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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Helpful as usual

Thanks for your help in obtaining a new product .Please keep your staff numbers adequate to answer phone calls within a short time ,now taking longer! One grouse is the ridiculous secure message system- I have only managed to open one of the last nine secure messages so they are certainly secure! I am sure no one else wants to pay my mortgage,so please either send me a normal email or a hard copy in the post. Reviewed on: 2nd December 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we will look into the secure messaging system to see if we can make this process more efficient while retaining the security we require. Apologies that you had a wait for telephoning - we will share this message with the customer service manager to review this. Many thanks Response date: 5th December 2022

Re-mortgage

Straightforward answers, prompt & knowledgeable service. Reviewed on: 2nd December 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 2nd December 2022

BTL Mortgage

Great service, very good respond Reviewed on: 2nd December 2022

Reply from Newbury Building Society Hi - Thank you for taking the time to submit a review, we really appreciate it. We are glad that your experience with us was positive. Thank you once again, take care. Response date: 2nd December 2022

Courteous and timely

Although we applied through a broker the Society was helpful in meeting our requirements. Reviewed on: 1st December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 2nd December 2022

Easy to deal with and great customer service !!

We have received great customer service throughout our transaction to buy our new home. Considering we had gone through 3 mortgage applications with them as the vendors of the properties we were trying to buy pulled out twice !! Each application was delt with swiftly and professionally !!!! The best thing was if you had a query you could speak directly to a REAL person who was able to help and called back when they said !!!! A very refreshing change in these days of an online world !!!! Keep up the great work Newbury Building society!! Reviewed on: 30th November 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to share your feedback, we really do appreciate it. Congratulations on the new home! Response date: 1st December 2022

Newbury Building Society Branch Review

I attended Winchester business premises today and Isabel was brilliant. Reviewed on: 30th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th December 2022

consistant

NBS is built on employees who understand the companies products and systems which enables them to match you with the best fit products and explain the reasoning why (in terms I understand!). With this in mind its not a surprise that in over 25 years of using NBS I keep coming into contact with the same efficient staff just doing different roles. Reviewed on: 27th November 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 28th November 2022

Not a very happy ending

We had a mortgage with Newbury Building Society for 11 years. Never had any issues during that period. My husband was made redundant earlier in the year and we approached you to swap our mortgage to interest only for 3 months whilst my husband started his own business and we were told that we would have to use his redundancy payout and savings before you would help us. We had made it clear that my husband’s redundancy was being used to set up his business. My husband previously worked with a colleague who also had a mortgage with you. He had financial difficulties and had missed over 3 years of payments and you fell over backwards to help him. Consequently we settled our mortgage with you and wouldn’t recommend you. When we requested a settlement figure someone contacted us to ask if you could help in anyway and we told you we had already asked for help and to be honest you weren’t interested. Reviewed on: 25th November 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - it is important to us to know how your experience has been and review that we have done everything we can within our power to assist. We are sorry to hear about the points you raise here and we have raised this with the Customer Service team to review and come back to you. Response date: 29th November 2022

Remortgage with Newbury Building Society

As is sadly often not the way with banks and building societies etc these days, my requirements were listened to, understood and acted upon quickly and efficiently. Excellent service from Angela Bradshaw and her colleagues. Many thanks. Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 25th November 2022

Incredibly helpful and reassuring!

I had a mortgage review with Eve McDowell as my fixed term mortgage with Newbury is coming to an end in a few months and I wanted to know my options. Eve was not only incredibly friendly but came prepared with all of my current details and after reviewing a number of questions, was able to walk me through a few options available to me. In such scary financial times, it's great to have someone take the time to truly understand your circumstances and give you options. Eve is incredibly knowledgeable and helpful and also covered off questions I had around moving before the end of my term and over-paying. I'd 100% recommend. Reviewed on: 23rd November 2022

Reply from Newbury Building Society Hi Heather - thank you for taking the time to leave us a kind review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 24th November 2022

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