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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Great personal service

We received great personal service. Regular updates and no hold ups. Sent regular updates and emails we very print and polite. Reviewed on: 15th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 16th June 2023

Kept informed along the way

Straight forward kept us up to date at all times through the process Reviewed on: 12th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th June 2023

all went very smoothly

nothing to add - people were very kind and helpful Reviewed on: 10th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th June 2023

Excellent

From beginning to end NBS staff were extremely professional, efficient, friendly and couldn’t have done more to help us at a stressful time in our lives. In particular, Lauren Dearlove’s patient assistance and expertise helped us complete our goal with compassionate ease, for which we are very grateful! Reviewed on: 9th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Lauren, who will be so pleased to hear them. Response date: 12th June 2023

New Mortgage

The process was all done electronically and able to accommodate our exchange date. Relatively quick responses to emails. There was a little issue with asking us for a declaration which we had already signed and returned, but this was rectified quickly to avoid duplication and delay in our exchange. Good rates in the current financial climate. Reviewed on: 9th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th June 2023

Try Newbury Building Society

A Helpful and resourceful Financial Advisor contacted Newbury for me. All processes were followed quickly and efficiently by Newbury. Completion was in weeks rather than months. Paperwork / requirements could be explained better through personal contact rather than trolling through all the nitty grity and extensive paperwork rather than having to request explantion. Was surprised I had to follow-up whether completion had taken place as expected. I had to ring in and received verbal confirmation. I have yet to receive something in writing. Reviewed on: 4th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with the relevant teams so that we can look into our processes. Thank you again. Response date: 5th June 2023

Generally a very easy process

Good communication and all transferred smoothly. The only thing that could be better was the form for witnessing signatures - not clear where each person was to sign and not enough room to write all the required info e.g address etc. Perhaps clear boxes for each person and bigger boxes to fit it all in. Reviewed on: 2nd June 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we will share your comments with the relevant person to review the forms - thank you for taking time to tell us, we appreicate it. Response date: 2nd June 2023

Great Service so far

Remortgage with Newbury was completed without issues and they were helpful all the way Reviewed on: 2nd June 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we do appreciate it. Response date: 2nd June 2023

Good interest rate deal, prompt service, friendly helpful staff.

The team at Newbury were very helpful and friendly. My purchase became quite complicated in the last few days with a possibility it would fall through or delay. Newbury were flexible and were able to make funds available at short notice even though the request had been recently cancelled. Couldn't have asked for more. A nice little touch was a parcel through the post on the day after my move with a mini hamper of tea, coffee and biscuits. Thank you Newbury! Reviewed on: 31st May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st May 2023

Excellent mortgage terms and service

We were introduced to the Newbury Building Society through our mortgage broker and found the mortgage offer and process through to completion very professional and speedy. Thank you so much for all of your help. And thank you also for the very kind surprise presentation box of goodies which arrived after completion. Reviewed on: 24th May 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Happy new home! Response date: 25th May 2023

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