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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Eve McDowell - CeMAP - Quick and super efficient meeting

Excellent, personal service from the mortgage adviser Short and sharp meeting where all details were given and all questions were answered Very satisfied Reviewed on: 17th January 2023

Reply from Newbury Building Society Hi Ladan, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 17th January 2023

Re Mortgage

As always Katherine has looked after me and I cannot fault her at all. I always get full advice and feel the product I get has suited my requirements each time . As a Ltd co I am more than happy to take another 3 year term with NBS and Katherine. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you Nick for taking time to leave feedback. We will be sure to share your comments with Kate, who will be pleased to hear them. We do appreciate it. Response date: 16th January 2023

Amazing - from start to completion

From the initial consultation through to completion, the staff at the Newbury Building society have been simply amazing. All of my questions and queries were quickly answered in plain and simple English and when the completion date was missed due to issues outside of my control, the Newbury quickly acted to extend my offer, allowing me to keep my existing deal. I really can't recommend The Newbury Building Society enough. Reviewed on: 13th January 2023

Reply from Newbury Building Society Hi Shaun, thank you very much for taking the time to leave us your feedback, we really do appreciate it. Response date: 13th January 2023

Years of help

During 50 years we had mortgages, repaid mortgages, took out new mortgages to help our children buy their first houses and more recently interest only loan to help in difficult times. At all times the Newbury has been there, with a solution and a smile. Today was no different. I am now alone and again today I received exceptionally quick, kind reassurance from staff at the Alton Branch. Thank you Reviewed on: 11th January 2023

Reply from Newbury Building Society Hi Ann - thank you very much for taking the time to leave us such lovely feedback, we are so glad we were able to help over the years. We will be sure to share your comments with the Alton branch, who will be so pleased to hear them. Thank you again! Response date: 12th January 2023

Quick, simple process with great staff!

I needed to review my mortgage and needed it done asap as I was due an operation. The advisor was so helpful and knowledgeable. Everything was fine and dusted which was a tick off my list of to do things! Reviewed on: 10th January 2023

Reply from Newbury Building Society Hi Nicola - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 11th January 2023

Reliable and honest

We met with a mortgage advisor, Lauren, who was informative and answered all of our questions. The application process was straight forward and all communication was professional and deadlines met. I would highly recommend NBS to any friends and family. Reviewed on: 10th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Lauren. Thank you and welcome to the Newbury! Response date: 10th January 2023

Mortgage free

I have enormous gratitude for Newbury Building Society. They supported me with a mortgage at a very difficult time. I found them to be friendly and approachable and was given a personal service. I was able to pay my mortgage early thanks to the flexible nature of the product provided. Reviewed on: 7th January 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us your feedback, we really do appreciate it. Response date: 9th January 2023

It is very nice to deal with somebody face to face and not be shunted to a web site.

I opened an investment account and was dealt with in a friendly and efficient manner. Reviewed on: 6th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 6th January 2023

Extremely helpful, prompt and willing.

Newbury helped us with a self build mortgage when most others did not. They have been brilliant throughout, reasonable with their fees, helpful and prompt when we need to draw down our stage funds. We highly recommend them. Reviewed on: 3rd January 2023

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to provide feedback - we appreciate it. Response date: 4th January 2023

Lump sum payment to mortgage

Due to inheritance we were able to make a lump sum payment to our mortgage. The advice we received from Clare Taylor was thorough and very informative. Paperwork etc was sorted out very quickly, considering it was the Christmas season and we were able to make the payment promptly. I have had mortgages with the Newbury Building Society since 1992 and have always found them to be extremely professional, friendly, and always happy to help. Reviewed on: 3rd January 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a kind review, we really do appreciate it. We will be sure to share your comments with Clare, who will be so pleased to hear them. Response date: 4th January 2023

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