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Newbury Building Society: Mortgages reviews

4.76
Based on 1,267 reviews, last reviewed 21st Feb 2025
9% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025
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Damien

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025
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Julie s

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Happy Customer

5
We've been really happy with the mortgage product and service we've received from Newbury Building Society over the years. It's really easy to speak to real people and get the information needed first time of asking. I can't think of a single issue we've had over the term of our mortgage and our customer experience has been fantastic. Reviewed on: 23rd April 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023
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Newbury Building Society

Great products, wonderful staff

5
I only needed a small mortgage and for a short period of time, nonetheless, I was treated as a special and treasured customer. The offers were very competitive and locally the Newbury Building Society has a very solid reputation. My mortgage broker was clear they are an honest and reputable company to do business with. I was thrilled with the personal customer service, I was not just a number. The staff were thoughtful, friendly, personable and efficient. Reviewed on: 22nd April 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023
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Newbury Building Society

Remortgage

5
Great service from the underwriting team to process our application quickly and efficiently. Reviewed on: 21st April 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023
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Newbury Building Society

Re-Mortgage to Newbury from Lloyds Bank

5
At the end of my mortgage term with Lloyds, they refused to extend the term to 2027. This left me with a choice between clearing the outstanding loan, taking every bit of cash and leaving nothing in reserve, re-mortgaging or selling another property or finding a new lender. My broker thankfully found Newbury and I now have a product that is superior to Lloyds in every way. Reviewed on: 21st April 2023
Reply from Newbury Building Society Hi - we really appreciate the time taken to leave us a review, thank you. Response date: 24th April 2023
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Newbury Building Society

Very Helpful

5
When the cost of repairs and renovations exceeded our estimates, Newbury were there to help. Reviewed on: 21st April 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023
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Newbury Building Society

Friendly, efficient and available

5
A very pleasant and straightforward process Reviewed on: 21st April 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st April 2023
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Newbury Building Society

Angela Bradshaw was excellent

5
Superb customer service throughout the whole process Reviewed on: 14th April 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 14th April 2023
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Newbury Building Society

Excellent service

5
From the first telephone appointment we were really well informed about our options Very pleased with the whole process Angela was so helpful Reviewed on: 14th April 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 14th April 2023
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Newbury Building Society

Support for Older/Retired Borrowers, Customer focused with Direct Underwriter Access

5
We presented a set of Challenging Mortgage Requirements. Newbury BS stepped up. Criteria included Interest Only, part/part, over 70 ages and need for lengthy Offer period due to renovation. Few if any other providers would even consider our need. We tested Newbury BS claim that they do not discriminate on age and found they actually stand by it! Reviewed on: 6th April 2023
Reply from Newbury Building Society Thank you for taking time to leave feedback - and for your kind words, we appreciate it. Response date: 11th April 2023
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Newbury Building Society

Very lovely customer service

5
Our experience with Newbury Building Society has been nothing but positive. Every person I dealt with has been very pleasant, efficient and informative. In particular, our experience with Ella Bright and Stephanie Burke was fantastic. We also loved the new home survival box that arrived at our new house - it was such a lovely touch. Reviewed on: 4th April 2023
Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. We will be sure to share your comments with Ella and Stephanie, who will be so pleased to hear them. Response date: 5th April 2023
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Newbury Building Society

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