Write a review

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1268 reviews)

View other Newbury Building Society products

4.76

Based on 1,268 reviews, last reviewed 1st Mar 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very good service, all the staff very helpful Very good service, all the staff very helpful Reviewed on: 1st March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

Read all reviews Write a review

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1268)

Incredibly helpful and reassuring!

I had a mortgage review with Eve McDowell as my fixed term mortgage with Newbury is coming to an end in a few months and I wanted to know my options. Eve was not only incredibly friendly but came prepared with all of my current details and after reviewing a number of questions, was able to walk me through a few options available to me. In such scary financial times, it's great to have someone take the time to truly understand your circumstances and give you options. Eve is incredibly knowledgeable and helpful and also covered off questions I had around moving before the end of my term and over-paying. I'd 100% recommend. Reviewed on: 23rd November 2022

Reply from Newbury Building Society Hi Heather - thank you for taking the time to leave us a kind review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 24th November 2022

A true keystone to my mortgage

I must say what a rock the Newbury Building Society has been over the last 25years for me. Having just made my final mortgage repayment I wish to thank them for their compassion and understanding during the heartbreak of losing a grandson and struggling with finances during that time. Not only were they understanding but also very professional in providing a solution which I could realistically afford and the icing on the cake was the delightful surprise of a Beautiful hamper delivered to my door ! I raise a glass to the all the staff a the Newbury Building Society Reviewed on: 18th November 2022

Reply from Newbury Building Society Thank you so much for your kind words - we really do appreciate them and thank you for your custom over the years. We really appreciate members taking time to provide feedback and I am sure all our colleagues will be so proud to read your feedback. Thank you from all of us. Response date: 21st November 2022

Excellent service.

The service and control of what was going on was excellent. I remortgaged a property and Newbury made it easy and Kept me informed during the application. Reviewed on: 18th November 2022

Reply from Newbury Building Society Hi - Thank you for taking the time to submit a review, we really appreciate it. We are glad that your experience with us was positive. Thank you once again, take care. Response date: 18th November 2022

So straight forward

Always dealt with the same person throughout, everything was clearly explained with clear timelines given. Made the whole process very easy to understand and complete. Reviewed on: 13th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 14th November 2022

Very helpful and timely service.

Applying for a further advance on our existing mortgage was very easy. All forms etc could be completed on-line or by email. Questions were answered promptly and with clarity. Reviewed on: 12th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 14th November 2022

Excellent

A very helpful and prompt service Reviewed on: 11th November 2022

Reply from Newbury Building Society Hi - thank you for the time taken to leave us a review, we really do appreciate it. Response date: 11th November 2022

Quick and easy process

The process for applying for our mortgage was simple, fairly quick and stress free. Reviewed on: 11th November 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, we really do appreciate it. Response date: 11th November 2022

Great service

Our experience as a new mortgage customer at Newbury Building Society has been very positive. Our mortgage advisor Angela was very helpful and efficient as was Charlotte and the rest of the underwriting team. Reviewed on: 11th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, Charlotte and the rest of the Underwriting Team, who will be so pleased to hear them. Response date: 11th November 2022

It could be better

Newbury requested for information piecemeal and gave little or no direction on the completion of crucial forms, like the Deed for example. I had to chase my lending Bank to receive a completion statement, a responsibility that ought to be Newbury's. But overall, Newbury still delivered promptly and I am able to overlook the avoidable stress I had to face during the application process. Reviewed on: 10th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and helps us improve where we can. We are looking into ways to make completion statements quicker from other lenders and we will be using your feedback to look into communication regarding the information and forms clearer and more efficient. Response date: 11th November 2022

Remortgage and additional borrowing

Pleasant experience though there could be more improvement in communication. Reviewed on: 10th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate your comments and will look to improve communications. Response date: 11th November 2022

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Rate Mortgage
from Newcastle Building Society 4.00 from 1 reviews
Mortgages
from Castle Trust Bank 5.00 from 1 reviews
Mortgages
from Skipton Building Society 4.00 from 15 reviews

There's still more to see!

Newbury Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub