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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Newbury Building Society Branch Review

We have been mortgage customers for many years, never failed to exceed all expectations. Reviewed on: 31st January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th February 2023

Newbury Building Society Branch Review

Very helpful staff. I was very anxious about paying for a house, staff made it a lot less stressful. Reviewed on: 31st January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback! Response date: 8th February 2023

Too slow

Too slow and inflexible. Significant delays after paperwork requests and quite intrusive questions during the underwriting process. Reviewed on: 23rd January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry to hear that the process in this instance was not as expected - we will review the circumstances to review what could be improved on. Response date: 24th January 2023

Informative, timely, and very professional.

Felt it was a very professional service, and their communications were very timely, and we felt assured that our remortgage with them would happen at the appropriate timescales. Reviewed on: 21st January 2023

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it. Response date: 23rd January 2023

Mortgage review

I have been with Newbury BS since 1991 and they have always looked after me when it comes to mortgages. I've seen Kate for the last few time & she is always professional and knowledgeable. I really like the personal touch and would recommend Newbury BS. Reviewed on: 21st January 2023

Reply from Newbury Building Society Hi Debbie, thank you so much for your kind words and taking time to leave feedback - we do appreciate it and will be sure to share your comments with Kate, who will be so pleased to hear them. Response date: 23rd January 2023

Highly professional advisor

We had an existing mortgage that had just ended its term. Kate was super helpful and steered us perfectly into our next term. Highly professional and understood our needs fully. If she could be considered for a bonus that would make my day. Reviewed on: 20th January 2023

Reply from Newbury Building Society Thank you so much for your kind words and taking time to leave feedback - we do appreciate it and will be sure to share your comments with Kate who will be so pleased to hear them Response date: 23rd January 2023

Transfer and extension of mortgage

I have always had excellent and efficient service from all the team Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th January 2023

Accessible and friendly

It was always easy to contact someone when I had a query. The staff were friendly and helpful. Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th January 2023

Thoroughly recommend the Newbury

Since taking out the mortgage up to its repayment the Newbury have provided excellent service and I would not have left had the product I was looking for been available. Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th January 2023

Customer focused, flexible and caring

From the start, the process has been smooth and simple. When I enquired about a change to a product coming up to the end of its time, NBS couldn't have been more helpful and flexible considering my needs and circumstances. Justine from the Wokingham branch went above and beyond to support me and make sure I was on the best deal possible. I felt fully cared for throughout the process and was never left to feel like I was just another customer. It was a personal transaction throughout. I can't recommend NBS enough. Reviewed on: 17th January 2023

Reply from Newbury Building Society Hi- thank you very much for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Justine, who will be so pleased to hear them. Response date: 17th January 2023

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Newbury Building Society: Mortgages reviews

14% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1267)

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Too slow

Informative, timely, and very professional.

Mortgage review

Highly professional advisor

Transfer and extension of mortgage

Accessible and friendly

Thoroughly recommend the Newbury

Customer focused, flexible and caring

Do you have a different Newbury Building Society product?

There's still more to see!

Join Smart Money People

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