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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

79% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Excellent

When I've wanted to change my standard account to a basic they was there to help and changed my account over straight away I do no tend to go to another branch in the next 10 years Reviewed on: 28th March 2016

Everyday account

I have been with NatWest for nearly 30 years, never had a problem and the staff are very helpful and friendly. They keep you updated regularly with new products and it is convenient to go into the high street bank where it is very clean and modern. Reviewed on: 28th March 2016

Easy Simple Banking

I need help and advice regarding my account, they were able to solve my problem within 5 minutes via live chat, Excellent! Reviewed on: 28th March 2016

Excellent Long term account

I've had this account for many years and it never gives me a reason to want to switch. They are always easy to communicate with & have always offered a speedy response to my queries. The mobile app is also fantastic. Reviewed on: 28th March 2016

A Helpful Bank

NatWest has good customer service, a user-friendly website, and very user-friendly app. NatWest has been my bank for over 10 years, and I hold several accounts with them, including recently choosing to open up an a Rewards Account. I find their rewards offers good, and easy to understand and obtain. In terms of using their current account, it is easy to keep on top of my banking. Reviewed on: 28th March 2016

great customer service

Had a problem with a direct debit going out that shouldn't have and was struggling to get my money back from the company involved but a quick call to natwest and my money was back in my account by the end of the day. CS on the phone were fab and dealt with it so quickly. Reviewed on: 28th March 2016

Fantastic. I get 3% back from my household bills

I signed up in November to a Rewards account. I get 3% back on my household bills including my rent, council tax, Electricity, Gas & TV provider. Reviewed on: 19th February 2016

Very Good

I've been with Nationwide since University almost five years ago now. I've been with multiple branches and I've never been disappointed. Reviewed on: 19th February 2016

No issues if you want to be faceless

Having banked with Natwest for 7 years, I can honestly say, I have never once encountered an issue. Internet banking never fails me, card can be used anywhere and it really is a simple account to use. The downsides being that in my city, the capital of scotland there is ONE branch! If you want to do some banking you need to battle your way into the city centre and then either struggle to park or have a walk after a bus/tram. So why do I claim faceless? My bank have never contacted me either, not to reward me for a great customer, give me an account that has overdraft facilities (yes I am a good customer) or even just to see how I am! Reviewed on: 19th February 2016

I've had no problems with Natwest

Everytime I go into Natwest bank they are always very helpful and they are always willing to help me use the self serving machines. I think these machines are brilliant as they are quick, easy and they reduce queues. Reviewed on: 19th February 2016

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