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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1307 reviews)

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4.78

Based on 1,307 reviews, last reviewed 13th Aug 2025

28% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Best Rate for my Client & Excellent Service.. Newbury had the best rate i was looking for for my clients needs. I understood from my first contact that my client, was outside of Newbury's standard... Read more Reviewed on: 13th August 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1307)

New Mortgage

The process was all done electronically and able to accommodate our exchange date. Relatively quick responses to emails. There was a little issue with asking us for a declaration which we had already signed and returned, but this was rectified quickly to avoid duplication and delay in our exchange. Good rates in the current financial climate. Reviewed on: 9th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th June 2023

Try Newbury Building Society

A Helpful and resourceful Financial Advisor contacted Newbury for me. All processes were followed quickly and efficiently by Newbury. Completion was in weeks rather than months. Paperwork / requirements could be explained better through personal contact rather than trolling through all the nitty grity and extensive paperwork rather than having to request explantion. Was surprised I had to follow-up whether completion had taken place as expected. I had to ring in and received verbal confirmation. I have yet to receive something in writing. Reviewed on: 4th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with the relevant teams so that we can look into our processes. Thank you again. Response date: 5th June 2023

Generally a very easy process

Good communication and all transferred smoothly. The only thing that could be better was the form for witnessing signatures - not clear where each person was to sign and not enough room to write all the required info e.g address etc. Perhaps clear boxes for each person and bigger boxes to fit it all in. Reviewed on: 2nd June 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we will share your comments with the relevant person to review the forms - thank you for taking time to tell us, we appreicate it. Response date: 2nd June 2023

Great Service so far

Remortgage with Newbury was completed without issues and they were helpful all the way Reviewed on: 2nd June 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we do appreciate it. Response date: 2nd June 2023

Good interest rate deal, prompt service, friendly helpful staff.

The team at Newbury were very helpful and friendly. My purchase became quite complicated in the last few days with a possibility it would fall through or delay. Newbury were flexible and were able to make funds available at short notice even though the request had been recently cancelled. Couldn't have asked for more. A nice little touch was a parcel through the post on the day after my move with a mini hamper of tea, coffee and biscuits. Thank you Newbury! Reviewed on: 31st May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st May 2023

Excellent mortgage terms and service

We were introduced to the Newbury Building Society through our mortgage broker and found the mortgage offer and process through to completion very professional and speedy. Thank you so much for all of your help. And thank you also for the very kind surprise presentation box of goodies which arrived after completion. Reviewed on: 24th May 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Happy new home! Response date: 25th May 2023

Remortgage

Newbury were very helpful throughout the process and answered any queries quickly and efficiently Reviewed on: 23rd May 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words, we appreciate it. Response date: 24th May 2023

Seamless experience

I have been with the Newbury for over 20 years and they never disappoint Reviewed on: 21st May 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words, we appreicate it. Response date: 22nd May 2023

Excellent customer service

Whilst there were administrative difficulties in completing our mortgage, these did not relate to the customer service we received from the individuals we were dealing with. Throughout the remortgaging process, we were impressed with the knowledge, can-do, attitude, and efficiency of Jill Bennett, who was our lead point of contact. Many thanks, Jill. Reviewed on: 19th May 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. We will sure to share your comments with Jill, who will be pleased to hear them. Response date: 19th May 2023

Great service

Only problem was getting a solicitor on your panel Reviewed on: 15th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We would like to be able to learn more about your feedback so that we can identify how we can do better, please email us at [email protected]. Thank you. Response date: 17th May 2023

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