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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

79% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

lack of support

Natwest have demonstrated their love of profit at the expense of their loyal customers. They would rather close down local branches that affect many people i.e. Old (one's without internet), small businesses and the general public. Reviewed on: 14th September 2017

Rubbish experience

Was looking to start a new account with NatWest and transfer 25K to open, however, they could not accommodate as there were no customer service reps available and next appointment was for the following week. If NatWest is doing so well that they can turn away potential new customers and their money, that's fine with me! I was able to open an account with Nationwide same day without any trouble. Goodbye NatWest as I now see you're ranked among the worst banks so I feel I dodged a bullet by going elsewhere. Reviewed on: 28th July 2017

Open all hours

I have been with Nat West for over 40 years. I have never had hassle when I approach for any kind of request, be it mortgage or loan. The Nat West APP is super-p. I am a pensioner., it is so easy to navigate and use. Well done NW. Reviewed on: 22nd July 2017

Brilliant Banking!

Been with Natwest since I was 16 and never had any problems whatsoever. Would recommend to anyone! Reviewed on: 21st July 2017

slow

Very poor service and they can not get things done quickly enough and are always messing things up Reviewed on: 5th July 2017

Effortless banking

Have never had any problems with NatWest, they proactively picked up and resolved everything without question when my card details were stolen, and there's nothing their iPhone app doesn't do Reviewed on: 30th June 2017

current account

I've had a current account with NatWest for years and never had any problems. The rewards for paying household bills by DD are quite good, they give you cashback. Reviewed on: 23rd June 2017

Great customer service

The staff at NatWest are always great. It is the same online Reviewed on: 22nd June 2017

Good all rounder

Never any problems with a Natwest Current account. Friendly and helpful service. Always professional. Reviewed on: 12th June 2017

great bank

been with natwest for nearly 30 years never had any problems love the online chat feature Reviewed on: 11th June 2017

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