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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

23% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Great company

We had a lot of trouble with another lender getting our shared ownership and all went wrong and lost our mortgage offer, when we thought all was lost Newbury gave us an offer and had everything sorted for us very fast with very little hassle. They have had amazing customer support, which most other lenders don’t and just general made it very stress free for us. Once we moved in we even had a welcome box which was a nice touch from them. Couldn’t recommend any more Reviewed on: 9th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words. We do appreicate it. Response date: 10th March 2023

Looked after with great service and deals

I've had my mortgage with Newbury B S for years, and they've always offered good deals and helped me with queries. Just reviewed my mortgage again, and it was nice and easy Reviewed on: 9th March 2023

Reply from Newbury Building Society Thank you so much for taking time to leave feedback and your continued custom, we do appreciate it. Response date: 10th March 2023

Remortgaging

I received communication to let me know that present mortgage deal would end in April 2023. I was advised to get in contact to select a new deal. This was followed up with a reminder. I arranged a telephone interview that took place exactly on time, everything was explained and all my questions answered. I was offered a 3yr or 5yr deal. It was all very simple, professional and reassuring. Reviewed on: 8th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 9th March 2023

First time buyer

Good communication & very happy with the service I received Reviewed on: 6th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 6th March 2023

Great product and customer service

Newbury always very helpful on any query. Mortgage offer was simple and very easy to complete Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 6th March 2023

Excellent speedy service

We managed to obtain a small mortgage through a broker, who had had very positive experiences with Newbury, particularly for the older customer! The whole process was uncomplicated and expedited without any problem. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 6th March 2023

Newbury Building Society Branch Review

Provided great service with my mortgage, always friendly service. Reviewed on: 28th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 6th March 2023

Friendly and efficient

I had an appointment to open an account as someone new to the Newbury Building Society. The meeting was an enjoyable experience - friendly and efficiently handled. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, and your kind words, we appreciate it. Response date: 27th February 2023

Good lenders to deal with on the whole

Setting up the mortgage was easy and over the 3 years the service was excellent. It was only when I wanted to pay off the interest-free loan that things got complicated. Each query involved two phone calls to get through to the "mortgage team" even though they were information only. It was difficult to get a date pinned down and when I offered to pay a few days early I was still threatened with a heavy early repayment fee. No one was particularly helpful or proactive and it was two months before I got an acknowledgement that the loan had been paid off. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. We are sorry to hear about your experience with your repayment - this is not what we would expect and we will review what happened and be in touch. Response date: 24th February 2023

Great service

Great service provided. We were given the options of an in branch or video call to sort our mortgage with the NBS. Knowledgeable staff who were able to offer us the mortgage we needed. With speedy efficient service Reviewed on: 18th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words Jacqueline - we appreciate it. Response date: 20th February 2023

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Newbury Building Society: Mortgages reviews

23% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1294)

Great company

Looked after with great service and deals

Remortgaging

First time buyer

Great product and customer service

Excellent speedy service

Newbury Building Society Branch Review

Friendly and efficient

Good lenders to deal with on the whole

Great service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

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