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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Pleasure to have Newbury BS

We have moved our mortgage to a newer product, the exercise was pain free and carried out with the minimum of fuss. Paperwork was clear and prompt making the experience clear and easy Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we appreciate it. Response date: 5th December 2023

So help full and well explained

we have just gone throw remogrataging and this is something I was stressed about after watching friends going through it with the current rates. Newbury was so helpful and explained and guided me through all my options and removed all the stress and worry about it Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to provide feedback, we do appreciate it and will share it with the people who helped you. Response date: 5th December 2023

First Class

First class..speedy,professional and reactive to constantly changing market conditions. Three lots of documentary changes in a month were resolved without a hitch. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, and your kind words, we do appreciate it very much. Response date: 5th December 2023

Understanding of the situation, helpful, proactive and efficient

Your Mortgage adviser Eve McDowell was exceptional. She listened, understood the requirement, explained the options and gave me time to make a decision on the right course of action for me. Once I had decided she put the paperwork into the system and the arrangements for a mortgage were made with the minimum of fuss. I have no hesitation in saying Ms McDowell is an excellent representative of your excellent organisation. It has been a pleasure doing business with her. Reviewed on: 1st December 2023

Reply from Newbury Building Society Thank you very much for taking the time to leave feedback and for your very kind words. Eve will be so pleased when she reads your comments - thank you. Response date: 5th December 2023

Newbury Building Society Branch Review

Friendly, patient, approachable staff. Reviewed on: 30th November 2023

Late to set up remortgage

Applied for remortgage in July to take effect from November when existing product ended. Despite signing all documentation in July and Newbury saying all had been completed, for some reason we were not transferred onto the new product and a bigger than expected payment came out of our current account. After a few phone calls this has been resolved but was very disappointed that things didn't run smoothly. Reviewed on: 26th November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 22nd January 2024

Absolutely Amazing

Got everything done so fast! Couldn’t be happier with how smoothly it was all done. Reviewed on: 20th November 2023

Reply from Newbury Building Society Hi Sophie - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th November 2023

Excellent service

The redemption of my mortgage was dealt with in a thoroughly professional way by a knowledgeable member of the team Reviewed on: 17th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th November 2023

Good efficient service

I am 73 years old and found the experience of applying for a new mortgage daunting after my current lender would not continue with offering a mortgage beyond the age of 74. Newbury was efficient and quick in getting the necessary work done to supply me with an acceptable offer. Reviewed on: 17th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really appreciate your feedback. Response date: 17th November 2023

Excellent assistance

Hannah Tame was excellent in her assistance to us regarding our overpayment on our mortgage. Our grateful thanks. Reviewed on: 17th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Hannah, who will be so pleased to hear them. Response date: 17th November 2023

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