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Newbury Building Society: Mortgages reviews

4.76
Based on 1,267 reviews, last reviewed 21st Feb 2025
14% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025
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Damien

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025
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Julie s

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Efficient and professional service

5
Our mortgage redemption marked the end of our relationship with NBS, for now. Throughout that time, we have experienced the most polite and professional service possible from Newbury BS. Very fair charges when they exist at all, and all transactions completely hassle free. We would have no hesitation in recommending Newbury to friends and family and have already done so on numerous occasions. Reviewed on: 31st December 2022
Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 3rd January 2023
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Newbury Building Society

Very impressed.

5
Attracted by the discounted rate mortgage and have found every aspect of dealing with the Newbury to be really impressive, from their efficiency to their personal touch. Reviewed on: 28th December 2022
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 29th December 2022
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Newbury Building Society

Great service for negotiating a new deal

5
Wow, thanks for all the help with sorting out our mortgage when our current rate was due to expire. It was painless. Would definitely recommend. Reviewed on: 16th December 2022
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 19th December 2022
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Newbury Building Society

Excellent customer service

5
We recently switched mortgage products with Newbury after a 5 year initial term. The staff at Newbury are very professional, extremely responsive, and very clear in their explanation of the options available. The transaction was completed in a few days and required one phone call and follow up emails and secure messages. This was largely due to the efficiency and clarity of the Newbury staff. I would not hesitate to recommend them. Reviewed on: 16th December 2022
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 16th December 2022
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Newbury Building Society

Good service slight delay in processing

4
Had good service when applying for a mortgage. There was a delay which put us to the back of the queue, they asked for bank statements which they already had. Reviewed on: 16th December 2022
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th December 2022
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Newbury Building Society

Very easy application

5
While buying our new property we were introduced to Newbury by our mortgage broker. This was a very easy process and went through quickly, considering the financial situation in the UK. Very satisfied with the service. Reviewed on: 16th December 2022
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 16th December 2022
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Newbury Building Society

New mortgage on a "new-to-us" house

5
We had never heard of the Newbury BS until our broker suggested it to us. We must say that everything went very smoothly especially when you consider that one prospective house purchase fell through after the mortgage had been arranged. We received an excellent deal with just the features we wanted and everything looks great to us although we have yet to make our first mortgage payment. Reviewed on: 6th December 2022
Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Welcome to the Newbury and also congrats on your new home! Response date: 6th December 2022
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Newbury Building Society

Professional yet approachable

5
We recently took out another mortgage with Newbury. We wanted to stay with them because during the pandemic Newbury have been so supportive. The lady was so helpful when remortgaging and we felt that we were receiving the best possible product. Reviewed on: 5th December 2022
Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 6th December 2022
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Newbury Building Society

Efficient and informative

5
Excellent service kept informed at every step Reviewed on: 4th December 2022
Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 5th December 2022
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Newbury Building Society

Transfer of existing mortgage

5
Really pleased that the NBS reached out to me prior to my fixed mortgage maturity and offered me a transfer which has now saved me money for the upcoming years with raising interest rates. Great service. Reviewed on: 3rd December 2022
Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it! Response date: 5th December 2022
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Newbury Building Society

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