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Newbury Building Society: Mortgages reviews

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4.80
Based on 1,370 reviews, last reviewed 27th Mar 2026
27% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic! Fantastic! Everyone was lovely and very helpful! Highly recommend Reviewed on: 27th March 2026
Anna B's avatar
Anna B

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026
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Tina L
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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1370)

Very easy and helpful service, when we needed extra...

5
Very easy and helpful service, when we needed extra loan quickly sorted. Also pleasant and caring response re our anxiety Reviewed on: 31st August 2024
Dorothy Feather's avatar
Dorothy Feather
Reply from Newbury Building Society Hi Dorothy, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 2nd September 2024
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Newbury Building Society

In branch service review

4
Newbury is not very good online. Reviewed on: 30th August 2024
Verified Member's avatar
Verified Member

In branch service review

5
Chloe is a very smiley member of staff and always so helpful. Reviewed on: 30th August 2024
Verified Member's avatar
Verified Member

excellent for later life mortgages I used to work in...

5
excellent for later life mortgages I used to work in financial services and there is limited scope in this area.People need later life mortgages due to divorces and other circumstances. Reviewed on: 25th August 2024
JENS LUND's avatar
JENS LUND
Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreicate it. Response date: 27th August 2024
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Newbury Building Society

Glad to be getting away!

1
I had a Buy to let mortgage with the Society which was originally at a good rate; the Truss madness resulted in this increasing by almost 300% I appreciate that this was not the Society‘s fault but there was no help at all when I started the selling process (with the tenants moved out) and I had to weather months of £1100 per month expenditure. The icing on the cake was £3500 of early repayment charges. I am simply glad to be getting away from NBS! Reviewed on: 24th August 2024
David R's avatar
David R
Reply from Newbury Building Society Thank you for taking the time to leave feedback David, we can understand your experience has not been positive with this mortgage. We will check your mortgage deal to ensure it was as agreed. Response date: 27th August 2024
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Newbury Building Society

Retirement interest only mortgage

5
Easy to set up a phone interview and answered all my questions. Only issue I had was at application stage, as I wanted a retirement mortgage I had to book twice. Saying that all staff were polite and helpful. Reviewed on: 24th August 2024
Steve's avatar
Steve
Reply from Newbury Building Society Thank you for taking time to provide feedback - apologies for the double booking - we will make sure this is clearer. Response date: 27th August 2024
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Newbury Building Society

Excellent service, efficient and friendly throughout

5
Excellent service, efficient and friendly throughout Reviewed on: 24th August 2024
Jane C's avatar
Jane C
Reply from Newbury Building Society Hello Jane, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th August 2024
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Newbury Building Society

Mortgage Application Review

5
Completed a joint mortgage - sole propietor Mortgage - thank you Newbury for making this happen Reviewed on: 23rd August 2024
Steve 's avatar
Steve
Reply from Newbury Building Society Hi Steve, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 27th August 2024
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Newbury Building Society

Luke Pummell

5
I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024
Philip H's avatar
Philip H
Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024
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Newbury Building Society

..Six star service

5
I have been with the Newbury for many years and they have consistently displayed amazing customer service, excellent advice, patience and kindness. Nothing has ever been too much trouble and when many other societies would not help, the Newbury did and excelled. When the computer in other institutions 'said no', the Newbury's said 'yes' ! Reviewed on: 20th August 2024
Steve Sykes's avatar
Steve Sykes
Reply from Newbury Building Society Hi Steve, thank you so much for your kind words and taking time to leave feedback. We really appreciate it and will share your comments with our colleagues. Response date: 21st August 2024
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Newbury Building Society

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