Write a review

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1268 reviews)

View other Newbury Building Society products

4.76

Based on 1,268 reviews, last reviewed 1st Mar 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very good service, all the staff very helpful Very good service, all the staff very helpful Reviewed on: 1st March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

Read all reviews Write a review

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1268)

Opening up a new savings account was easy

The member of staff who dealt with my husband and I was knowledgeable, polite and efficient. She helped us to set up a savings account and gave us clear information and details. Reviewed on: 8th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 9th November 2022

5 star service

We would not hesitate recommending NBS. We had an awful experience 2 years ago with another Lender and lost all faith with the whole process of applying for a mortgage. We decided to put off moving and then we decided to go to NBS. We were not dissapointed. Firstly we got an AIP/DIP within a week and our offer was also very quick. Communication response, whether it was via phone or email, was excellent. Thank you NBS for helping us with our move to our forever home! We cannot thank you enough. Reviewed on: 7th November 2022

Reply from Newbury Building Society You are very welcome and happy new forever home! Thank you for taking time to leave feedback - we appreciate it. Response date: 8th November 2022

All's well that ends well

Some of the early stages were of arranging the mortgage were frustrating, in particular the five week delay in getting the valuation done. Reviewed on: 7th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback- we appreciate it. Response date: 7th November 2022

Very pleased

Always quick with replies which are helpful and answer the question/queries we were having Reviewed on: 4th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 7th November 2022

GREAT LENDER

The process was quick and easy and the assistants were very supportive. They respond to enquiries very promptly and they are prepared to answer any questions you may have. Reviewed on: 4th November 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it! Response date: 4th November 2022

awful and stressful experience

We received very little updates on the progress of our remortgage. They had the incorrect date for completion, which if we had not corrected them, would have resulted in us paying an early repayment figure. The final figure we borrowed was more than we wanted - we asked to borrow the exact redemption amount so returning it was more hassle. We received no notification in regards to when we had completed. Overall the service was terrible and we would definitely not recommend them. Reviewed on: 4th November 2022

Reply from Newbury Building Society We are very sorry to hear your experience was stressful. We will be reviewing what happened and our Direct Sales Manager will be in touch with you. Thank you for taking time to let us know, this is not the experience we expect for our customers and will be looking into what went wrong. Response date: 4th November 2022

Best rate

I received an excellent interest rate in the current market conditions Reviewed on: 4th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 4th November 2022

Extremely efficient

All went very smoothly when applying all information processed quickly. We needed an extension to our offer which was given without question. Overall would definitely use again and can thoroughly recommend Reviewed on: 2nd November 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback, we appreciate it. Response date: 2nd November 2022

Excellent customer service

I have been with NBS for just over 4 years now and they have been amazing throughout. Always so helpful and go above and beyond to find solutions or products that suit my financial abilities. Reviewed on: 31st October 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 2nd November 2022

Newbury Building Society Branch Review

I have a mortgage, I must say never dealt with a company who has such efficient staff and so helpful and friendly Reviewed on: 31st October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th November 2022

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from Yorkshire Building Society 4.16 from 25 reviews
Mortgages
from Bath Building Society 4.70 from 270 reviews
Mortgages
from Skipton Building Society 4.00 from 15 reviews

There's still more to see!

Newbury Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub