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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1313 reviews)

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4.79

Based on 1,313 reviews, last reviewed 29th Aug 2025

16% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

In branch service review Very efficient and obliging, helpful staff. Reviewed on: 29th August 2025

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Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1313)

Quick, simple process with great staff!

I needed to review my mortgage and needed it done asap as I was due an operation. The advisor was so helpful and knowledgeable. Everything was fine and dusted which was a tick off my list of to do things! Reviewed on: 10th January 2023

Reply from Newbury Building Society Hi Nicola - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 11th January 2023

Reliable and honest

We met with a mortgage advisor, Lauren, who was informative and answered all of our questions. The application process was straight forward and all communication was professional and deadlines met. I would highly recommend NBS to any friends and family. Reviewed on: 10th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Lauren. Thank you and welcome to the Newbury! Response date: 10th January 2023

Mortgage free

I have enormous gratitude for Newbury Building Society. They supported me with a mortgage at a very difficult time. I found them to be friendly and approachable and was given a personal service. I was able to pay my mortgage early thanks to the flexible nature of the product provided. Reviewed on: 7th January 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us your feedback, we really do appreciate it. Response date: 9th January 2023

It is very nice to deal with somebody face to face and not be shunted to a web site.

I opened an investment account and was dealt with in a friendly and efficient manner. Reviewed on: 6th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 6th January 2023

Extremely helpful, prompt and willing.

Newbury helped us with a self build mortgage when most others did not. They have been brilliant throughout, reasonable with their fees, helpful and prompt when we need to draw down our stage funds. We highly recommend them. Reviewed on: 3rd January 2023

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to provide feedback - we appreciate it. Response date: 4th January 2023

Lump sum payment to mortgage

Due to inheritance we were able to make a lump sum payment to our mortgage. The advice we received from Clare Taylor was thorough and very informative. Paperwork etc was sorted out very quickly, considering it was the Christmas season and we were able to make the payment promptly. I have had mortgages with the Newbury Building Society since 1992 and have always found them to be extremely professional, friendly, and always happy to help. Reviewed on: 3rd January 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a kind review, we really do appreciate it. We will be sure to share your comments with Clare, who will be so pleased to hear them. Response date: 4th January 2023

Efficient and professional service

Our mortgage redemption marked the end of our relationship with NBS, for now. Throughout that time, we have experienced the most polite and professional service possible from Newbury BS. Very fair charges when they exist at all, and all transactions completely hassle free. We would have no hesitation in recommending Newbury to friends and family and have already done so on numerous occasions. Reviewed on: 31st December 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 3rd January 2023

Very impressed.

Attracted by the discounted rate mortgage and have found every aspect of dealing with the Newbury to be really impressive, from their efficiency to their personal touch. Reviewed on: 28th December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 29th December 2022

Great service for negotiating a new deal

Wow, thanks for all the help with sorting out our mortgage when our current rate was due to expire. It was painless. Would definitely recommend. Reviewed on: 16th December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 19th December 2022

Excellent customer service

We recently switched mortgage products with Newbury after a 5 year initial term. The staff at Newbury are very professional, extremely responsive, and very clear in their explanation of the options available. The transaction was completed in a few days and required one phone call and follow up emails and secure messages. This was largely due to the efficiency and clarity of the Newbury staff. I would not hesitate to recommend them. Reviewed on: 16th December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 16th December 2022

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