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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1339 reviews)

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4.79

Based on 1,339 reviews, last reviewed 30th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A great service The people I spoke to about my mortgage at Newbury Building Society were helpful and very polite. They followed up my queries quickly and made me feel... Read more Reviewed on: 30th December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1339)

Excellent speedy service

We managed to obtain a small mortgage through a broker, who had had very positive experiences with Newbury, particularly for the older customer! The whole process was uncomplicated and expedited without any problem. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 6th March 2023

Newbury Building Society Branch Review

Provided great service with my mortgage, always friendly service. Reviewed on: 28th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 6th March 2023

Friendly and efficient

I had an appointment to open an account as someone new to the Newbury Building Society. The meeting was an enjoyable experience - friendly and efficiently handled. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, and your kind words, we appreciate it. Response date: 27th February 2023

Good lenders to deal with on the whole

Setting up the mortgage was easy and over the 3 years the service was excellent. It was only when I wanted to pay off the interest-free loan that things got complicated. Each query involved two phone calls to get through to the "mortgage team" even though they were information only. It was difficult to get a date pinned down and when I offered to pay a few days early I was still threatened with a heavy early repayment fee. No one was particularly helpful or proactive and it was two months before I got an acknowledgement that the loan had been paid off. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. We are sorry to hear about your experience with your repayment - this is not what we would expect and we will review what happened and be in touch. Response date: 24th February 2023

Great service

Great service provided. We were given the options of an in branch or video call to sort our mortgage with the NBS. Knowledgeable staff who were able to offer us the mortgage we needed. With speedy efficient service Reviewed on: 18th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words Jacqueline - we appreciate it. Response date: 20th February 2023

New build mortgage

Great experience and helpful speedy responses Reviewed on: 15th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 16th February 2023

Enquiry for later life mortgage

The agent led us through the process clearly and advised a product that precisely meets our needs. She left us knowing that one part of the house-moving process could be safely parked until the other elements came together. Reviewed on: 14th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 14th February 2023

New mortgage product

I had an appointment with Eve over the phone who gave me clear advice that fitted my current personal circumstances. She was extremely friendly and helpful. Reviewed on: 14th February 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback Chloe- we appreciate it and will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 14th February 2023

Congratulations

My husband and I would like to thank the member of staff who dealt with all our questions. She was friendly, polite and extremely patient with two elderly customers. Her valuable advice was much appreciated and we will not hesitate in recommending your branch. Reviewed on: 10th February 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and for your kind words - we will share your comments with the branch team, who will be so pleased to hear them. Response date: 10th February 2023

Helpful and efficient always

Being able to speak to competent staff quickly without any delays to have a conversation about a mortgage was excellent. I can highly recommend this Building Society. Reviewed on: 10th February 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback, we appreciate it. Response date: 10th February 2023

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