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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Fantastic service

Just completed on a remortgage. Everyone was extremely helpful and the process was simple. Special mention to Sezanne, always responded quickly to my queries. Reviewed on: 28th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it and will be sure to share your comments with Sezanne, who will be so pleased to read them. Response date: 1st August 2023

No issues

Always helpful would recommend to others Reviewed on: 28th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 28th July 2023

Excellent hassle free experience Thank you

I took out a re-mortgage for over £500k Reviewed on: 28th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 28th July 2023

1st Class Service

We re-mortgaged with Newbury as they offered the best rate available across the whole mortgage market. Even though we arranged the mortgage through a mortgage adviser Hannah at the Newbury still communicated through me and the service was exceptional. We were paying an extortionate amount of daily interest with our existing lender so we were keen to get the deal through asap and with Hannah's help we managed to bring the completion date forward over a week. I would highly recommend Newbury Building Society. Reviewed on: 28th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - and for your kind words. We really do appreicate it and will be sure to share your comments with Hannah, who will be so pleased to hear them. Thank you! Response date: 28th July 2023

Interest only mortgage

NBS have been very helpful and supportive. I just wish that I had paid more off my mortgage when the rate was so low Reviewed on: 28th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreicate it. Response date: 28th July 2023

Re Mortgage to Newbury

Due to the position it was a s straight forward as a normal re mortgage, however the team at The Newbury were extremely helpful and kept us up to date every stop of the process. The communication wasn't the typical corporate responses, but very personal which I think made all the difference and hope that never changes. Reviewed on: 28th July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback, we do appreciate it. Response date: 28th July 2023

Really impressed with the professionalism shown by Sezanne, extremely helpful.

Interesting experience, bearing in mind my age and being prepared to offer a mortgage to age 90, after being told by Leaders acting on behalf of Laurus Homes the vendor was an impossibility. So pleased my IFA suggested yourselves. Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. We will be sure to share your comments with Sezanne, who will be so pleased to read them. Response date: 24th July 2023

Additional borrowing

Being self employed mortgages applications are always interesting and can be protracted and I understand this. The requests for information changed constantly throughout the application. The underwriting department were inconsistent in their requests. If i were not tided into an agreement I would have gone out to market. Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback - and we are sorry you were frustrated with information requests. We will pass your comments to the Underwriting Manager to review this, but thank you for letting us know. We will explore this. Response date: 24th July 2023

Absolutely superb!

Newbury Building Society has enabled me to complete on my dream appartment. Excellent service, wonderful staff and a rapid decision on application. In short, I would highly recommend the Newbury Building Society. Reviewed on: 21st July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st July 2023

Smooth transition with no issues

Although we have t dealt directly with Newbury during our remortgage process, the process appears to have been relatively stress free. Reviewed on: 17th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th July 2023

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