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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

79% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

limited cash machines

can only get cash out at natwest Reviewed on: 20th May 2017

Easy to understand!

The app and website design is fantastic. Everything runs like clockwork. It's easy to view your accounts. Simple to send and receive money, set up standing orders or direct debits etc. You can get text alerts that make it easier to keep an eye on your balances. Reviewed on: 7th May 2017

Great Bank Since Childhood.

I have have been banking with NatWest for most of my life and have never had a problem and can not see myself switching anytime soon. Reviewed on: 3rd May 2017

The best bank

I've been wit NatWest for years and they have always had top customer service and even if you go overdrawn they don't charge you for over a week to let you get back on track. They have always helped me with any problem I've had which involved my card being cloned and losing my card abroad. Reviewed on: 27th April 2017

Great all round

I have always had an account with natwest, from young saver to current account. If i have had to make a complaint it is dealt with efficiently and in good time, I have always been kept up to date with what action has taken place. Both in branch and online have been pleasureable experiences. The staff are happy and friendly are never fail to great you with a smile. I would Highley recommend natwest for its services. Reviewed on: 18th April 2017

ok

I wouldn't recomment Natwest - they have low interest rates and never offer loyal customers good deals. Reviewed on: 14th April 2017

Great one to one talk with adviser

always have a good experince with the banks advisers, they honestly tell me whats best for me re loans etc, even if it means going elsewhere for a cheaper loan. very honest Reviewed on: 5th April 2017

Really good customer service.

Great bank. Always ready to help me. Reviewed on: 4th April 2017

Teamwork!

The bank were first on the scene when my account was compromised, very impressed with their team & contact to help sort things out for me Reviewed on: 3rd April 2017

MyRewards

Sign up for MyRewards and you’ll earn Rewards automatically on seven types of household bills paid by Direct Debit. Fees start at £3 pcm so do the maths first! #MaxYourMoney Reviewed on: 23rd March 2017

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