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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2080 reviews)

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4.50

Based on 2,080 reviews, last reviewed 7th Mar 2025

1200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

The NatWest App is user friendly A to Z, making the... The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till d... Read more Reviewed on: 7th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2080)

Review of the NatWest, Basic Account:

The NatWest App is user friendly A to Z, making the...

The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till date. Reviewed on: 7th March 2025

The best, my son he loves it so much.

The best, my son he loves it so much. Reviewed on: 8th April 2024

Wouldn’t bank anywhere else

Simple easy and trustworthy. Been with NatWest over 15 years Reviewed on: 6th April 2024

Terrible IT systems and terrible customer service.

Terrible IT systems and terrible customer service. I opened a new account a week ago am still not able to view my account. I've tried contacting their customer help line but they say that they are unable to do anything, all queries must go through their AI chatbox 'Cora'. I have tried contacting them through Cora but it's terrible, sometimes unresponsive, and was never helpful. Reviewed on: 25th March 2024

Smart Banking

Love their get cash service, it’s a game changer for new banking customers. Reviewed on: 16th March 2024

My experience with Nat west has been a family affair...

My experience with Nat west has been a family affair as all members of the family have had accounts with them for many years and found them very helpful in all aspects over many years Reviewed on: 1st March 2024

Basic Banking Product Limited Digital Experience

NatWest offers a decent off the shelf banking current account. There are limitations in the user experience from a digital experience given the limited and non intuitive design. It does however have the benefit of being a bank that offers classic in branch experience. Poor on digital but a reasonable bank to have in addition to your digital bank. Reviewed on: 29th February 2024

The banking on line is really good.

The banking on line is really good. The loss of branches is a shame and makes things like helping older relatives with their banking difficult. The app is brilliant And I think Nat West is ahead of other banks my family use as it rarely goes wrong. There could be more incentives like avoid points. Reviewed on: 25th February 2024

Very honest and helpful and always know their buisness

Very honest and helpful and always know their buisness Reviewed on: 22nd February 2024

It's OK and the app is easy to use

It's OK and the app is easy to use Reviewed on: 21st February 2024

I am a bank pensioner and therefore am tied to...

I am a bank pensioner and therefore am tied to the bank Reviewed on: 21st February 2024

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