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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1298 reviews)

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4.77

Based on 1,298 reviews, last reviewed 4th Jul 2025

5% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

very efficient, helpful and informative very efficient, helpful and informative Reviewed on: 4th July 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1298)

New deal in tricky times

Needed to remortgage and Bewbury offered a competitive deal. A seamless transfer ...no problems at all. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we appreciate it. Response date: 7th August 2023

Top rate Customer experience

So far, Every interaction either by email or telephone has been brilliant with helpful staff who take responsibility for the call and the task. Polite and personable. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we appreciate it. Response date: 7th August 2023

Customer confidence in an ever changing financial landscape.

Clear, helpful communication from start to finish has made it easy to switch to a Newbury BS mortgage product. Feel confident in the Society’s overview of changing interest rates set against looking after customers. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we do appreciate it. Response date: 4th August 2023

Excellent help and support

The underwriters team (Sezanne) brilliant at answering queries and helping me every step of the way. Managed to complete on my date by pulling out all the stops. Very grateful Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. We will be sure to share your comments with Sezanne, who will be so pleased to hear them. Response date: 4th August 2023

Easy to deal with

After being left in the lurch several times by the useless broker (Mojo mortgages) I started to call Newbury directly. Best thing I ever did as they were so helpful and ensured the last few items were completed. It all went through well. They even held back some of the Bank of England rises recently. Fabulous Reviewed on: 2nd August 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and for your kind words - we will share them with our colleagues in underwriting, who will be so pleased to read them. Response date: 3rd August 2023

Helpful and informative

The member of staff who had arranged a call with me, telephoned promptly and was able to provide a useful assessment of the market and clearly explained the options open to me. After selecting a course of action all subsequent dealings were made quickly and a remortgage offer received soon after. Reviewed on: 31st July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it. Response date: 1st August 2023

PROFESSIONAL AND PRECISE ADVICE

Mortgage Advisor(Angela Bradshaw) provided clear easy to understand advice throughout making decisionmaking easy. Reviewed on: 30th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it and will be sure to share your comments with Angela, who will be so pleased to read them. Response date: 1st August 2023

Fantastic service

Just completed on a remortgage. Everyone was extremely helpful and the process was simple. Special mention to Sezanne, always responded quickly to my queries. Reviewed on: 28th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it and will be sure to share your comments with Sezanne, who will be so pleased to read them. Response date: 1st August 2023

No issues

Always helpful would recommend to others Reviewed on: 28th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 28th July 2023

Excellent hassle free experience Thank you

I took out a re-mortgage for over £500k Reviewed on: 28th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 28th July 2023

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