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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1383 reviews)

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4.81

Based on 1,383 reviews, last reviewed 6th May 2026

4% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Great customer service from human beings - both on t... Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

Verified source

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1383)

Couldn't have been more helpful

We were helped by Helen King to set up various new accounts. Helen talked me through the many ISA and account options which made the decision of which to choose easier for me. She explained things simply and didn't mind going over things more than once. Excellent customer service. Reviewed on: 6th November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it and will be sure to share your comments with Helen, who will be so pleased to read them. Response date: 7th November 2023

Quick and easy

Polite and helpful staff made it possible for a smooth and quick response. Reviewed on: 6th November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th November 2023

Mortgage application process much harder than other lenders

Application process very drawn out. Reviewed on: 3rd November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and would be really pleased to understand more about your application, to see where we can do better, please do email us, many thanks. Response date: 7th November 2023

Amazing Custer service

Recently completed a remortgage with Newbury, everyone we dealt with from the mortgage adviser, the underwriter and completions team were super helpful and made the whole process painless. Reviewed on: 3rd November 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 3rd November 2023

Changing our Mortgage

Such a helpful service from the team to take us through the remortgage options. Getting the new deal in place was very easy and as usual the Newbury staff go above and beyond to help you. Oh, and the rates are competitive too. Reviewed on: 3rd November 2023

Reply from Newbury Building Society Hi - thank you for tkaing the time to leave us a review, we really do appreciate it. Response date: 3rd November 2023

Reliable and efficient

Newbury's mortgages are accessible and made getting on the housing ladder possible. They have been proactive in helping with renewing my mortgage and selecting a suitable product for the next term; Rose was a delight to deal with. Reviewed on: 1st November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rose, who will be so pleased to hear them. Response date: 3rd November 2023

Newbury Building Society Branch Review

Very polite lady who explained everything. Reviewed on: 31st October 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreicate it. Response date: 16th November 2023

Initial mortgage enquiry

Telephone interview was dealt with very professionally by adviser (Rose Hallet) and she explained everything very well, asked sensible questions and did not waste any time. Product recommendation and follow up email were also all very clear. Very impressed. Reviewed on: 27th October 2023

very thorough but lovely and extremely helpful

for a difficult shared ownership mortgage with extra to buy another party out they were very thorough but extremely helpful id recommend them to anyone that need a mortgage adapted to them. Reviewed on: 27th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th October 2023

New mortgage

Very smooth transaction. Newbury kept me informed all the way. Very happy with the level of service. Reviewed on: 20th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th October 2023

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