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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (1385 reviews)

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4.84

Based on 1,385 reviews, last reviewed 20th May 2026

25% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Lauren Dearlove and Newbury. Lauren Dearlove has been a very good contact. She has been patient and excellent. Apart from a member of staff that spoke very poor English and had d... Read more Reviewed on: 20th May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1385)

A happy (older) customer!

As an older borrower, with a guaranteed pension(s) income, Newbury BS provided a service to me that other lenders did not, so thank you and well done for seeing the gap in this market. The remortgage was arranged through a broker and once all documents requested had been provided to you, it was a seamless process. Reviewed on: 18th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and so pleased to read it was a good experience for you. Response date: 21st October 2024

A lender who isn't ageist towards a 74 year old!

How comforting to know there is a lender, the Newbury BS, that isn't ageist, like Barclays. Everything was handled speedily and very efficiently by Sezanne and her team. I would recommend the Newbury BS to anyone. We were with Barclays for many, many years and during that time never missed a payment or took a payment holiday. We reduced our mortgage, it's term ended in July 2024, from £523,000 to £141,000 and our house is valued by the Newbury BS at £950,000 but still Barclays wouldn't let us pass their affordability and offer us a mortgage. My wife and I have pensions plus a business and rental property, our credit record is in the top 10%. We just want to live 5 more years in our beautiful family home in the country, where our two boys grew up and our grandchildren visit and love the animals, the space, peace and quiet etc. In 5 years I will be nearly 80 years old and my wife 71. We have lived here for 37 years and have many friends in the village. In 5 years we will naturally want to down size, so where is the risk? Barclays also sent a threatening letter stating they could force sell our home and present us with all legal bills, if we don't pay off the outstanding £141,000 very soon. They are charging us interest at their SVR of 8.5%! They say they will lend up to 80 years of age. Our experience has proved Barclays state a non ageist age limit but make sure very, very few applicants pass their affordability, thus in our view, being ageist in reality. Barclays state that as they are a responsible lender, they won't lend to us, what a cheek, meaning that anyone that does lend to us, is an irresponsible lender! The Newbury BS, after checking our affordability, have provided us with a mortgage that includes a 14 year term and a 5 year fixed interest rate. From today, I can work at regaining my health, which has taken a big hit, brought about by Barclays. Reviewed on: 17th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Timothy, we are pleased we were able to help you and your family. Response date: 21st October 2024

Great that Newbury could do my new mortgage and buy...

Great that Newbury could do my new mortgage and buy to let on exciting property so all under one provider. Reviewed on: 15th October 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th October 2024

Good Building Society - shame about the lawyer

We have just completed a remortgage with the Newbury BS and we’re impressed by the prompt and efficient way the transaction was dealt with. However, there’s a but and it’s a big one - the standard of service we received from the solicitor we had to use (because they were the closest firm to us who are on the Newbury BS panel) was extremely poor. So much so, that it made extremely stressful and unpleasant what should have been a straightforward transaction. We came very close to pulling out of the entire deal, as we were made to feel dishonest by the “lawyer” we were allocated by Kingsley Bond Solicitors. When I learned that we would be required to pay for the Newbury BS’s legal costs as well as our own, and that the same lawyer would be representing both parties, I was surprised and concerned. This arrangement seemed ethically questionable, to say the least. In practice, it was worse. At no time did I feel that our “lawyer”, Tea Shonia, was acting for my wife and myself. I have worked and negotiated with lawyers throughout my career and I can honestly say that my dealings with Ms Shonia were amongst the least satisfactory of any in my forty years experience. That’s a shame because, as I said earlier in this questionnaire, our direct dealings with the Newbury BS, and those through our excellent broker, Chris McKee at One77 Mortgages, were refreshingly straightforward. We managed to complete the transaction in the end, and are pleased to have done so, but feel that this result was achieved in spite of, rather than with the help of, Kingsley Bond Solicitors. The above is why I have given the answer “Neutral” to the value for money question in this questionnaire. Under the circumstances, I feel that I am being extremely generous. Thank you. Reviewed on: 12th October 2024

Reply from Newbury Building Society We are sorry to hear you are disappointed with the service provided by the solicitor on your recent application. Newbury Building Society does not recommend any solicitor and has a large panel of solicitors we work with. We will pass these comments on to the solicitor to consider your concerns, if you have not already done so. Thank you for raising them with us. It is normal practice that the solicitor acts for both the lender and borrower and that the borrower is responsible for the fees. We are pleased to hear the remainder of the process and your interaction with Newbury Building Society has been positive. If you would like to contact us to discuss this further please get in touch and we will be happy to assist. Response date: 15th October 2024

Mortgage switching was easy.

Mortgage switching was easy. Mortgage Adviser of Newbury Building Society Ms. Katherine helped me to switching a new product. Reviewed on: 12th October 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Katherine, who will be so pleased to hear them. Response date: 14th October 2024

No problem and very competitive.

No problem and very competitive. Reviewed on: 11th October 2024

Reply from Newbury Building Society Hi Cyril, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th October 2024

Fantastic

All staff were so helpful from start to finish Really straightforward process Great product knowledge Reviewed on: 11th October 2024

Reply from Newbury Building Society Hi Sian, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th October 2024

Helpful, expedient service from all parties involved.

Helpful, expedient service from all parties involved. Reviewed on: 11th October 2024

Reply from Newbury Building Society Hi John, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th October 2024

Two weeks for a product switch

A simple product switch as existing borrowers of more than 12 years was stressful and time consuming yet it should have been neither. Very low loan-to-value, exceptional loan-to-income yet we were required to jump through hoops. Reviewed on: 2nd October 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback and your continued support of the Society, we are sorry to hear this was a frustrating experience. We are reviewing the process and will look into what happened in your case. Response date: 3rd October 2024

Switching the mortgage into a new product

The whole process of switching our five year fixed rate mortgage into new mortgage was efficient and straightforward. Couple of days after phone consultation with Newbury Mortgage Adviser we received an Product Transfer Offer. The NBS Product Transfer Completion document was issued on exact day when previous mortgage ended. There was absolutely no hassle and/or hurdles during the whole process. Reviewed on: 28th September 2024

Reply from Newbury Building Society Hi Milan, thank you for taking the time to leave feedback, we really appreciate it and will share your comments with our product switch team, who will be so pleased to read them. Response date: 1st October 2024

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