Write a review

Go to business site

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1383 reviews)

View other Newbury Building Society products

4.81

Based on 1,383 reviews, last reviewed 6th May 2026

3% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Great customer service from human beings - both on t... Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

Verified source

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

Visit provider site Read all reviews Write a review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1383)

Faultless - an amazing Service!

Yet again Newbury Building Society delivered a seamless, efficient and totally clear, straightforward service, from intial enquiry to wrapping up a new morgage deal. They have somehow struck just the right balance between being efficient and practical, and being friendly and courteous. Reviewed on: 3rd July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 3rd July 2023

straightforward

it all worked as it was supposed to. That's what you need. Reviewed on: 1st July 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 3rd July 2023

Excellent service

We have been able to overpay our mortgage over the last couple of years and finally made a last payment in May. Throughout, Linda Kite was my contact by phone and provided information clearly and promptly to enable me to make decisions. It was so good to have the confidence in her knowledge and service which made the process straightforward. It’s a big thing to send all your savings off! I’m very grateful to her and her colleague at the final stage. Reviewed on: 1st July 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words, we appreciate it. We will be sure to let Linda and her colleagues know, they will be pleased. Response date: 3rd July 2023

Newbury Building Society Branch Review

It was a nice, easy experience to deal with. Reviewed on: 30th June 2023

Reply from Newbury Building Society We appreciate the time taken to leave us your feedback, thank you. Response date: 7th July 2023

Mortgage Application

This was done through my mortgage broker but was easier than I expected. The longest part was filling in the forms, as to be expected, but there were not too many other issues to deal with and you kept me up to date with interest rate rises throughout the process. My aim in due course is to switch to a holiday let mortgage so I hope that will be just as easy! Reviewed on: 30th June 2023

Reply from Newbury Building Society Hi- thank you for taking the time to leave us a review, we really do appreciate it. Response date: 30th June 2023

Really good experience remortgaging

Great customer service, everything went smoothly except getting the redemption statement from our current lender. They wouldn’t accept Newbury’s request as they’re not an authorised legal services provider, so it was a bit fiddly and took an extra day. But otherwise good. Reviewed on: 30th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 30th June 2023

Significant savings made.

NBS were thorough and efficient and have helped us make significant savings by switching our mortgage to them. Reviewed on: 29th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th June 2023

Our new Later Life Mortgage with the Newbury Building Society

While we set up our mortgage through a broker, both his and our experience of the service provided by NBS was excellent. We have been given a good deal and the service involved i setting it up was extremely efficient and helpful. Will definitely recommend NBS to others. Reviewed on: 23rd June 2023

Reply from Newbury Building Society Hi - we really do appreciate the time taken to leave us a review, thank you. Response date: 23rd June 2023

Friendly, efficient and effective

Everything went smoothly on our recent transaction - paying off the balance of original loan Reviewed on: 23rd June 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 23rd June 2023

Excellent Service So Far

We are new customers to the Newbury and have had excellent service so far. Everything has been explained thoroughly paperwork and transfers were done promptly. Reviewed on: 18th June 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 19th June 2023

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from Clydesdale Bank 3.90 from 4 reviews
Equity release
from Royal London Equity Release 5.00 from 1 reviews
Mortgages
from Aldermore 3.16 from 7 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.88 from 8719 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub