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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Mortgages now

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Newbury Building Society Mortgages reviews (1420)

Mortgage Telephone Call

My mortgage telephone call today with Courtney Green was so useful and she answered all the questions I had. We spoke about fixed rates and about stair-casing as well. The call was on time and ran smoothly. I cannot fault the service at all. Thank you! Reviewed on: 15th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Bethanie, we appreciate it and we will be sure to share your comments with Courtney, who will be so pleased to read them. Response date: 16th February 2024

testing great service , good choice would recommend

testing great service , good choice would recommend Reviewed on: 13th February 2024

Reply from Newbury Building Society Hi Jane, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th February 2024

Really informative, and kept me up to date.

Really informative, and kept me up to date. All the staff members I encountered were more than happy to help us. Only had to wait a matter of minutes before someone answered my phone and sorted my enquiry extremely quickly and professionally. Very impressed. Reviewed on: 12th February 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th February 2024

Went to Newbury Building Society to look at mortgages.

Went to Newbury Building Society to look at mortgages. They were able to give me figures for different products and were able to recommend the best product. In all very helpful and would recommend and use again. Reviewed on: 9th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Hannah, we appreciate it. Response date: 12th February 2024

Employees are very helpful, knowledgable and have gr...

Employees are very helpful, knowledgable and have great customer service skills. They explain everything really well and make the process really simple and easy. The only negative i have is in comparison to other lenders the rates are slightly higher than average. Reviewed on: 9th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Bec, we appreciate it. Response date: 12th February 2024

Great Service - Would recommend :)

Shanae was great! Always very transparent with us. Newbury BS were happy to take our phone calls when we needed a quick reply to an answer and would reply to any non urgent email in a timely manner. Thank you Shanae! Regards Shay & Hannah Reviewed on: 5th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will be sure to share your comments with Shanae, who will be so pleased to read them! Response date: 5th February 2024

First time buyers, shared ownership

we are first time buyers, and needed shared ownership mortgage. Newbury were brilliant and helped us through the process, making it easy and straight forward. Which is much needed in such a stressful time! Reviewed on: 4th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Bex, we do appreciate it and congratulations on your new home! Response date: 5th February 2024

Smooth experience for a first time buyer

Smooth experience for a first time buyer Reviewed on: 4th February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 5th February 2024

Very kindly staff and helpful, good rate for my remo...

Very kindly staff and helpful, good rate for my remortgage Reviewed on: 3rd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 5th February 2024

Impressive, knowledgeable and pragmatic.

We initially had a negative experience with one particular advisor who I found dismissive and unhelpful. However, after raising this I was really impressed with the speed with how my concerns were dealt. I spoke to two employees who were both pragmatic and empathic and dealt very quickly and efficiently with our query. After our new offer was issued, we had a few queries and even had to extend our offer a couple of times. The lady we dealt with was brilliant, answered emails quickly was knowledgable and prompt. There were other employees who assisted in the processing were also exceptionally helpful. Even the receptionists are helpful in directing questions. I’m really pleased we stayed with Newbury and fixed our mortgage for another few years. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you Emily for taking time to provide feedback, it's really helpful for us and we are happy to hear that your experience was positive in the end. We will share your comments with the customer service team so they can review. Response date: 5th February 2024

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Newbury Building Society: Mortgages reviews

8% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1420)

Mortgage Telephone Call

testing great service , good choice would recommend

Really informative, and kept me up to date.

Went to Newbury Building Society to look at mortgages.

Employees are very helpful, knowledgable and have gr...

Great Service - Would recommend :)

First time buyers, shared ownership

Smooth experience for a first time buyer

Very kindly staff and helpful, good rate for my remo...

Impressive, knowledgeable and pragmatic.

Review Newbury Building Society: Mortgages now

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