Write a review

Newsletter

Go to business site

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (1401 reviews)

View other Newbury Building Society products

4.86

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

Visit provider site Read all reviews Write a review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1401)

Great experience getting a mortgage through Newbury

Myself and my partner are first time buyers, and getting a mortgage with Newbury Building Society with the help of our Mortgage advisor has been a great experience and even when coming across minor bumps in the road they were very accommodating. Would highly recommend. Thank you. Reviewed on: 7th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 8th August 2023

Opening new savings account

I liked the sound of the new Existing Members account but didn’t realise initially that I had to open it by logging into My Accounts It would be good if this was made clear Reviewed on: 5th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. There are options to opening accounts which are listed on the account details - we will review to see if we can make this clearer - thank you. Response date: 7th August 2023

Very well managed with Megan Kimble and communication 100%.

We went with Newbury because the staff were very friendly and polite Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will be sure to share your comments with Megan, who will be so pleased to hear them. Response date: 7th August 2023

New deal in tricky times

Needed to remortgage and Bewbury offered a competitive deal. A seamless transfer ...no problems at all. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we appreciate it. Response date: 7th August 2023

Top rate Customer experience

So far, Every interaction either by email or telephone has been brilliant with helpful staff who take responsibility for the call and the task. Polite and personable. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we appreciate it. Response date: 7th August 2023

Customer confidence in an ever changing financial landscape.

Clear, helpful communication from start to finish has made it easy to switch to a Newbury BS mortgage product. Feel confident in the Society’s overview of changing interest rates set against looking after customers. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we do appreciate it. Response date: 4th August 2023

Excellent help and support

The underwriters team (Sezanne) brilliant at answering queries and helping me every step of the way. Managed to complete on my date by pulling out all the stops. Very grateful Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. We will be sure to share your comments with Sezanne, who will be so pleased to hear them. Response date: 4th August 2023

Easy to deal with

After being left in the lurch several times by the useless broker (Mojo mortgages) I started to call Newbury directly. Best thing I ever did as they were so helpful and ensured the last few items were completed. It all went through well. They even held back some of the Bank of England rises recently. Fabulous Reviewed on: 2nd August 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and for your kind words - we will share them with our colleagues in underwriting, who will be so pleased to read them. Response date: 3rd August 2023

Helpful and informative

The member of staff who had arranged a call with me, telephoned promptly and was able to provide a useful assessment of the market and clearly explained the options open to me. After selecting a course of action all subsequent dealings were made quickly and a remortgage offer received soon after. Reviewed on: 31st July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it. Response date: 1st August 2023

PROFESSIONAL AND PRECISE ADVICE

Mortgage Advisor(Angela Bradshaw) provided clear easy to understand advice throughout making decisionmaking easy. Reviewed on: 30th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it and will be sure to share your comments with Angela, who will be so pleased to read them. Response date: 1st August 2023

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from Halifax 4.25 from 167 reviews
Mortgage
from Foundation Home Loans 3.55 from 9 reviews
Mortgage
from Precise Mortgages 2.17 from 33 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.89 from 8761 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub