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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1383 reviews)

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4.81

Based on 1,383 reviews, last reviewed 6th May 2026

4% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Great customer service from human beings - both on t... Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

Verified source

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1383)

Mortgage Help

Really great communication. Made the whole experience easy and stress free. August 2023 Thanks so much to the team. Reviewed on: 14th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 15th August 2023

Friendly, efficient service

The teams in Newbury and Wokingham handled the completing of our mortgage very efficiently and handled my questions professionally Reviewed on: 10th August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 11th August 2023

Great experience getting a mortgage through Newbury

Myself and my partner are first time buyers, and getting a mortgage with Newbury Building Society with the help of our Mortgage advisor has been a great experience and even when coming across minor bumps in the road they were very accommodating. Would highly recommend. Thank you. Reviewed on: 7th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 8th August 2023

Opening new savings account

I liked the sound of the new Existing Members account but didn’t realise initially that I had to open it by logging into My Accounts It would be good if this was made clear Reviewed on: 5th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. There are options to opening accounts which are listed on the account details - we will review to see if we can make this clearer - thank you. Response date: 7th August 2023

Very well managed with Megan Kimble and communication 100%.

We went with Newbury because the staff were very friendly and polite Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will be sure to share your comments with Megan, who will be so pleased to hear them. Response date: 7th August 2023

New deal in tricky times

Needed to remortgage and Bewbury offered a competitive deal. A seamless transfer ...no problems at all. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we appreciate it. Response date: 7th August 2023

Top rate Customer experience

So far, Every interaction either by email or telephone has been brilliant with helpful staff who take responsibility for the call and the task. Polite and personable. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we appreciate it. Response date: 7th August 2023

Customer confidence in an ever changing financial landscape.

Clear, helpful communication from start to finish has made it easy to switch to a Newbury BS mortgage product. Feel confident in the Society’s overview of changing interest rates set against looking after customers. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we do appreciate it. Response date: 4th August 2023

Excellent help and support

The underwriters team (Sezanne) brilliant at answering queries and helping me every step of the way. Managed to complete on my date by pulling out all the stops. Very grateful Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. We will be sure to share your comments with Sezanne, who will be so pleased to hear them. Response date: 4th August 2023

Easy to deal with

After being left in the lurch several times by the useless broker (Mojo mortgages) I started to call Newbury directly. Best thing I ever did as they were so helpful and ensured the last few items were completed. It all went through well. They even held back some of the Bank of England rises recently. Fabulous Reviewed on: 2nd August 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and for your kind words - we will share them with our colleagues in underwriting, who will be so pleased to read them. Response date: 3rd August 2023

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