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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Absolutely terrible and unclear from start to finish

Words can't describe how vague and convoluted Newbury were from start to finish. I was compelled to use them for my purchase or I would never have used them. Work with them on peril of losing your sanity. Reviewed on: 8th October 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - and sorry to read that you have had a frustrating experience - we'd really like to understand what happened in this instance as it is not what we expect. Please do contact us at marketing @newbury.co.uk so that we can explore this with our Underwriting Manager. Many thanks Response date: 9th October 2023

Perfect

Both remortgage and home improvement loans went through smoothly. Reviewed on: 6th October 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words, we appreciate it. Response date: 9th October 2023

Mortgage renewal

When approaching the mortgage renewal time, Newbury Building Society eased any stresses I had with the process and gave me a few options to best suit my financial situation. This was done in a professional way over the phone and followed up with and email with documentation. They offered time to consider the offer without adding any pressure to my decision. I found the service to be fair and efficient whilst delivering excellent customer service. Reviewed on: 6th October 2023

Reply from Newbury Building Society Hi - thank you for your kind works, we really do appreciate your feedback. Response date: 6th October 2023

Newbury Building Society Branch Review

Have been a member for over 60 years, says it all. Reviewed on: 29th September 2023

Reply from Newbury Building Society Thank you - for your feedback and for your loyalty to us! Response date: 18th November 2023

Newbury Building Society Branch Review

Face-to-face is so much softer and a better experience. Reviewed on: 29th September 2023

Exemplary Support & Service

This relates to an ex-pat Buy to Let Mortgage application and I wanted to extend a 'thank you' to Kate Rockall – CeMap, Mortgage Adviser (Katherine), who has gone out of our way to assist us in deciding whether and how to move forward with our application. She has been entirely helpful. Reviewed on: 28th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Kate, who will be so pleased to hear them. Response date: 28th September 2023

Polite but a little slow

I felt it took a little too long especially as you told my broker my paperwork would arrive the day after she chased it, only to find you had two customers with the same name! My paperwork arrived the day I left for a holiday delaying it by 2 weeks. Reviewed on: 25th September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it. We are sorry that there was this delay and we have passed your comments to the team to understand how we can improve. Response date: 26th September 2023

Polite but a little slow

Whilst I was delighted that I was able to obtain a mortgage, I felt let down by the timescales, especially as you told my broker my paperwork would arrive the day after her query, only to find you had 2 customers with the same name. Mine arrived the day I left to go on holiday, delaying it by 2 weeks. Once complete I had very polite after sales service. Reviewed on: 25th September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Response date: 26th September 2023

Mortgage

Amazing service very straightforward process took all the stress out of buying a new home. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Congratulations on your new home! Response date: 22nd September 2023

Excellent service

Mortgage sorted through a broker family friend, Very pleased with Mortgage offered, good communication.and most importantly great product. Also, the moving in welcome pack of Coffee,Tea and biscuits is a nice touch Reviewed on: 19th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We hope you enjoy your welcome pack! Response date: 19th September 2023

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Newbury Building Society: Mortgages reviews

8% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1420)

Absolutely terrible and unclear from start to finish

Perfect

Mortgage renewal

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Exemplary Support & Service

Polite but a little slow

Polite but a little slow

Mortgage

Excellent service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

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