Smart Money People Logo

Newbury Building Society: Mortgages reviews

4.79
Based on 1,312 reviews, last reviewed 22nd Aug 2025
15% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Very efficient and professional. My application was dealt with swiftly and professionally. Reviewed on: 22nd August 2025
William C's avatar
William C

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025
Julie s's avatar
Julie s

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience. Write a review

Newbury Building Society Mortgages reviews (1312)

New mortgage product

5
I had an appointment with Eve over the phone who gave me clear advice that fitted my current personal circumstances. She was extremely friendly and helpful. Reviewed on: 14th February 2023
Reply from Newbury Building Society Thank you so much for taking the time to leave feedback Chloe- we appreciate it and will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 14th February 2023
Newbury Building Society Logo
Newbury Building Society

Congratulations

5
My husband and I would like to thank the member of staff who dealt with all our questions. She was friendly, polite and extremely patient with two elderly customers. Her valuable advice was much appreciated and we will not hesitate in recommending your branch. Reviewed on: 10th February 2023
Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and for your kind words - we will share your comments with the branch team, who will be so pleased to hear them. Response date: 10th February 2023
Newbury Building Society Logo
Newbury Building Society

Helpful and efficient always

5
Being able to speak to competent staff quickly without any delays to have a conversation about a mortgage was excellent. I can highly recommend this Building Society. Reviewed on: 10th February 2023
Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback, we appreciate it. Response date: 10th February 2023
Newbury Building Society Logo
Newbury Building Society

Friendly Mortgage Control

5
Newbury Building Society have always been really friendly and helpful with our mortgage. Always happy to help with queries, updates and to help save money. Reviewed on: 10th February 2023
Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 10th February 2023
Newbury Building Society Logo
Newbury Building Society

Excellent service

5
Current mortgage deal coming to an end and went to a branch to discuss options and given helpful advice and suggestions on the options that could be taken. Then when we selected an option the process was pretty straight forward and efficiently sorted out. Reviewed on: 9th February 2023
Reply from Newbury Building Society Hi Paul - thank you for taking the time to leave us a review, we really do appreciate it! Response date: 10th February 2023
Newbury Building Society Logo
Newbury Building Society

Extremely efficient, helpful and understanding throughout the process.

5
Has always been available to respond to questions and problems and invariably come up with a helpful solution for us. Reviewed on: 9th February 2023
Reply from Newbury Building Society Hi Philip, thank you for taking the time to leave us a review, we appreciate it! Response date: 10th February 2023
Newbury Building Society Logo
Newbury Building Society

Overwhelmingly positive feedback

5
The feedback is powerful demonstrating that Newbury is a truly customer centric organisation- meeting the needs of customers Reviewed on: 9th February 2023
Reply from Newbury Building Society Hi Debbie, thank you for taking the time to leave us a review, we really do appreciate it! Response date: 10th February 2023
Newbury Building Society Logo
Newbury Building Society

Fantastic prompt customer service

5
Just remortgaged with Newbury and they have been fantastic to deal with. Quick responses and great rates. Reviewed on: 8th February 2023
Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. Response date: 9th February 2023
Newbury Building Society Logo
Newbury Building Society

Smooth process every time

5
I have taken out a mortgage over 3 years ago. My 1st 3 year fix ended a few months ago and transferring over to a new product was quick and painless. I did prepare that it will take ages and lots of paperwork. But actually everything was so quick. Excellent customer service. Reviewed on: 8th February 2023
Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. Response date: 9th February 2023
Newbury Building Society Logo
Newbury Building Society

A Great Building Society

5
Caring, flexible and employees whom take a real interest in their customers and make a difference! A Big Thank you!! Reviewed on: 8th February 2023
Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. Response date: 9th February 2023
Newbury Building Society Logo
Newbury Building Society

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Newbury Building Society?

    View all products