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NatWest: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 4.27 (194 reviews)

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4.04

Based on 194 reviews, last reviewed 25th Mar 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

71%

13%

14%

Latest highest rating:

4

NatWest flexible and good value for money mortgages NatWest has been providing my mortgage for about 6 years, including three renwals of 2-year mortgage products. They offer very good rates, with no fee... Read more Reviewed on: 25th March 2025

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

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About this product

NatWest is a financial services provider offering a range of products and services. Its fixed rate mortgage will offer a set interest rate over a specific amount of time, usually between two to five years, but sometimes ten. It’s important to be confident that you understand the terms, conditions and interest rates of a mortgage. Always ask the lender or an independent advisor if you need help understanding your options.

If a fixed rate mortgage seems right for ...

NatWest Fixed Rate Mortgage reviews (194)

Review of the NatWest, Fixed Rate Mortgage:

Fantastic

No complaints here fantastic for the last few years with the bank Reviewed on: 11th July 2020

Zero rating

It's validating to be able to leave NatWest a review score of zero. I'm tied in to their mortgage with no real prospect of escaping, and they are quite literally ruining my life with their constant errors - wrong amount taken on direct debit, no direct debit taken at all, requiring me to make manual payments when they mess up the direct debit, failing to apply the payments to my account, then hounding me for payment of the amounts that I've already paid. They actually reported ... Reviewed on: 7th April 2024

Very helpful

Very helpful whenever I have needed to contact them Reviewed on: 6th April 2024

NATWEST cancels contract agreements

Every 2 yrs NATWEST cancels my contract agreement without telling me. Then they send ascent agent to knock on my door unexpectedly! Imagine if imtravelling...they will pobably just repossess! So then I have to go through the process of putting a new agreement in place again which is a long and horrifying process of going through all my income!! Reviewed on: 14th March 2024

I’ve always had excellent service from NatWest and t...

I’ve always had excellent service from NatWest and they provide all the information I need about the mortgage. I find the website, app and live chat easy to use and very useful. Reviewed on: 15th February 2024

Warning.

Warning. If you are a sole trader in a legitimate, cash based business DO NOT approach this company for a mortgage. If, like me, you declare your cash takings but choose not to travel 50 miles to the only bank branch still open to deposit them - your bank deposits will not necessarily match your turnover. This problem will only increase because cash is not dying out whereas banks are closing down. This lender has refused to accept the word of HMRC and the SA302s . They have spen... Reviewed on: 17th January 2024

Good price fixed-rate.

Natwest provided a competitive rate on a 5-year fixed mortgage, and their app is also extremely easy to use. Reviewed on: 3rd August 2023

I wish I could give zero stars

Me and my partner have been treated absolutely awfully during the entire mortgage process, we supplied all of the required paperwork and documents and filled everything out correctly and were left with no news for almost two weeks, we then rang them only to be told we hadn’t selected our marketing preference (which we had) they said it would all be sorted and a few days later we were told they were going to start running our credit checks, almost a week later we have now been to... Reviewed on: 12th July 2023

Great Fixed Rate

Got a great fixed rate mortgage 5 months before it was due for renewal last year, saving me £100s as the rates kept going up but the mortgage was guaranteed till renewal. All renewed online, did not have to do any work! Reviewed on: 8th July 2023

No support whatsoever for vulnerable customers

When you get a cancer diagnosis and you have to stop working, you really aren't prepared for the financial difficulties you have you deal with. NatWest mortgage 'support' has made life more difficult and frustrating than I could ever have imagined possible. I have literally had to fight them at every turn just to make the payments. I haven't defaulted. I haven't gone into arrears. I just needed to change the way I paid. Six months, and five formal complaints later I've had to re... Reviewed on: 11th June 2023

Simple process

We’ve banked with NatWest for 15+ years and have now remortgaged with them. Simple process and a decent fixed rate/term considering the current financial uncertainty. Reviewed on: 1st June 2023

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