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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2100 reviews)

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4.50

Based on 2,100 reviews, last reviewed 13th Jun 2025

15% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

good customer service... Update to date with their app good customer service easy to deal with the account brilliant Bank all on all Reviewed on: 13th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2100)

Review of the NatWest, Basic Account:

Calling the bank used to be easy.sy.

Calling the bank used to be easy. Now you get an ear bashing and forced to listen to negative reasons why ringing up is a bad idea. It leaves you feeling very angry and totally abandoned. Reviewed on: 3rd September 2024

The NatWest App is user friendly A to Z, making the...

The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till date. Reviewed on: 7th March 2025

Fees way too high.

Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025

I've been a valued customer for many years they've a...

I've been a valued customer for many years they've always been very helpful and friendly. The customer service is excellent. Reviewed on: 2nd March 2025

I have been a NatWest customer for more than 20 years.

I have been a NatWest customer for more than 20 years. They do provide good offers sometimes, however I feel they lack customer concern when it comes to borrowing, especially with never ending offers of loans and credit cards. Reviewed on: 27th February 2025

The NatWest bank App is limited but I think it serve...

The NatWest bank App is limited but I think it serves my purpose for very limited online banking use. It’s fairly moderate but it’s not over complicated to navigate around. Reviewed on: 27th February 2025

I have banked with NatWest for almost 50yrs!

I have banked with NatWest for almost 50yrs!!! Range of financial products is comprehensive, lnhouse staff always polite/courteous Knowlegeable, and onlne Banking facllties easy to navigate. Reviewed on: 27th February 2025

Best bank

Always helpful, no doubt about professionalism Reviewed on: 27th February 2025

not the best or worst

GREAT WHEN YOU HAVE MONEY NOT SO MUCH WHEN YOU HAVENT AND INTEREST/ EXCHANGE RATES ARE BAD Reviewed on: 26th February 2025

Solid current account

The account does everything you’d expect and I haven’t experienced any issues. Reviewed on: 26th February 2025

Very low interest rates, good app.

Very low interest rates, good app. Reviewed on: 26th February 2025

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