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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1354 reviews)

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4.79

Based on 1,354 reviews, last reviewed 30th Jan 2026

82% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Excellent I have been so satisfied by the customer service experience at every contact I’ve had since my mortgage commenced in 2018. They always make an effort ... Read more Reviewed on: 30th January 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1354)

Just good old fashion customer service, helpful, goo...

Just good old fashion customer service, helpful, good communications, clear support and straight forward. And someone always answers the phone which is rare today. Reviewed on: 3rd August 2024

Reply from Newbury Building Society Thank you so much for this brilliant review, Caroline. We're very pleased to hear about your positive experiences with us. Response date: 5th August 2024

Excellent customer service, really quick and easy ex...

Excellent customer service, really quick and easy experience, took a lot of stress out of mortgage renewal! Reviewed on: 2nd August 2024

Reply from Newbury Building Society Thank you for your review Chelsea - we're extremely glad we could make your experience less stressful! Response date: 5th August 2024

Sezanne was excellent!

Sezanne was excellent in ensuring that all went smoothly! Her patience and support was greatly appreciated! Reviewed on: 2nd August 2024

Reply from Newbury Building Society Thank you Nick - we'll be sure to pass this excellent feedback onto Sezanne! Response date: 5th August 2024

Excellent service throughout

We requested a meeting to discuss renewing our fixed term mortgage and this was arranged with Angela Bradshaw. We wanted to repay a lump sum off before we renewed and Angela advised when we could do this without penalty and also arranged a 2nd video call to advise us on the new offer and what this would mean in relation to new payments. Angela explained everything very clearly and ensured we understood what was involved. Transfer to new product was seamless and went through when expected. A very good service that we were delighted with from start to finish. Reviewed on: 2nd August 2024

Reply from Newbury Building Society Thank you for taking the time to leave such a detailed review, PJ! We're so pleased to hear about your excellent experience with Angela. She will be delighted! Response date: 5th August 2024

They was very quick and got everything sorted in a g...

They was very quick and got everything sorted in a good amount of time, they made everything super easy Reviewed on: 2nd August 2024

Reply from Newbury Building Society So glad to hear this, Hollie! Thanks for taking the time to let us know. Response date: 5th August 2024

Fantastic team!

The team at Newbury Building Society have been incredibly efficient and helpful at every step from my perspective. As a first time buyer I expected this process to be daunting and take a long time but the attention to detail and care I have been provided has left me with little worries beyond determining how to furnish my new home. Thank you very much for making this painless and incredibly clear to understand each stage. Reviewed on: 30th July 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it and congratulations on your first home! Response date: 31st July 2024

This is my first mortgage.

This is my first mortgage. Newbury made it very easy and communicated well with me during the process. Reviewed on: 29th July 2024

Reply from Newbury Building Society Hi Craig, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st July 2024

Easy process from start to finish.

Easy process from start to finish. Excellent service and communication. Thank you for making everything so easy! Reviewed on: 28th July 2024

Reply from Newbury Building Society Hi Gemma, we appreciate the time taken to leave us a review, thank you. Response date: 31st July 2024

Friendly, helpful, on time.

Friendly, helpful, on time. Good paperwork, Terri consultant in Gary Webster. Reviewed on: 26th July 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th July 2024

Very quick and efficient remortgage.

Very quick and efficient remortgage. Good contact throughout Reviewed on: 21st July 2024

Reply from Newbury Building Society Hi Martyn, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd July 2024

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