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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

92% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

worth it for the app

Not particularly amazing i any way and wouldn't recommend it if there wasn't the app- it really does make online banking on the move so easy Reviewed on: 7th November 2017

Nat West

Used since leaving school and never needed to change Reviewed on: 7th November 2017

Access to a good range of branches and atms

Access to a good range of branches with friendly, helpful staff and atms Reviewed on: 7th November 2017

good place

handy locations freindsly staff Reviewed on: 6th November 2017

Efficient and helpful

Never had any issues with this bank and always protecting against possible fraudulent activity. Joined when I was a student and would highly recommend. Reviewed on: 6th November 2017

Pretty decent bank

Pretty decent and trustworthy bank. Having said this, they don't do much to incentivise you to stay with them like some other banks do. Reviewed on: 6th November 2017

Helpful

Natwest have always been easy to contact, helpful, friendly and personable. However, the store is often very busy because they closed the second one down in our town. Reviewed on: 6th November 2017

Excellent service

Helpful staff always on hand . Easy convenient and no fuss Reviewed on: 6th November 2017

Super easy banking

I've had an account with NatWest for over 5 years, always dealt with the friendliest staff and have never had any problems. Can't wait to keeping banking with NatWest. Reviewed on: 6th November 2017

Easy on-line banking

I never visit a branch, as all of the facilities are available on-line and on the app. Any time I have needed to speak to someone on the phone they have been knowledgeable and helpful. Reviewed on: 6th November 2017

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