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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1267)

Review of the Newbury Building Society, Mortgages:

We remortgaged with you and all was done easily and...

We remortgaged with you and all was done easily and quickly Reviewed on: 14th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Employees are very helpful, knowledgable and have gr...

Employees are very helpful, knowledgable and have great customer service skills. They explain everything really well and make the process really simple and easy. The only negative i have is in comparison to other lenders the rates are slightly higher than average. Reviewed on: 9th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Bec, we appreciate it. Response date: 12th February 2024

Great Service - Would recommend :)

Shanae was great! Always very transparent with us. Newbury BS were happy to take our phone calls when we needed a quick reply to an answer and would reply to any non urgent email in a timely manner. Thank you Shanae! Regards Shay & Hannah Reviewed on: 5th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will be sure to share your comments with Shanae, who will be so pleased to read them! Response date: 5th February 2024

First time buyers, shared ownership

we are first time buyers, and needed shared ownership mortgage. Newbury were brilliant and helped us through the process, making it easy and straight forward. Which is much needed in such a stressful time! Reviewed on: 4th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Bex, we do appreciate it and congratulations on your new home! Response date: 5th February 2024

Smooth experience for a first time buyer

Smooth experience for a first time buyer Reviewed on: 4th February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 5th February 2024

Very kindly staff and helpful, good rate for my remo...

Very kindly staff and helpful, good rate for my remortgage Reviewed on: 3rd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 5th February 2024

Impressive, knowledgeable and pragmatic.

We initially had a negative experience with one particular advisor who I found dismissive and unhelpful. However, after raising this I was really impressed with the speed with how my concerns were dealt. I spoke to two employees who were both pragmatic and empathic and dealt very quickly and efficiently with our query. After our new offer was issued, we had a few queries and even had to extend our offer a couple of times. The lady we dealt with was brilliant, answered emails quickly was knowledgable and prompt. There were other employees who assisted in the processing were also exceptionally helpful. Even the receptionists are helpful in directing questions. I’m really pleased we stayed with Newbury and fixed our mortgage for another few years. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you Emily for taking time to provide feedback, it's really helpful for us and we are happy to hear that your experience was positive in the end. We will share your comments with the customer service team so they can review. Response date: 5th February 2024

Very helpful , was able to answer my questions and p...

Very helpful , was able to answer my questions and put me at ease Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreicate it. Response date: 5th February 2024

Newbury Building Society Branch Review

An app to access my mortgage account would be useful. Reviewed on: 31st January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it and will be taking this onboard. Response date: 12th February 2024

Fantastic service

I am in the process of remortgaging for the first time, so I was a apprehensive and nervous and wasn't sure what I was doing. My appointment was with Kayleigh Tingle, who is a lovely woman, very knowledgeable and extremely helpful. All the available mortgage deals to me were explained clearly in terms I could I understand, which put me at easy and able to make the right decision. Thank you Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it and will share your comments with Kayleigh, who will be so pleased to read them. Response date: 1st February 2024

Consistently professional and knowledgeable

I have found working with Newbury on my mortgage both efficient and professional, they answer questions quickly and handle issues without delay. Their after sales team is equally responsive and I feel I am with a company I can trust. Thank you to Sujata Rana and Niesa Faizal for answering my queries in a timely and informative manner. Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Helen, we appreciate it and will share your comments with Sujata and Niesa, who will be so pleased to read them. Response date: 1st February 2024

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