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Newbury Building Society: Mortgages reviews

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4.78
Based on 1,308 reviews, last reviewed 13th Aug 2025
5% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
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2%
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1%
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1%

Latest highest rating:

5

Our dealings with the Society have been excellent. Our dealings with the Society have been excellent. We have just had a mortgage review with Angela Bradshaw. She was extremely professional and clear... Read more Reviewed on: 13th August 2025
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Alan B

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025
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Julie s
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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1309)

Re-mortgage

5
No fuss. Had better contact/communication with the Newbury BS than I did with the Mortgage Broker. Reviewed on: 28th April 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th April 2023
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Newbury Building Society

Product Transfer Buy to let Mortgage

5
Easily moved over to a new term policy Reviewed on: 28th April 2023
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Verified Member
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 28th April 2023
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Newbury Building Society

Happy Customer

5
We've been really happy with the mortgage product and service we've received from Newbury Building Society over the years. It's really easy to speak to real people and get the information needed first time of asking. I can't think of a single issue we've had over the term of our mortgage and our customer experience has been fantastic. Reviewed on: 23rd April 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023
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Newbury Building Society

Great products, wonderful staff

5
I only needed a small mortgage and for a short period of time, nonetheless, I was treated as a special and treasured customer. The offers were very competitive and locally the Newbury Building Society has a very solid reputation. My mortgage broker was clear they are an honest and reputable company to do business with. I was thrilled with the personal customer service, I was not just a number. The staff were thoughtful, friendly, personable and efficient. Reviewed on: 22nd April 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023
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Newbury Building Society

Remortgage

5
Great service from the underwriting team to process our application quickly and efficiently. Reviewed on: 21st April 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023
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Newbury Building Society

Re-Mortgage to Newbury from Lloyds Bank

5
At the end of my mortgage term with Lloyds, they refused to extend the term to 2027. This left me with a choice between clearing the outstanding loan, taking every bit of cash and leaving nothing in reserve, re-mortgaging or selling another property or finding a new lender. My broker thankfully found Newbury and I now have a product that is superior to Lloyds in every way. Reviewed on: 21st April 2023
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Verified Member
Reply from Newbury Building Society Hi - we really appreciate the time taken to leave us a review, thank you. Response date: 24th April 2023
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Newbury Building Society

Very Helpful

5
When the cost of repairs and renovations exceeded our estimates, Newbury were there to help. Reviewed on: 21st April 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023
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Newbury Building Society

Friendly, efficient and available

5
A very pleasant and straightforward process Reviewed on: 21st April 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st April 2023
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Newbury Building Society

Angela Bradshaw was excellent

5
Superb customer service throughout the whole process Reviewed on: 14th April 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 14th April 2023
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Newbury Building Society

Excellent service

5
From the first telephone appointment we were really well informed about our options Very pleased with the whole process Angela was so helpful Reviewed on: 14th April 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 14th April 2023
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Newbury Building Society

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