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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1265 reviews)

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4.76

Based on 1,265 reviews, last reviewed 14th Feb 2025

13% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Great mortgage journey with the team From start to finish on the mortgage journey the team were very responsive and it was lovely to speak with the team on any questions we had. Reviewed on: 14th February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1265)

Review of the Newbury Building Society, Mortgages:

When I notified you of my intention to repay my mort...

When I notified you of my intention to repay my mortgage in full the response was very slow Reviewed on: 10th January 2025

Great communicators, clear and concise

I was very impressed with the frequency and clarity of communication of the various people involved in the steps along the way. Also, the flexibility of staff in arranging the in-person discussions to accommodate my schedule. Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it! Response date: 17th May 2024

was able to redeem mortgage early- all very smooth a...

was able to redeem mortgage early- all very smooth and efficient Reviewed on: 17th May 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th May 2024

Eve McDowell

I would like to call out Eve McDowell who provided me with what I can only describe as the best banking experience I have ever had. And I work in a bank so I know what it is like! She is polite, professional, responsive and courteous and should be recognised at the highest level of your institution. Because of Eve, the Newbury has me for life. Rgds, Ben Taylor Reviewed on: 16th May 2024

Reply from Newbury Building Society Hi Ben, thank you so much for taking the time to leave feedback for Eve - we agree! I will share with Eve and her line managers - we also share internally and have feedback stars, so thank you, your kind words will be very much appreciated. Emma Response date: 16th May 2024

Professional and customer-focused

Newbury provided us a professional and customer-focused service for the mortgage we had with them. It was easy to speak with them and their information has always been clear and helpful. Reviewed on: 15th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th May 2024

Friendly, approachable, clear and concise.

Friendly, approachable, clear and concise. They explained everything succinctly and didn't try to upsell me anything. A breath of fresh air vs the mortgage monoliths. Reviewed on: 14th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, and your kind words. We do appreciate it. Response date: 14th May 2024

Fantastic service

Angela was so understanding and helpful when in can to renewing our mortgage. We have a great deal and will be wanting to stay with Newbury for many more years to come. Reviewed on: 8th May 2024

Reply from Newbury Building Society Hi Sasha, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 9th May 2024

Excellent communication .

Excellent communication . Good choice, lots of options all explained in detail.Thank you Reviewed on: 8th May 2024

Reply from Newbury Building Society Hi Liz, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2024

The process was efficient but not the fastest

The process was efficient but not the fastest Reviewed on: 7th May 2024

Reply from Newbury Building Society Hi James, thank you for taking the time to leave us a review, we really do appreciate it. So that we can review your feedback in more detail, please could you email us at [email protected] - thank you. Response date: 9th May 2024

Strightforward..

From commencing the application, using Metro finance, to completion the whole process was strightforward and made easy by the professionalism shown by Newbury BS Reviewed on: 4th May 2024

Reply from Newbury Building Society Hi Tony - we appreciate the time taken to leave us a review, thank you. Response date: 7th May 2024

Renewing Mortgage

Easy process from start to finish, with knowledgeable & friendly staff. Reviewed on: 2nd May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 3rd May 2024

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