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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

23% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Not enough information

I find it quite stressful dealing with anything mortgage related and this experience hasn't been great. My signed papers were lost in the post, I had to re do them all and pay for recorded delivery first of all. I wasn't advised that I would be receiving a payment back on the first of the month due to a difference in what was borrowed and the redemption figure. Nor was I told my direct debit would not be set up for the 1st of the month so on that date it was all quite confusing. Lastly I appreciated the welcome hamper but half of the coffee sachets were out if date as of November last year and the other half go out of date in 3 weeks time. Really disappointed. Reviewed on: 6th February 2023

Reply from Newbury Building Society We would like to talk to you directly about this experience, please email us at marketing @newbury.co.uk and we will be contacting our welcome box provider about the short dated items, we apologise again for this and hope to be in touch soon. Response date: 7th February 2023

New Mortgage

It was very simple to organise the new mortgage Reviewed on: 6th February 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 6th February 2023

Switching to a new product - fabulous service

Very impressed with the service we have had switching from an old Buy-to-let deal to a new one. Communication has been brilliant and impressed anything financial is via a secured email service. Very proactive agent (Chloe) kept us fully informed all the way through the process. Reviewed on: 6th February 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us this feedback, we really do appreciate it. We will be sure to share your comments with Chloe, who will be so pleased to hear them. Response date: 6th February 2023

Great Re-mortgage advice

Highly recommend NBS, we've been with them for years. Incredibly helpful and made the whole re-mortgaging as stress-free as possible. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Hi - we really do appreciate the time taken to leave us a review, thank you. Response date: 3rd February 2023

Exemplary service

We have been a depositor and borrower with NBS for more than 25 years. Post retirement over ten years ago, we still had an outstanding mortgage on our principal residence as the cash had been used to assist children with various property purchases, latterly a flat in London occupied and rented by our youngest daughter and others. The intention was always to transfer the flat to her but the outstanding borrowings needed to be transferred to her also. Our existing fixed rate product came to an end on 31 January and we started discussions with Eve McDowell in September about how to structure the arrangement which entailed me supporting our daughter with my income to enable her to achieve the earning multiple to support the required borrowing. Eve has always been incredibly pleasant and helpful to deal with as we have discussed our ultimate objective over a number of years. A satisfactory mortgage offer was issued in early December and the new advance on the security of the flat completed on 31 January to tie in with the redemption at the end of our fixed rate product. What I like about NBS is that they are friendly, local, efficient, accessible, flexible and easy to deal with and it gives the impression of providing a personalised service. Its products may not be the most competitive in the market place (apart from the 2.21% discount from SVR withdrawn in October!) but they maintain a reasonable balance. We hope this continues with the current increases in BoE base rate. Reviewed on: 3rd February 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 3rd February 2023

Best mortgage provider

Best mortgage provider and overall building society. The staff are friendly, efficient, experienced and extremely helpful. Reviewed on: 1st February 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and your kind words - we appreciate it! Response date: 2nd February 2023

Traditional Building Society caring service.

Products clearly explained and every effort made to help the borrower. Reviewed on: 1st February 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback Peter, we appreciate it. Response date: 2nd February 2023

Newbury Building Society Branch Review

We have been mortgage customers for many years, never failed to exceed all expectations. Reviewed on: 31st January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th February 2023

Newbury Building Society Branch Review

Very helpful staff. I was very anxious about paying for a house, staff made it a lot less stressful. Reviewed on: 31st January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback! Response date: 8th February 2023

Too slow

Too slow and inflexible. Significant delays after paperwork requests and quite intrusive questions during the underwriting process. Reviewed on: 23rd January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry to hear that the process in this instance was not as expected - we will review the circumstances to review what could be improved on. Response date: 24th January 2023

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Newbury Building Society: Mortgages reviews

23% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1294)

Not enough information

New Mortgage

Switching to a new product - fabulous service

Great Re-mortgage advice

Exemplary service

Best mortgage provider

Traditional Building Society caring service.

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Too slow

Do you have a different Newbury Building Society product?

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