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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1339 reviews)

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4.79

Based on 1,339 reviews, last reviewed 30th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A great service The people I spoke to about my mortgage at Newbury Building Society were helpful and very polite. They followed up my queries quickly and made me feel... Read more Reviewed on: 30th December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1339)

Friendly Mortgage Control

Newbury Building Society have always been really friendly and helpful with our mortgage. Always happy to help with queries, updates and to help save money. Reviewed on: 10th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 10th February 2023

Excellent service

Current mortgage deal coming to an end and went to a branch to discuss options and given helpful advice and suggestions on the options that could be taken. Then when we selected an option the process was pretty straight forward and efficiently sorted out. Reviewed on: 9th February 2023

Reply from Newbury Building Society Hi Paul - thank you for taking the time to leave us a review, we really do appreciate it! Response date: 10th February 2023

Extremely efficient, helpful and understanding throughout the process.

Has always been available to respond to questions and problems and invariably come up with a helpful solution for us. Reviewed on: 9th February 2023

Reply from Newbury Building Society Hi Philip, thank you for taking the time to leave us a review, we appreciate it! Response date: 10th February 2023

Overwhelmingly positive feedback

The feedback is powerful demonstrating that Newbury is a truly customer centric organisation- meeting the needs of customers Reviewed on: 9th February 2023

Reply from Newbury Building Society Hi Debbie, thank you for taking the time to leave us a review, we really do appreciate it! Response date: 10th February 2023

Fantastic prompt customer service

Just remortgaged with Newbury and they have been fantastic to deal with. Quick responses and great rates. Reviewed on: 8th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. Response date: 9th February 2023

Smooth process every time

I have taken out a mortgage over 3 years ago. My 1st 3 year fix ended a few months ago and transferring over to a new product was quick and painless. I did prepare that it will take ages and lots of paperwork. But actually everything was so quick. Excellent customer service. Reviewed on: 8th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. Response date: 9th February 2023

A Great Building Society

Caring, flexible and employees whom take a real interest in their customers and make a difference! A Big Thank you!! Reviewed on: 8th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. Response date: 9th February 2023

Excellent

Super helpful and open and honest. Providing excellent customer service and great advice. They have been brilliant with our mortgage and can't recommend them enough Reviewed on: 8th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback Claire, and for your kind words, we do appreciate it. Response date: 9th February 2023

Great personal service

The Newbury is perfect for any sensible mortgage application mainly as they look at each case individually, and by sensible human beings, on its merits. Reviewed on: 8th February 2023

Reply from Newbury Building Society Hi Robert, thank you for taking the time to leave us a review, we really do appreciate it! Response date: 8th February 2023

Buy to let Mortgage

Kept me informed throughout the process Reviewed on: 8th February 2023

Reply from Newbury Building Society Hi Robert, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th February 2023

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Newbury Building Society: Mortgages reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1339)

Friendly Mortgage Control

Excellent service

Extremely efficient, helpful and understanding throughout the process.

Overwhelmingly positive feedback

Fantastic prompt customer service

Smooth process every time

A Great Building Society

Excellent

Great personal service

Buy to let Mortgage

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

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