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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Black Lion house mortgage

Very helpful and efficient. Could not be faulted Reviewed on: 15th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 15th December 2023

Smooth and Efficient Service

My mortgage was organised via a broker so I didn't have too much direct dealing with NBS but the whole process seemed to run smoothly in minimal time, the offer was made on the advised date and all in all was an efficient service Reviewed on: 12th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th December 2023

Always top quality service

I've had bad service from numerous companies this year as my Trust Pilot account demonstrates. But have never had less than top quality service from Newbury and 100% recommend to anyone looking for a mortgage Reviewed on: 11th December 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 12th December 2023

Very straightforward

All very clear, and a nice surprise to be offered a lower interest rate. Reviewed on: 11th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th December 2023

Prompt, fast service, able to discuss with a person which resulted in a smooth re-mortgage

Hannah Westlake as mortgage adviser seemed competent, approachable and efficient Reviewed on: 8th December 2023

Reply from Newbury Building Society Hi - we appreciate the time to leave us your feedback, thank you. We will be sure to share your comments with Hannah, who will be so pleased to hear them. Response date: 11th December 2023

Very helpful throughout

All went smoothly. Clear information provided by e-mail, in writing and when talking to staff on the phone. Only disappointment was being charged twice for a redemption statement, when I had only requested it once. Reviewed on: 5th December 2023

Reply from Newbury Building Society Thanks for taking the time to leave feedback, we appreciate it. We are sorry to hear that you were charged twice - please do contact us if this has not been reviewed/rectified. Response date: 6th December 2023

Friendly

Helpful and friendly staff at all times from reception to consultant Reviewed on: 3rd December 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreicate it. Response date: 5th December 2023

Very helpful and patient!

Laura gave me all info to set up an easy access ISA and was so helpful.Customer service was brilliant and other staff helped on the phone with queries. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Laura, who will be so pleased to read them. Response date: 5th December 2023

Very professional

Staff are all very helpful and polite. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 5th December 2023

Mortgage transfer

The employees are always polite and helpful Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 5th December 2023

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