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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1305 reviews)

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4.78

Based on 1,305 reviews, last reviewed 7th Aug 2025

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A very Positive Experience from a Returning Customer Helpful and Friendly communication. Professional service offering a good range of competitve products - As you would expect from a Building Society th... Read more Reviewed on: 7th August 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1305)

Friendly, efficient and effective

Everything went smoothly on our recent transaction - paying off the balance of original loan Reviewed on: 23rd June 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 23rd June 2023

Excellent Service So Far

We are new customers to the Newbury and have had excellent service so far. Everything has been explained thoroughly paperwork and transfers were done promptly. Reviewed on: 18th June 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 19th June 2023

1st Time Mortgage Shared Ownership

At 53, it is daunting to enter into your 1st mortgage. It has been a stress free process and have already recommended Newbury in a Shared Ownership group on social media. Thank you for making my dream come true x Reviewed on: 16th June 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback - we really do appreciate it. So pleased you that you now have your new home! Response date: 16th June 2023

32 years of support

32 years (and 3 houses) after taking out my first mortgage with Newbury Building Society, I paid it off. NBS were supportive every step of the way. Reviewed on: 16th June 2023

Reply from Newbury Building Society Thank you so much for taking time to leave feedback - we really do appreicate it and thank you for your many years of custom. Congratulations on now having paid off your mortgage! Response date: 16th June 2023

Great personal service

We received great personal service. Regular updates and no hold ups. Sent regular updates and emails we very print and polite. Reviewed on: 15th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 16th June 2023

Kept informed along the way

Straight forward kept us up to date at all times through the process Reviewed on: 12th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th June 2023

all went very smoothly

nothing to add - people were very kind and helpful Reviewed on: 10th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th June 2023

Excellent

From beginning to end NBS staff were extremely professional, efficient, friendly and couldn’t have done more to help us at a stressful time in our lives. In particular, Lauren Dearlove’s patient assistance and expertise helped us complete our goal with compassionate ease, for which we are very grateful! Reviewed on: 9th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Lauren, who will be so pleased to hear them. Response date: 12th June 2023

New Mortgage

The process was all done electronically and able to accommodate our exchange date. Relatively quick responses to emails. There was a little issue with asking us for a declaration which we had already signed and returned, but this was rectified quickly to avoid duplication and delay in our exchange. Good rates in the current financial climate. Reviewed on: 9th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th June 2023

Try Newbury Building Society

A Helpful and resourceful Financial Advisor contacted Newbury for me. All processes were followed quickly and efficiently by Newbury. Completion was in weeks rather than months. Paperwork / requirements could be explained better through personal contact rather than trolling through all the nitty grity and extensive paperwork rather than having to request explantion. Was surprised I had to follow-up whether completion had taken place as expected. I had to ring in and received verbal confirmation. I have yet to receive something in writing. Reviewed on: 4th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with the relevant teams so that we can look into our processes. Thank you again. Response date: 5th June 2023

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