10th February 2017

Efficient and effective

Efficient service with the added ease of being cable to use an app on the go, bank at my local post office branch or pick up the phone and have a human being to talk to who can provide reassurance or help whenever I need it. They also have a handy text service which lets me know my balance straight to my phone on a day and time which suits me. Reviewed on: 10th February 2017

Intuitive bank

The online site is great and very intuitive. Reviewed on: 9th February 2017

Easy no nonsense account but watch out for £6 fee if you go overdrawn

A simple no nonsense account. No monthly fee, but watch out if you go overdrawn a £6 fee is charged each month. Reviewed on: 9th February 2017

I would not recommend Natwest as they are closing too many branches

They are closing my local branch. I am disabled and do not drive. Reviewed on: 9th February 2017

No problem to small

Staff are very helpful and always happy to help when we book an appointment Reviewed on: 7th February 2017

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