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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1383 reviews)

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4.81

Based on 1,383 reviews, last reviewed 6th May 2026

4% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Great customer service from human beings - both on t... Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

Verified source

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1383)

An excellent experience.

We received excellent advice and were helped through the whole process of remortgaging. I particularly appreciated being able to do everything online and not having to rely on the postal service. Every person we dealt with was professional, knowledgeable and helpful. Reviewed on: 5th January 2024

Reply from Newbury Building Society Hi - thank you for tkaing the time to leave us a review, we really do appreciate it. Response date: 8th January 2024

never paid of my mortgage before but the staff took...

never paid of my mortgage before but the staff took me though it stage by stage and looks like its all done now -thank you to the team Reviewed on: 5th January 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 8th January 2024

satisfactory mortgage redemption

redeemed mortgage in full and received up to date redemption statement very speedily Reviewed on: 5th January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th January 2024

Mortgage deal coming to end.

Mortgage deal coming to end. Excellent advice on options. Easy to pay off outstanding amount. Reviewed on: 2nd January 2024

Reply from Newbury Building Society Thank you for your feedback - we're glad you had an excellent experience with us. Response date: 3rd January 2024

Extremely helpful

You have been extremely accommodating and helpful, Sezanne was brilliant, she definitely went above and beyond for us. Thank you Reviewed on: 2nd January 2024

Reply from Newbury Building Society Thank you for your lovely feedback - we will pass your comments on to Sezanne. Response date: 3rd January 2024

A great building society, make you feel special

I obtained a mortgage through Newbury at the age of 77, and within the last month have repaid that mortgage. During the time I have been with Newbury, they have been helpful, professional and understanding. I have spoken to some lovely helpful people near the time i was repaying the mortgage and have only praise for them. they make you feel that its special and personal to you. Reviewed on: 29th December 2023

Reply from Newbury Building Society It's great to hear this wonderful feedback - thank you so much for taking the time to leaver us this review. Response date: 3rd January 2024

Small and friendly

Personal approach to customers, although communications could have been better Reviewed on: 22nd December 2023

Reply from Newbury Building Society Thank you for taking the time to leave us this review, we do appreciate it. Response date: 3rd January 2024

Friendly and speedy service

Great service from Sujata and Adam. Helpful, friendly and super speedy. Thank you Reviewed on: 22nd December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Sujata and Adam, who will be so pleased to hear them. Response date: 27th December 2023

Paying off mortgage

Very easy - good service from lady on the counter. Reviewed on: 22nd December 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 27th December 2023

The longest process of my life

From the time our mortgage application was submitted it took TWO MONTHS for us to get our mortgage offer. We had already sent a plethora of paperwork and documents and we would keep receiving requests for the same documents every week or so. This was the longest part of our homebuying process and we nearly lost our window of opportunity to move in to our new home before our tenancy was up. If the offer had taken even a few days longer we would have had nowhere to stay in the gap between our tenancy ending and our property completion Reviewed on: 22nd December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we are sorry to hear that you have been frustrated by the time the process has taken - please contact us at marketing @newbury.co.uk so that we can understand what happened in this instance. Response date: 22nd December 2023

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