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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

6% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1267)

Review of the Newbury Building Society, Mortgages:

I made an overpayment on 22nd August .

I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance and new monthly payment which I : 1) disputed the calculation and 2) queried the first payment of the reduced amount Reviewed on: 7th September 2024

Reply from Newbury Building Society Thank you for your feedback David, we will be in touch about your overpayment. Response date: 9th September 2024

The underwriters understood the ability of people ag...

The underwriters understood the ability of people age 70 who are still in business to afford and fulfil their repayment liability . in simple terms common sense in granting a mortgage for upto the age of 89. Reviewed on: 20th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th May 2024

Eve was fantastic!

Eve was fantastic! I really appreciated how she listened to my request and offered me the best option for me. She was patient and friendly and really explained the technical terms to me. I normally dread these sorts of things but I came away feeling confident and with a smile on my face. Reviewed on: 19th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 20th May 2024

Great communicators, clear and concise

I was very impressed with the frequency and clarity of communication of the various people involved in the steps along the way. Also, the flexibility of staff in arranging the in-person discussions to accommodate my schedule. Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it! Response date: 17th May 2024

was able to redeem mortgage early- all very smooth a...

was able to redeem mortgage early- all very smooth and efficient Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024

Eve McDowell

I would like to call out Eve McDowell who provided me with what I can only describe as the best banking experience I have ever had. And I work in a bank so I know what it is like! She is polite, professional, responsive and courteous and should be recognised at the highest level of your institution. Because of Eve, the Newbury has me for life. Rgds, Ben Taylor Reviewed on: 16th May 2024

Reply from Newbury Building Society Hi Ben, thank you so much for taking the time to leave feedback for Eve - we agree! I will share with Eve and her line managers - we also share internally and have feedback stars, so thank you, your kind words will be very much appreciated. Emma Response date: 16th May 2024

Professional and customer-focused

Newbury provided us a professional and customer-focused service for the mortgage we had with them. It was easy to speak with them and their information has always been clear and helpful. Reviewed on: 15th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th May 2024

Friendly, approachable, clear and concise.

Friendly, approachable, clear and concise. They explained everything succinctly and didn't try to upsell me anything. A breath of fresh air vs the mortgage monoliths. Reviewed on: 14th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, and your kind words. We do appreciate it. Response date: 14th May 2024

Fantastic service

Angela was so understanding and helpful when in can to renewing our mortgage. We have a great deal and will be wanting to stay with Newbury for many more years to come. Reviewed on: 8th May 2024

Reply from Newbury Building Society Hi Sasha, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 9th May 2024

Excellent communication .

Excellent communication . Good choice, lots of options all explained in detail.Thank you Reviewed on: 8th May 2024

Reply from Newbury Building Society Hi Liz, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2024

The process was efficient but not the fastest

The process was efficient but not the fastest Reviewed on: 7th May 2024

Reply from Newbury Building Society Hi James, thank you for taking the time to leave us a review, we really do appreciate it. So that we can review your feedback in more detail, please could you email us at [email protected] - thank you. Response date: 9th May 2024

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