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Sophie Alvis

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Review of the NatWest, Fixed Rate Mortgage:

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I wish I could give zero stars

Me and my partner have been treated absolutely awfully during the entire mortgage process, we supplied all of the required paperwork and documents and filled everything out correctly and were left with no news for almost two weeks, we then rang them only to be told we hadn’t selected our marketing preference (which we had) they said it would all be sorted and a few days later we were told they were going to start running our credit checks, almost a week later we have now been told that they’re not going to give us the mortgage for the following reasons: we have a credit card in default, one of us had a bank account with NatWest in 2018 that’s in default, neither of these things are true, neither of us has EVER banked with NatWest and neither of us have or have had a credit card that is defaulted. When we tried to tell the lady on the phone this she hung up. We’ve since been to talk to an independent mortgage advisor who said the same thing has happened to 3 other people in the last week with NatWest. It’s unacceptable that you’re trying to drop people who were promised a certain/lower mortgage rate because you want them to take the higher interest ones. Reviewed on: 12th July 2023

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