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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1383 reviews)

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4.81

Based on 1,383 reviews, last reviewed 6th May 2026

4% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Great customer service from human beings - both on t... Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

Verified source

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1383)

Efficient and good communications

The experience with NBS is always efficient and their communication through the process is excellent. Reviewed on: 1st September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 1st September 2023

Overall, good mortgage product and customer service

Welcome to see that the Bank of England rate increases were not passed fully on to clients. Redemption of mortgage went through smoothly although the initial response to our Solicitor took a while and had to be chased. Overall, pleased with the service. Reviewed on: 30th August 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 1st September 2023

Professional.

Clear instructions, able to speak to a real person. Polite and professional. Reviewed on: 28th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 29th August 2023

Excellent Service

My mortgage advisor was Eve McDowell & I couldn’t have asked for more. Always responded promptly via email, really friendly, professional & helpful. The remortgage process was very smooth & I couldn’t have asked for more. Reviewed on: 26th August 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and for your kind words, we appreciate it and will be sure to share your comments with Eve, who will be so pleased to read them. Response date: 29th August 2023

Very prompt and thorough service

All staff we had contact with were polite and informative. Easy to approach with any questions and queries. Overall, fantastic service. Thank you. Reviewed on: 25th August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, and kind words. We do appreciate it. Response date: 25th August 2023

Excellent Customer Service

Made a telephone enquiry re: repayment of my mortgage. Was provided with clear information as to the outstanding balance, how to make payment and what the follow-up actions would be, with all information confirmed in writing. The experience could not be faulted Reviewed on: 18th August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 18th August 2023

Efficient and smooth experience

As a first time buyer I had a lot of anxiety about this process but Newbury were really quick and efficient at responding and communicating which I really appreciated Reviewed on: 18th August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback- we appreciate it. And congratulations on your first home! Response date: 18th August 2023

Product Transfer

I did speak to my bank, as well as Newbury (who I already had a mortgage with) and they couldn't get close to Newbury's options. I spoke with my mortgage advisor Rose Hallett, who was very helpful and reassuring and finally decided to do a product transfer for a new discounted variable rate. I would definitely recommend Newbury Building Society if you need a mortgage. Reviewed on: 18th August 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and for your kind words and recommendation. We do appreciate it and will share your comments with Rose, who will be so pleased to hear them. Response date: 18th August 2023

Top quality service

I have been a customer for nearly 20 years and my husband for much longer than that. My husband passed away recently and I felt that all of my queries were handled with much sensitivity and care and with my best interests at heart. My children are still customers and I will continue to use the Newbury Building Society for savings in the future. Reviewed on: 16th August 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us such lovely feedback, we really do appreciate it. Response date: 16th August 2023

Highly professional and friendly loan set-up

In order to purchase a new build property, we had to access bridging finance. We had never done this before and a contact recommended the Newbury Building Society. The support we received from Eve McDowell at NBS helped us through the process and resulted in the loan we needed. Eve's was always helpful and very quick to respond. All in all, exemplary customer service, which deserves to be recognised. Thank you, Eve! Reviewed on: 16th August 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 16th August 2023

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