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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

9% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Friendly and efficient

I had an appointment to open an account as someone new to the Newbury Building Society. The meeting was an enjoyable experience - friendly and efficiently handled. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, and your kind words, we appreciate it. Response date: 27th February 2023

Good lenders to deal with on the whole

Setting up the mortgage was easy and over the 3 years the service was excellent. It was only when I wanted to pay off the interest-free loan that things got complicated. Each query involved two phone calls to get through to the "mortgage team" even though they were information only. It was difficult to get a date pinned down and when I offered to pay a few days early I was still threatened with a heavy early repayment fee. No one was particularly helpful or proactive and it was two months before I got an acknowledgement that the loan had been paid off. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. We are sorry to hear about your experience with your repayment - this is not what we would expect and we will review what happened and be in touch. Response date: 24th February 2023

Great service

Great service provided. We were given the options of an in branch or video call to sort our mortgage with the NBS. Knowledgeable staff who were able to offer us the mortgage we needed. With speedy efficient service Reviewed on: 18th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words Jacqueline - we appreciate it. Response date: 20th February 2023

New build mortgage

Great experience and helpful speedy responses Reviewed on: 15th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 16th February 2023

Enquiry for later life mortgage

The agent led us through the process clearly and advised a product that precisely meets our needs. She left us knowing that one part of the house-moving process could be safely parked until the other elements came together. Reviewed on: 14th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 14th February 2023

New mortgage product

I had an appointment with Eve over the phone who gave me clear advice that fitted my current personal circumstances. She was extremely friendly and helpful. Reviewed on: 14th February 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback Chloe- we appreciate it and will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 14th February 2023

Congratulations

My husband and I would like to thank the member of staff who dealt with all our questions. She was friendly, polite and extremely patient with two elderly customers. Her valuable advice was much appreciated and we will not hesitate in recommending your branch. Reviewed on: 10th February 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and for your kind words - we will share your comments with the branch team, who will be so pleased to hear them. Response date: 10th February 2023

Helpful and efficient always

Being able to speak to competent staff quickly without any delays to have a conversation about a mortgage was excellent. I can highly recommend this Building Society. Reviewed on: 10th February 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback, we appreciate it. Response date: 10th February 2023

Friendly Mortgage Control

Newbury Building Society have always been really friendly and helpful with our mortgage. Always happy to help with queries, updates and to help save money. Reviewed on: 10th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 10th February 2023

Excellent service

Current mortgage deal coming to an end and went to a branch to discuss options and given helpful advice and suggestions on the options that could be taken. Then when we selected an option the process was pretty straight forward and efficiently sorted out. Reviewed on: 9th February 2023

Reply from Newbury Building Society Hi Paul - thank you for taking the time to leave us a review, we really do appreciate it! Response date: 10th February 2023

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