Write a review

NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

View other NatWest products

4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

92% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

Read all reviews Write a review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

Review NatWest: Basic Account now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Basic Account reviews (2101)

25 YEARS AND COUNTING

First bank account opened in my teenage years and have been a loyal customer ever since and seen the bank evolve. I trust them with my loans and savings & credit cards and have been exceptional all the way through my life. Great website and very understandable app. Every time I've been in store the staff have been a credit. Even once when I did have to complain the service was impeccable. Reviewed on: 6th November 2017

I Saty but i wonder why i do

they make so many mistakes and if you ask for a service you have to ask a millions times . only ever one person on the counter and often rude staff ( but not all staff ) Reviewed on: 6th November 2017

Great App

No complaints, they have a superb app managing my account using it is super way, customer services has always been polite and helpful Reviewed on: 6th November 2017

Solid account

It's a solid account for storing money in Reviewed on: 6th November 2017

Mobile App has limited features

Have always banked with NatWest , but in recent years have been using the Mobile App. I think the App is fine for balance checks but needs improved functionality in terms of mortgages and ISAs. Reviewed on: 5th November 2017

Awesome Banking app and online

I love how convenient the app is and how helpful Natwest Staff our! I recently got into a bit of financial trouble and they were so helpful and understanding! Reviewed on: 26th September 2017

Great bank account can not fault it

Been with NatWest over 15 years and never ever had a problem with it, had loads of problems with other banks I’ve used in the past Reviewed on: 23rd September 2017

Long-standing customer

I have been with this bank since I opened my first account in 1959 with the Westminster Bank. I have never had any reason to change. Reviewed on: 19th September 2017

OK with no frills.

As with most banks, it operates reasonably well without any benefits to long standing customers. Reviewed on: 18th September 2017

Long waiting times

Despite the long waiting times they always help you solve things Reviewed on: 17th September 2017

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

FlexDirect
from Nationwide 4.49 from 298 reviews
Debit Card (discontinued)
from Fineco Bank (inactive company) 0.00 from 0 reviews
Day2Day Current Account
from The Cumberland 4.43 from 19 reviews

Want to see more from NatWest?

Life Insurance
from NatWest 5.00 from 3 reviews
Tracker Rate Mortgage
from NatWest 5.00 from 5 reviews
Natwest Rooster Money
from NatWest 4.92 from 13255 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub