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NatWest: Everyday account reviews

View other NatWest products
4.53
Based on 2,118 reviews, last reviewed 28th Jan 2026
1500% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

The app is superb. The app is superb. No issues with it. Also the bank called me in Covid to check everything was OK and ask if I needed any assistance. Thought that ... Read more Reviewed on: 28th January 2026
Sarah Shaw's avatar
Sarah Shaw

Latest lowest rating:

1

Account Disappeared Left Without Access or Explanation My current account suddenly vanished from the NatWest app right after I transferred money to another bank account in my own name. No warning, no messa... Read more Reviewed on: 4th November 2025
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FNCHY
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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2118)

Does the job

4
Use it to pay my DD money goes in and out with no trouble Reviewed on: 18th December 2016
Israr Baig's avatar
Israr Baig

great customer service

5
staff always very friendly and go out their way to help and make you feel welcome, also very knowlegable Reviewed on: 18th December 2016
Amy Bondoc's avatar
Amy Bondoc

10/10

5
Fantastic service, any problems are solved easily. Reviewed on: 17th December 2016
Donna Barnes's avatar
Donna Barnes

Slow, inconvenient, not what I call modern banking!

1
I banked with Natwest for over 15 years, not out of 'loyalty' but naivety thinking all banks were the same and banking was 'simply' painful. I opened a current account with another bank over a year ago and since have realised how badly Natwest compares on many aspects: everything is difficult, slow, expensive and staff are either poorly trained or very unfriendly. I used to like their app banking as I hate going to branches and it saves me time but many things can't be done on the app and then I lost my access because they failed to send a debit card replacement before my old one expired. I don't want to bank with them anymore so I am trying to close my accounts and again that has been so painful and slow. I will never bank with them again and certainly don't recommend them. Reviewed on: 13th December 2016
Simon Larson's avatar
Simon Larson

Natwest

5
Natwest is a great bank and is great to buy with. Always find it quick and easy to use my card. Reviewed on: 11th December 2016
Hannah Dunbar's avatar
Hannah Dunbar

very bad service not clear

2
they are not good at their service and are always wasting mine time Reviewed on: 10th December 2016
Sidrah Ahmed's avatar
Sidrah Ahmed

Friendly simple banking

5
I have been with Natwest for many years now and have always found them pleasant and easy to deal with, their products are straightforward and do what they say on the tin, Over the last few years they have made some big changes in things and in my opinion all of these changes have been for the better where all the services now are very easy to access and understand. they have streamlined charges etc so they are now very simple and if they do ever make a mistake they ALWAYS err in your favour afterwards all in all a great place to bank Reviewed on: 9th December 2016
Darren Wise's avatar
Darren Wise

Excellent Weston Favell Branch

5
Our Weston Favell Branch has an excellent Customer Service station. I changed from HSBC as this branch was closer to home and it was the best decision I ever made regarding banking. No car parking charges. Easier to get to. Friendly and knowledgeable staff. Reviewed on: 4th December 2016
Jane Gorton's avatar
Jane Gorton

Good basic account, not good for travelling abroad though.

3
This is a good basic account, but there are a few limitations on the web access (refreshes the screen while you are trying to log in and transaction cannot be si ply copied and pasted into excel due to double lines (copy to word first)) and if you're travelling abroad, you can only give them a limited number of destinations and EXACT days you will be in each country - useless if you're travelling on a flexible timeline! Reviewed on: 3rd December 2016
Robert Dittrich's avatar
Robert Dittrich

Natwest

4
Great communication and security measures. Reviewed on: 29th November 2016
MG's avatar
MG

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