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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

23% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

New build mortgage

Great experience and helpful speedy responses Reviewed on: 15th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 16th February 2023

Enquiry for later life mortgage

The agent led us through the process clearly and advised a product that precisely meets our needs. She left us knowing that one part of the house-moving process could be safely parked until the other elements came together. Reviewed on: 14th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 14th February 2023

New mortgage product

I had an appointment with Eve over the phone who gave me clear advice that fitted my current personal circumstances. She was extremely friendly and helpful. Reviewed on: 14th February 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback Chloe- we appreciate it and will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 14th February 2023

Congratulations

My husband and I would like to thank the member of staff who dealt with all our questions. She was friendly, polite and extremely patient with two elderly customers. Her valuable advice was much appreciated and we will not hesitate in recommending your branch. Reviewed on: 10th February 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and for your kind words - we will share your comments with the branch team, who will be so pleased to hear them. Response date: 10th February 2023

Helpful and efficient always

Being able to speak to competent staff quickly without any delays to have a conversation about a mortgage was excellent. I can highly recommend this Building Society. Reviewed on: 10th February 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback, we appreciate it. Response date: 10th February 2023

Friendly Mortgage Control

Newbury Building Society have always been really friendly and helpful with our mortgage. Always happy to help with queries, updates and to help save money. Reviewed on: 10th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 10th February 2023

Excellent service

Current mortgage deal coming to an end and went to a branch to discuss options and given helpful advice and suggestions on the options that could be taken. Then when we selected an option the process was pretty straight forward and efficiently sorted out. Reviewed on: 9th February 2023

Reply from Newbury Building Society Hi Paul - thank you for taking the time to leave us a review, we really do appreciate it! Response date: 10th February 2023

Extremely efficient, helpful and understanding throughout the process.

Has always been available to respond to questions and problems and invariably come up with a helpful solution for us. Reviewed on: 9th February 2023

Reply from Newbury Building Society Hi Philip, thank you for taking the time to leave us a review, we appreciate it! Response date: 10th February 2023

Overwhelmingly positive feedback

The feedback is powerful demonstrating that Newbury is a truly customer centric organisation- meeting the needs of customers Reviewed on: 9th February 2023

Reply from Newbury Building Society Hi Debbie, thank you for taking the time to leave us a review, we really do appreciate it! Response date: 10th February 2023

Fantastic prompt customer service

Just remortgaged with Newbury and they have been fantastic to deal with. Quick responses and great rates. Reviewed on: 8th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. Response date: 9th February 2023

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