Smart Money People Logo

Newbury Building Society: Mortgages reviews

4.76
Based on 1,267 reviews, last reviewed 21st Feb 2025
6% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025
Damien's avatar
Damien

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025
Julie s's avatar
Julie s

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1267)

Review of the Newbury Building Society, Mortgages:

When I notified you of my intention to repay my mort...

2
When I notified you of my intention to repay my mortgage in full the response was very slow Reviewed on: 10th January 2025

All staff extremely well trained courteous and effic...

5
All staff extremely well trained courteous and efficient. Unheard of these days. Reviewed on: 8th April 2024
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 8th April 2024
Newbury Building Society Logo
Newbury Building Society

Further advance heaven

5
Had a further advance money arrived in my account on the day I suggested exactly what the doctor ordered Reviewed on: 5th April 2024
Reply from Newbury Building Society That's wonderful! Thank you for taking the time to let us know your prescription delivered! We appreciate it. Response date: 5th April 2024
Newbury Building Society Logo
Newbury Building Society

Seamless!

5
Seamless! The whole process was extremely simple, communication was timely. Cannot say anything more. Reviewed on: 5th April 2024
Reply from Newbury Building Society Thank you Colin for your kind words and taking time to provide feedback, we appreciate it. Response date: 5th April 2024
Newbury Building Society Logo
Newbury Building Society

Mortgage renewed efficiently.

5
Mortgage renewed efficiently. Staff could not have been more helpful Reviewed on: 5th April 2024
Reply from Newbury Building Society Thank you for taking the time to provide feedback, Christopher, we do appreciate it. Response date: 5th April 2024
Newbury Building Society Logo
Newbury Building Society

The service given by my mortgage adviser was excelle...

5
The service given by my mortgage adviser was excellent, I felt I was listened to and not pressured into anything. The advice was invaluable and nothing seemed to much trouble. I would certainly recommend Newbury to family and friends. Reviewed on: 5th April 2024
Reply from Newbury Building Society Thank you for taking the time to leave feedback, Deborah, we do appreciate it. Response date: 5th April 2024
Newbury Building Society Logo
Newbury Building Society

Very helpful mortgage advisor

5
Very helpful mortgage advisor. She explained everything in detail and gave various options. Reviewed on: 5th April 2024
Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 5th April 2024
Newbury Building Society Logo
Newbury Building Society

Great personal service!

5
I have just redeemed my mortgage early. That was straightforward (as one would expect with the Newbury). What really sets them apart is the personal customer service. You speak with helpful humans! They're flexible to meet your requirements. Thank you! Reviewed on: 4th April 2024
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 4th April 2024
Newbury Building Society Logo
Newbury Building Society

In branch service review

5
Called to change the payment date of my mortgage. Sarah sorted it is a few minutes and was professional and friendly. Reviewed on: 28th March 2024
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will share your comments with Sarah, who will be so pleased to read them. Response date: 2nd April 2024
Newbury Building Society Logo
Newbury Building Society

In branch service review

5
Great communication when an issue is raised and it is always swiftly sorted out. Reviewed on: 28th March 2024
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024
Newbury Building Society Logo
Newbury Building Society

Mortgage advice

5
I spoke with Clare Taylor, who was very helpful and responded to my enquiry without delay. She was friendly, but very professional in her dealings with my enquiry. Clare gave good advice and dealt with my mortgage enquiry efficiently. The follow up letter laying out our discussions was received within twenty four hours Reviewed on: 28th March 2024
Reply from Newbury Building Society Hi Denise - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Clare, who will be so pleased to hear them. Response date: 18th April 2024
Newbury Building Society Logo
Newbury Building Society

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Newbury Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products