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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.51 (2130 reviews)

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4.51

Based on 2,130 reviews, last reviewed 8th Apr 2026

2300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Great customer service at Sutton Went to the bank recently and all the bank staff were warm and helpful. Never bad any issues with my banking activity. Reviewed on: 8th April 2026

Latest lowest rating:

1

Awful Fraud team and not very helpful. Awful Fraud team and not very helpful. Don't bank with them, when you have a serious issue they won't help you. A transaction was blocked and I was c... Read more Reviewed on: 31st March 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2130)

Good basic account, not good for travelling abroad though.

This is a good basic account, but there are a few limitations on the web access (refreshes the screen while you are trying to log in and transaction cannot be si ply copied and pasted into excel due to double lines (copy to word first)) and if you're travelling abroad, you can only give them a limited number of destinations and EXACT days you will be in each country - useless if you're travelling on a flexible timeline! Reviewed on: 3rd December 2016

Natwest

Great communication and security measures. Reviewed on: 29th November 2016

Good basic banking

Natwest are a good everyday bank. I find the app particularly user friendly and use this every day. Rewards are a nice extra. Reviewed on: 29th November 2016

Good customer care

My experience with the customer care department was very good Reviewed on: 27th November 2016

Mobile app

I love the Nat West mobile app, I can check.my account any time of the day or night. It is always being uodated and the range of it is expanding. Reviewed on: 21st November 2016

perfect account

excellent service with natwest. never had issues. more than willing to help with anything they can Reviewed on: 20th November 2016

Easily the best account I've ever had, at the worst time...

Many people will need the benefits of a basic bank account at some point in their life, whether they've got themselves into financial difficulties, or have been forced there by the actions of others. In times gone by, such people were sneered at by the big banks but that's no longer the case and while many banks tread water, Natwest have gone the extra mile and provide a basic account (Foundation) that makes it an altogether pleasurable experience. I required a basic bank account myself a few years ago, creditors going bust on me forced the close of my business and bankruptcy followed. I chose a Natwest account because of the number of branches in my area, the ease of use and, believe it or not, the staff at my local branch, convinced me it was the right choice. My financial issues are behind me now, fortunately, but my basic bank account is still in place and continues to be used on a daily basis. It's so easy, there is no stigma attached and there's no danger of missing payments, all-in-all, I couldn't be happier with the product. Reviewed on: 18th November 2016

Unprofessional and untrustworthy

I tried to log in to my online banking one morning and my account had been closed without any notice! I was deeply shocked and when I called the bank to ask what had happened to my account the customer service adviser told me that they had closed several accounts and that they do this from time to time and apologised!!! It wouldn't have been so bad if I had been notified of this and been given some time to open another bank account. Reviewed on: 17th November 2016

Not enough branches

I like Natwest, but there are not enough branches around Reviewed on: 16th November 2016

Always had positive experiences

In branch, staff as always very efficient and helpful. As to on-line, easy to use site and I've been able to do a whole raft of things without the faff to calling. Excellent. Reviewed on: 16th November 2016

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