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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Uncomfortable

I am redeeming my mortgage and rang NBS a few months back to find out the exact amount owed. I was told I would be contacted nearer the time, which was fine. To get a call out of the blue and asking really personal questions was very uncomfortable and slightly strange. My first reaction, and apologies to Neisha who was lovely and completely professional and friendly but the first question she asked was my date of birth and name when she had rung me? I understand data protection but that was before anything else. I nearly hung up thinking it was a scam, but then she asked where my funds were coming from. I'm n o money launderer but its none of your business! Frankly I could have said anything... Wouldn't it be better to email/write and schedule a call or zoon call especially from someone with a foreign accent. It's not fair on your staff as I must have been very offhand with her. I was thinking scam before anything else and wasn't thinking straight - apologies if I was rude to her. Reviewed on: 14th November 2023

Reply from Newbury Building Society Hi Kate - thank you for taking the time to leave feedback. We apologise for the experience you have had, we will be looking into this and will be in touch. Response date: 15th November 2023

Mortgage for expats

Positive experience throughout the whole process. The team were prompt to reply to queries and clearly outlined the supporting documentation required so there weren’t delays. Reviewed on: 11th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th November 2023

Extremely helpful

I have a interest only mortgage for which the payments had more than doubled in a year. I had received several messages suggesting I contact the Building Society and eventually did. I was offered, in my opinion, a much better product. I did research and found this product was recommended by a leading comparison website. This has reduced my payments significantly - just wish I had contacted Newbury earlier. Everything was explained well. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Thank you again. Response date: 13th November 2023

New mortgage

All very straightforward with good and timely communication. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 13th November 2023

An excellent mortgage service taking account of individual needs

A great service - we were looking for a new mortgage and Newbury had the right product, the right engagement and positive support from the team. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 13th November 2023

Excellent, trustworthy service

Excellent communication, easy to contact, clear and helpful information given at all times. Appropriate, good value product offered. One of a very few institutions I really feel I can trust. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th November 2023

Great deal,poor attitude

I’m very happy with the deal I received however it wasn’t put through when I was told and was then insinuated that I was a lier when I said I had sent the signed offer over already, continued to say they hadn’t received it even with prof they had! Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback. We're sorry to hear your experience. So that we can look into this, please can you email us at [email protected]. Thank you. Response date: 16th November 2023

Couldn't have been more helpful

We were helped by Helen King to set up various new accounts. Helen talked me through the many ISA and account options which made the decision of which to choose easier for me. She explained things simply and didn't mind going over things more than once. Excellent customer service. Reviewed on: 6th November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it and will be sure to share your comments with Helen, who will be so pleased to read them. Response date: 7th November 2023

Quick and easy

Polite and helpful staff made it possible for a smooth and quick response. Reviewed on: 6th November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th November 2023

Mortgage application process much harder than other lenders

Application process very drawn out. Reviewed on: 3rd November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and would be really pleased to understand more about your application, to see where we can do better, please do email us, many thanks. Response date: 7th November 2023

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