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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2061 reviews)

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4.54

Based on 2,061 reviews, last reviewed 4th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

amazing easy to use. amazing easy to use. been using natwest for a very long time honestly can’t complain Reviewed on: 4th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2061)

great service

never had any problems have used these for 18 years Reviewed on: 19th February 2016

Day to Day

Online banking is very simple and effective, managed to lock myself out of it a couple of times so know it's secure! Reviewed on: 19th February 2016

Great customer service

I have several accounts with Natwest and whether I have used the online chat/ been into branch or used telephone banking I have found the customer service very good. I have recently opened a reward account with Natwest and I like to see the cashback mounting up. I really like the idea of getting money back when paying bills. There is a small monthly charge (£3) for this account which I guess covers any admin fees. The cashback outweighs the charge so I feel like I am better off using this account. My basic account does what it says on the tin. I wanted something simple to use to separate any 'work' income from my personal accounts. Reviewed on: 19th February 2016

Getting help when you need it

online banking is good but in branch service is poor

I much prefer to bank online, whether through the web or their app as you get what you want. However, going into a branch involves a painstaking queue, being bombarded by some staff keen for you to leave the queue and do transactions at the machine whilst repeatedly informing them (indiscreetly) I am in the queue to withdraw cash above my daily limit and then feeling wary of the public around me knowing that I'll be walking out of there with a sum of cash. Telephone service is poor too - I asked for an up to date statement because the online couldn't create one. Only to be told they were unable to email me one and I'd be better going into a branch - these are tricky to locate and usually involve car park charges, besides I needed a pdf copy to email to my mortgage broker. Reviewed on: 19th February 2016

NatWest, Weston Favell branch

Weston Favell branch is excellent for customer service and I have recommended them to friends and family Reviewed on: 18th February 2016

I've never had a problem with natwest, ever!

You hear of lots of problems with non payment, not being able to access the online accounts - i've never experienced this with Natwest! My account got hacked in 2008 and they sorted it all out for me in no time, they were fantastic! Good rates, plenty of support and facilities! Reviewed on: 18th February 2016

No Bother At All

A great everyday banking account with no bother at all. Easy to withdraw, send and add direct debits. Reviewed on: 18th February 2016

Solid, user friendly, simple bank account

My Natwest bank account was my first ever grown up bank account. Depsite the enticing officers elsewhere I still find myself loyal - part of me doesn't know why, part of me does. I love the way the account looks, the accessibility, the speed of processing my payments, the way its never let me down. So yup, I might switch one day. Or I might keep putting it off for the next 20 odd years!! Reviewed on: 18th February 2016

Always happy to help and quickly resolve any issues with payments.

I have been with Natwest for over 20 years and I have never encountered a problem that was not dealt with straight away. Staff are always pleased to help and do try their very best. Reviewed on: 18th February 2016

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