Write a review

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

View other Newbury Building Society products

4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

Read all reviews See your review

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1267)

Review of the Newbury Building Society, Mortgages:

We remortgaged with you and all was done easily and...

We remortgaged with you and all was done easily and quickly Reviewed on: 14th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Very helpful throughout

All went smoothly. Clear information provided by e-mail, in writing and when talking to staff on the phone. Only disappointment was being charged twice for a redemption statement, when I had only requested it once. Reviewed on: 5th December 2023

Reply from Newbury Building Society Thanks for taking the time to leave feedback, we appreciate it. We are sorry to hear that you were charged twice - please do contact us if this has not been reviewed/rectified. Response date: 6th December 2023

Friendly

Helpful and friendly staff at all times from reception to consultant Reviewed on: 3rd December 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreicate it. Response date: 5th December 2023

Very helpful and patient!

Laura gave me all info to set up an easy access ISA and was so helpful.Customer service was brilliant and other staff helped on the phone with queries. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Laura, who will be so pleased to read them. Response date: 5th December 2023

Very professional

Staff are all very helpful and polite. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 5th December 2023

Mortgage transfer

The employees are always polite and helpful Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 5th December 2023

Pleasure to have Newbury BS

We have moved our mortgage to a newer product, the exercise was pain free and carried out with the minimum of fuss. Paperwork was clear and prompt making the experience clear and easy Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we appreciate it. Response date: 5th December 2023

So help full and well explained

we have just gone throw remogrataging and this is something I was stressed about after watching friends going through it with the current rates. Newbury was so helpful and explained and guided me through all my options and removed all the stress and worry about it Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to provide feedback, we do appreciate it and will share it with the people who helped you. Response date: 5th December 2023

First Class

First class..speedy,professional and reactive to constantly changing market conditions. Three lots of documentary changes in a month were resolved without a hitch. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, and your kind words, we do appreciate it very much. Response date: 5th December 2023

Understanding of the situation, helpful, proactive and efficient

Your Mortgage adviser Eve McDowell was exceptional. She listened, understood the requirement, explained the options and gave me time to make a decision on the right course of action for me. Once I had decided she put the paperwork into the system and the arrangements for a mortgage were made with the minimum of fuss. I have no hesitation in saying Ms McDowell is an excellent representative of your excellent organisation. It has been a pleasure doing business with her. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you very much for taking the time to leave feedback and for your very kind words. Eve will be so pleased when she reads your comments - thank you. Response date: 5th December 2023

Newbury Building Society Branch Review

Friendly, patient, approachable staff. Reviewed on: 30th November 2023

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgage
from Santander 2.69 from 171 reviews
Mortgage
from Accord Mortgages 2.82 from 20 reviews
Fixed Rate Mortgage
from RBS 3.71 from 11 reviews

There's still more to see!

Newbury Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub