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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

79% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Clear and simple

Good service in every sense. Both online and over the phone. Reviewed on: 11th June 2017

Good basic bank account

A no frills bank account that's easy to manage via the NatWest app. There's not a lot to say that's wrong. Reviewed on: 7th June 2017

EXCELLENT CUSTOMER SERVICE

Whenever we have a problem and it isn't very often we can always go to our local customer service team and they rectify the problem. Reviewed on: 31st May 2017

Excellent!

Online banking is very fast when needed to transfer money over, also very easy to follow and very fast payments! Reviewed on: 31st May 2017

Nice people shame about the bank

The people in the branches are, for the most part, really nice. They aren't empowered to do anything more than what the system allows them to but they do it nicely. Reviewed on: 31st May 2017

Modern banking

App is fantastic, easy day to day banking, natwest always seem to be on the ball with technological advances (apple pay, fingerprint access etc) there are still cumbersome basic issues to be addressed like pending transactions but overall very happy with service Reviewed on: 30th May 2017

Read your terms, they will cheat you if they can.

I got charged for a purchase in the UK online for exchange fees, from GBP to GBP. When I enquired I got told "there are winners and losers, and today you just lost" Reviewed on: 30th May 2017

Reliable bank

Banked with Natwest for over 10 years and they have never let me down. Good rates on loans and their customer service is good. Only bad point is that they are shortly closing my local branch. Reviewed on: 30th May 2017

Opened two accounts for me when applied just the once

I applied to open an account which then timed out, it asked me to reapply, however when i did they set up two accounts for me! This is now showing on my credit score which is frustrating as this cannot be amended. Reviewed on: 29th May 2017

No thrills.

A great account that has few extras but great customer service. Reviewed on: 29th May 2017

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