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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.61 (2118 reviews)

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4.53

Based on 2,118 reviews, last reviewed 28th Jan 2026

1500% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

The app is superb. The app is superb. No issues with it. Also the bank called me in Covid to check everything was OK and ask if I needed any assistance. Thought that ... Read more Reviewed on: 28th January 2026

Latest lowest rating:

1

Account Disappeared Left Without Access or Explanation My current account suddenly vanished from the NatWest app right after I transferred money to another bank account in my own name. No warning, no messa... Read more Reviewed on: 4th November 2025

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2118)

Good basic banking

Natwest are a good everyday bank. I find the app particularly user friendly and use this every day. Rewards are a nice extra. Reviewed on: 29th November 2016

Good customer care

My experience with the customer care department was very good Reviewed on: 27th November 2016

Mobile app

I love the Nat West mobile app, I can check.my account any time of the day or night. It is always being uodated and the range of it is expanding. Reviewed on: 21st November 2016

perfect account

excellent service with natwest. never had issues. more than willing to help with anything they can Reviewed on: 20th November 2016

Easily the best account I've ever had, at the worst time...

Many people will need the benefits of a basic bank account at some point in their life, whether they've got themselves into financial difficulties, or have been forced there by the actions of others. In times gone by, such people were sneered at by the big banks but that's no longer the case and while many banks tread water, Natwest have gone the extra mile and provide a basic account (Foundation) that makes it an altogether pleasurable experience. I required a basic bank account myself a few years ago, creditors going bust on me forced the close of my business and bankruptcy followed. I chose a Natwest account because of the number of branches in my area, the ease of use and, believe it or not, the staff at my local branch, convinced me it was the right choice. My financial issues are behind me now, fortunately, but my basic bank account is still in place and continues to be used on a daily basis. It's so easy, there is no stigma attached and there's no danger of missing payments, all-in-all, I couldn't be happier with the product. Reviewed on: 18th November 2016

Unprofessional and untrustworthy

I tried to log in to my online banking one morning and my account had been closed without any notice! I was deeply shocked and when I called the bank to ask what had happened to my account the customer service adviser told me that they had closed several accounts and that they do this from time to time and apologised!!! It wouldn't have been so bad if I had been notified of this and been given some time to open another bank account. Reviewed on: 17th November 2016

Not enough branches

I like Natwest, but there are not enough branches around Reviewed on: 16th November 2016

Always had positive experiences

In branch, staff as always very efficient and helpful. As to on-line, easy to use site and I've been able to do a whole raft of things without the faff to calling. Excellent. Reviewed on: 16th November 2016

Basic account

The basic account from this bank is excellent, overdraft facilities, a card and a amazing online banking experience Reviewed on: 15th November 2016

consistently satisfactory

been with natwest over thirty years, never had a problem Reviewed on: 15th November 2016

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