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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Very helpful , was able to answer my questions and p...

Very helpful , was able to answer my questions and put me at ease Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreicate it. Response date: 5th February 2024

Newbury Building Society Branch Review

An app to access my mortgage account would be useful. Reviewed on: 31st January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it and will be taking this onboard. Response date: 12th February 2024

Fantastic service

I am in the process of remortgaging for the first time, so I was a apprehensive and nervous and wasn't sure what I was doing. My appointment was with Kayleigh Tingle, who is a lovely woman, very knowledgeable and extremely helpful. All the available mortgage deals to me were explained clearly in terms I could I understand, which put me at easy and able to make the right decision. Thank you Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it and will share your comments with Kayleigh, who will be so pleased to read them. Response date: 1st February 2024

Consistently professional and knowledgeable

I have found working with Newbury on my mortgage both efficient and professional, they answer questions quickly and handle issues without delay. Their after sales team is equally responsive and I feel I am with a company I can trust. Thank you to Sujata Rana and Niesa Faizal for answering my queries in a timely and informative manner. Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Helen, we appreciate it and will share your comments with Sujata and Niesa, who will be so pleased to read them. Response date: 1st February 2024

Good comms but needs online mortgage accounting!

Good comms but needs online mortgage accounting! Reviewed on: 30th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Nicky, we working presently on an online facility to check mortgages, so will let you know when that's ready! Response date: 1st February 2024

Always helpful and informative

Rose is a great advisor, she's dealt with our case for years. Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and we will be sure to share your comments with Rose, who will be so pleased to read them. Response date: 26th January 2024

Efficient, clear & timely - very professional and he...

Efficient, clear & timely - very professional and helpful Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it Response date: 26th January 2024

Excellent customer service

Excellent customer serv. Did everything I needed to without fuss. Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, Ian. We appreciate it. Response date: 26th January 2024

Very straightforward experience.

Very straightforward experience. The discount on SVR was slightly worse than our existing Mortgage but not enough to make us go to another lender. rose from the Newbury was very professional. Reviewed on: 22nd January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will be sure to share your comments with Rose, who will be pleased to read them. Response date: 23rd January 2024

Very thoughtful and helpful, made it very straightfo...

Very thoughtful and helpful, made it very straightforward to get a mortgage for a house purchase. Reviewed on: 20th January 2024

Reply from Newbury Building Society Hi Karl, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd January 2024

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