Write a review

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

View other Newbury Building Society products

4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

8% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

Read all reviews See your review

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1267)

Review of the Newbury Building Society, Mortgages:

We remortgaged with you and all was done easily and...

We remortgaged with you and all was done easily and quickly Reviewed on: 14th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Try Newbury Building Society

A Helpful and resourceful Financial Advisor contacted Newbury for me. All processes were followed quickly and efficiently by Newbury. Completion was in weeks rather than months. Paperwork / requirements could be explained better through personal contact rather than trolling through all the nitty grity and extensive paperwork rather than having to request explantion. Was surprised I had to follow-up whether completion had taken place as expected. I had to ring in and received verbal confirmation. I have yet to receive something in writing. Reviewed on: 4th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with the relevant teams so that we can look into our processes. Thank you again. Response date: 5th June 2023

Generally a very easy process

Good communication and all transferred smoothly. The only thing that could be better was the form for witnessing signatures - not clear where each person was to sign and not enough room to write all the required info e.g address etc. Perhaps clear boxes for each person and bigger boxes to fit it all in. Reviewed on: 2nd June 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we will share your comments with the relevant person to review the forms - thank you for taking time to tell us, we appreicate it. Response date: 2nd June 2023

Great Service so far

Remortgage with Newbury was completed without issues and they were helpful all the way Reviewed on: 2nd June 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we do appreciate it. Response date: 2nd June 2023

Good interest rate deal, prompt service, friendly helpful staff.

The team at Newbury were very helpful and friendly. My purchase became quite complicated in the last few days with a possibility it would fall through or delay. Newbury were flexible and were able to make funds available at short notice even though the request had been recently cancelled. Couldn't have asked for more. A nice little touch was a parcel through the post on the day after my move with a mini hamper of tea, coffee and biscuits. Thank you Newbury! Reviewed on: 31st May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st May 2023

Excellent mortgage terms and service

We were introduced to the Newbury Building Society through our mortgage broker and found the mortgage offer and process through to completion very professional and speedy. Thank you so much for all of your help. And thank you also for the very kind surprise presentation box of goodies which arrived after completion. Reviewed on: 24th May 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Happy new home! Response date: 25th May 2023

Remortgage

Newbury were very helpful throughout the process and answered any queries quickly and efficiently Reviewed on: 23rd May 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words, we appreciate it. Response date: 24th May 2023

Seamless experience

I have been with the Newbury for over 20 years and they never disappoint Reviewed on: 21st May 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words, we appreicate it. Response date: 22nd May 2023

Excellent customer service

Whilst there were administrative difficulties in completing our mortgage, these did not relate to the customer service we received from the individuals we were dealing with. Throughout the remortgaging process, we were impressed with the knowledge, can-do, attitude, and efficiency of Jill Bennett, who was our lead point of contact. Many thanks, Jill. Reviewed on: 19th May 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. We will sure to share your comments with Jill, who will be pleased to hear them. Response date: 19th May 2023

Great service

Only problem was getting a solicitor on your panel Reviewed on: 15th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We would like to be able to learn more about your feedback so that we can identify how we can do better, please email us at [email protected]. Thank you. Response date: 17th May 2023

Very friendly customer service but slow times

I've had a great experience dealing with Newbury customer service, everyone is very friendly and I recieved a surprised house warming gift at my new home. It was a really lovely gesture. They were also able to offer me a mortgage when not many were able to in my situation. The only downside is that they can have slow response times so I was waiting about 2 weeks between communications to sort everything out. They were aware of the slow times and did apologise, I think they were overwhelmed at the time due to the market crisis. Thank you for helping me get my own home in difficult circumstances! Reviewed on: 12th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th May 2023

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Aldermore 2.77 from 6 reviews
Fixed Rate Mortgage
from Danske Bank UK 5.00 from 4 reviews
Mortgages
from Kent Reliance 1.33 from 28 reviews

There's still more to see!

Newbury Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub