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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

9% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Very friendly customer service but slow times

I've had a great experience dealing with Newbury customer service, everyone is very friendly and I recieved a surprised house warming gift at my new home. It was a really lovely gesture. They were also able to offer me a mortgage when not many were able to in my situation. The only downside is that they can have slow response times so I was waiting about 2 weeks between communications to sort everything out. They were aware of the slow times and did apologise, I think they were overwhelmed at the time due to the market crisis. Thank you for helping me get my own home in difficult circumstances! Reviewed on: 12th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th May 2023

Great first experience

I choose Newbury for my first ever mortgage for shared ownership property. They were very professional, polite great communication, helpful and also act promptly. I am very pleased with the great! Service and happy to be with Newbury. I when i moved into my new house, they even sent me a surprise hamper! Thank you very much! Newbury. Reviewed on: 7th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We wish you all the best in your new home! Response date: 9th May 2023

Generally a smooth transaction

This was a remortgage on an existing house, it all went pretty smoothly. The only issue we had was that we had to request the previous mortgage statement whilst on holiday, and then get paperwork signed and back within a really short period which was during bank holidays when there was no post. Would have been good to have got confirmation it had got there in time. We received a hamper in the post after the transaction was completed which was a nice touch, although we hadn't actually moved in to a new house! Reviewed on: 6th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th May 2023

Good service

We got a good deal, and had great customer service. We were using some of the proceeds from our remortgage to buy a second property, and needed a rapid completion on the remortgage. Your team made this happen with very short notice. Reviewed on: 6th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2023

Remortgage

Got a great deal, and all staff I spoke to were very helpful, knowledgeable and friendly. Reviewed on: 5th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 5th May 2023

Accessible and responsive advisors

I have been impressed with the timely responsiveness of all aspects of this remortgaging journey. In stark contrast to my previous mortgage provider. Newbury staff have been courteous and helpful-I’ve never felt like I’m asking or expecting too muchz Reviewed on: 5th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we really do appreciate it. Response date: 5th May 2023

Excellent Customer Service

Thank you Newbury! It was easy to book a telephone appointment and the mortgage advisor called on time. She was very friendly and personable and explained everything to me in a way that I could understand. Documents were received promptly and query I had was dealt with in a friendly efficient manner. ..... and the mortgage rates are good too! Top notch service! Reviewed on: 28th April 2023

Reply from Newbury Building Society Hi - we really do appreciate the time taken to leave us a review, thank you. Response date: 28th April 2023

New mortgage deal

We arranged a new 3 year deal for our mortgage further to increase in interest rates. Reviewed on: 28th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th April 2023

Re-mortgage

No fuss. Had better contact/communication with the Newbury BS than I did with the Mortgage Broker. Reviewed on: 28th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th April 2023

Product Transfer Buy to let Mortgage

Easily moved over to a new term policy Reviewed on: 28th April 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 28th April 2023

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Newbury Building Society: Mortgages reviews

9% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1267)

Very friendly customer service but slow times

Great first experience

Generally a smooth transaction

Good service

Remortgage

Accessible and responsive advisors

Excellent Customer Service

New mortgage deal

Re-mortgage

Product Transfer Buy to let Mortgage

Review Newbury Building Society: Mortgages now

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