Write a review

NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2061 reviews)

View other NatWest products

4.54

Based on 2,061 reviews, last reviewed 4th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

amazing easy to use. amazing easy to use. been using natwest for a very long time honestly can’t complain Reviewed on: 4th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

Read all reviews Write a review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

Review NatWest: Basic Account now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Basic Account reviews (2061)

Simple banking without any fuss

As someone about to complete their IVA, I chose Natwest for a simple account and over the five years I've been with them, I've had constant access to my account, a pleasant communication both in the main branch in the town and the smaller branches in the village close to work. I've never had any problems, never encountered any issues and to this date, I recommend their services both on and offline. Reviewed on: 15th February 2016

Simple, castle free. There when you need them. Good technology in form of website and app.

Natwest has definitely employed the best mobile technology in banking products that i've seen. Having had friends in a similar life stage with similar accounts with HSBC and Barclays, they seem to have no end of issues with delays in transfers, and usability. I have not. Reviewed on: 15th February 2016

does what you need for a basic bank account.

i like the online app. The paying in machine in branch are really useful and time saving. Reviewed on: 14th February 2016

Simple and Reliable

Natwest's basic account is simple to use and reliable. We've never had any problems, setting up standing orders or changing details are easy to do. Customer service staff are usually friendly and helpful. Reviewed on: 14th February 2016

Brilliant Branch

I love my branch, they are very friendly and helpful. Reviewed on: 13th February 2016

Good customer service

Able to sort out debit card fraud and get a new card Reviewed on: 13th February 2016

ok

On average is ok. Haven't had any problems. Reviewed on: 13th February 2016

Friendly, Helpful, Reliable

I've never had any problems. Direct Debits leave on time. Never had any problems accessing my money either x Reviewed on: 12th February 2016

Natwest Is Just Ok

Natwest it ok if you are using a basic account, I had trouble receiving a pin reminder and waited almost 2 months when I contacted the advisors on live chat the representatives didn't appear to be from the Uk and Understand me however when I called my branch they were very helpful Reviewed on: 12th February 2016

excellent customer service

The people in my bank are amazing, they make you feel like they are there just for you, that you are thier only customer, i never feel rushed always feel secure and if there was an issue i am certain they would resolve it immediately, i love natwest and wouldnt change my bank at all Reviewed on: 12th February 2016

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Student Current Account
from Lloyds Bank 3.93 from 5 reviews
FlexBasic
from Nationwide 4.41 from 102 reviews
Silver Added Value Account
from Lloyds Bank 3.50 from 18 reviews

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub