Write a review

NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

View other NatWest products

4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

79% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

Read all reviews Write a review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

Review NatWest: Basic Account now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Basic Account reviews (2101)

Fantastic customer service

I go into the bank to put in my pennies very regularly i always find the staff friendly and helpful which makes it a pleasant bank to visit. Reviewed on: 14th March 2017

Excellent customer service

A close relative died and as executor I had to close the accounts he held at NatWest, the customer service was fabulous, the staff were patient, kind and took their time to explain they could release funds for funeral expenses. I found out that the High street bank is more than just about looking after your money, they can help, advise and support your family when they really need it. Reviewed on: 12th February 2017

Always easy

Nothing is ever a problem, a quick call and a problem solved in no time at all. Always polite members of staff happy to help. Reviewed on: 12th February 2017

great bank

always helpful . and are very easy to speak to. solve any issues very fast Reviewed on: 12th February 2017

Great service

Prompt service and always with a smile. They make banking easy by sorting any issues with care and are always available to explain. Reviewed on: 12th February 2017

Easy, reliable and decent

I have always been with Natwest, but despite changing pretty much every other product regularly I've never felt tempted to jump ship. Their account is easy, reliable, quick to fix problems and everything I need. Having heard very little as positive from friends who are switchers - this is one bank I won't be ditching anytime soon. Reviewed on: 12th February 2017

Simple to apply and easy to manage!

I have been banking with Natwest now for 8 years and I have never had a problem that wasn't fixed straight away. Great brand and one I trust! Easy basic account with direct debit facility which is great! Reviewed on: 12th February 2017

Great customer service

The account itself is nothing special but the contact and support around it is fantastic. Every time I've sought help or advice, whether it be online or in branch the staff have always been exemplary . Reviewed on: 12th February 2017

Good online services and cash points

Good app and online banking, cash points are good and customer service has been good. Reviewed on: 12th February 2017

Been with them my whole life, excellent customer service always happy to help in the branches and on the phone. You have a customer for life in me.

They are always happy to help, nothing is to much trouble with them. Reviewed on: 12th February 2017

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Reward Platinum Account
from NatWest 4.78 from 444 reviews
Silver Added Value Account
from Lloyds Bank 3.50 from 18 reviews
Plutus Account
from Plutus 0.00 from 0 reviews

Want to see more from NatWest?

Life Insurance
from NatWest 5.00 from 3 reviews
Tracker Rate Mortgage
from NatWest 5.00 from 5 reviews
Natwest Rooster Money
from NatWest 4.92 from 13255 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub