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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2061 reviews)

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4.54

Based on 2,061 reviews, last reviewed 4th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

amazing easy to use. amazing easy to use. been using natwest for a very long time honestly can’t complain Reviewed on: 4th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2061)

Does the job

I have a basic account for over 10 years and use it to do direct debits and pay in my wages. Does the job cant complain Reviewed on: 12th February 2016

Fine, nothing amazing

Easy online banking, friendly in branch, but language in e-mails not easy to understand and letters can be quite unfriendly. The account doesn't include helpful extra tools to help you manage your money. Reviewed on: 12th February 2016

Very helpful especially when you get the right person to speak to

all depending on the person you speak to, they can be really helpful when u are suffering financial difficulties. Reviewed on: 12th February 2016

Banking has never been so easy

I am with Nat west since 2009 and wish I would've chosen them straight away when i moved to the UK. Their telephone service is brilliant. Highest Security and very helpful and friendly. Reviewed on: 12th February 2016

Customer for nearly 50 years

I love my bank which I have been with for nearly 50 years, they treat me as a valued person, not a number, take time to sit and talk about problems I may have but saved my sanity when my husband died and came to my house to guide me through all the paperwork I had to do, personal as well as banking. 10 out of 10 for Nat West Reviewed on: 12th February 2016

Helped with bereavement

I love Nat West have been great helping me and my mom when she was becoming more and more ill helped us so i could do more for her and then was very good when she passed away they have a bereavement department that helped with everything from financial to funeral. Reviewed on: 12th February 2016

30 years experience

I've been with my bank for 30 years so I guess I must love them! natwest Reviewed on: 12th February 2016

Decent bank account with no frills just good customer service

The staff at NatWest are brilliant and I love that they do not insist on automated banking like Barclays do. The account doesn't offer any extra perks but nor does it give me a headache. Banked with them for years. Reviewed on: 5th February 2016

Customer Service Joys

Entering the NatWest bank where I live, I was immediately rushed to and asked if I could be helped. This would be pleasant if the young lady asking me had been enquiring about my banking needs rather than subtlety asking "was I lost?" In her defence my appearance was questionable; being a young girl with excessive facial piercings and raggy clothes. But after I had told her my intentions, she became uninterested and pointed in the general direction of what I needed. After a few more banking visits I learned the more senior members of staff are very welcoming and helpful, and they are what has made my money management so easy and my experience with NatWest an on going success. (forgetting the time that I was led into an overdraft at 15) Reviewed on: 5th February 2016

The mobile app makes on-the-go banking easy

The natwest mobile app has made day-to-day banking a lot simpler. It means I can check my account balance and direct debits at any time. When going out for a meal with friends one of us pays by card and the others simply transfer the money directly into their account - so there's no need to faff about with change. When I left my debit card round my boyfriend's house it was a life saver as I could get cash out of an ATM with my phone. It has therefore proved it's usefulness time and time again! Reviewed on: 4th February 2016

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