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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1383 reviews)

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4.81

Based on 1,383 reviews, last reviewed 6th May 2026

4% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Great customer service from human beings - both on t... Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

Verified source

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1383)

Polite but a little slow

Whilst I was delighted that I was able to obtain a mortgage, I felt let down by the timescales, especially as you told my broker my paperwork would arrive the day after her query, only to find you had 2 customers with the same name. Mine arrived the day I left to go on holiday, delaying it by 2 weeks. Once complete I had very polite after sales service. Reviewed on: 25th September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Response date: 26th September 2023

Mortgage

Amazing service very straightforward process took all the stress out of buying a new home. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Congratulations on your new home! Response date: 22nd September 2023

Excellent service

Mortgage sorted through a broker family friend, Very pleased with Mortgage offered, good communication.and most importantly great product. Also, the moving in welcome pack of Coffee,Tea and biscuits is a nice touch Reviewed on: 19th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We hope you enjoy your welcome pack! Response date: 19th September 2023

Fantastic Service

I applied for an advance on my mortgage and was dealt with by Angela Bradhsaw. I can honestly say from start to finish she was wonderful. Friendly and extremely patient with me when explaining the different mortgage products. Once I had made my decision, she was quick and efficient in getting all the relevant paperwork to me. Any queries I emailed to her were responded to quickly. Newbury worked within their quoted turnaround times and the whole process went smoothly. Can't fault them. Thaks again Angela :) Reviewed on: 15th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 15th September 2023

Mortgage Account Number 4214676580

We would strongly recommend Newbury Building Society to any one looking for a mortgage. Newbury Building Society provided a great service to us. kept us abreast of interest rate rises na generally communicated very well. Their staff are friendly, professional and knowledgeable. We would like to thank NBS for the unexpected gift of a hamper, which they sent us when our mortgage was redeemed! It was very kind and thoughtful. Thank you Newbury Building Society!! Kind Regards Lisa Flynn and Dave Tonkin Reviewed on: 11th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th September 2023

Fantastic service

Felt that whenever I contacted Newbury the person was knowledgeable and very helpful Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 8th September 2023

Simple and efficient to deal with (and very keen rates)

I recently switched mortgage products following expiry of an existing deal and the process was really quick and easy - the one criticism of Newbury is that there is no way of viewing your outstanding mortgage balance on-line (which is essential in effectively managing your debts) meaning you need to write, call or visit every time you need an update. Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback. We will be sure to share your comments with the relevant teams. Thank you. Response date: 8th September 2023

Remortgage

Overall a good experience, although when trying to get through to the right person to speak t, the first couple of people seemed confused as to what I wanted which seemed odd as all o wanted to do was discuss my remortgage. Otherwise, all good. Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 8th September 2023

Remortgage

Excellent service and helpful employees. Reviewed on: 1st September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 4th September 2023

Renewal of our mortgage products.

Our mortgage is split into 3 parts and a review of the entire mortgage was due . Unfortunately there has been a catalog of errors. The initial letter saying a review was incorrect. The letter received after the review was incorrect and had to be redone. We had decided to take a fixed rate on 2 parts of our mortgage and leave one part on its existing product. We received a letter saying that these two mortgage parts would be switched wef 28th July 2023. Subsequently we received a letter saying that our payments were increasing, after 28th July. I contacted the Newbury to be told that they could not trace having sent the letter confirming that my new fixed rate would start on 28th July. This was a mess. The Newbury have since found the letter of confirmation of my new fixed rate but say it was sent in error as they had not received our written acceptance of the new fixed rate product! Reviewed on: 1st September 2023

Reply from Newbury Building Society Thank you for letting us know about your experience, and understand your frustrations. We will ask our Sales Manager to look into this for you and contact you. Response date: 4th September 2023

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Newbury Building Society: Mortgages reviews

4% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1383)

Polite but a little slow

Mortgage

Excellent service

Fantastic Service

Mortgage Account Number 4214676580

Fantastic service

Simple and efficient to deal with (and very keen rates)

Remortgage

Remortgage

Renewal of our mortgage products.

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

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