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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1268 reviews)

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4.76

Based on 1,268 reviews, last reviewed 1st Mar 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very good service, all the staff very helpful Very good service, all the staff very helpful Reviewed on: 1st March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1268)

Remortgaging with Newbury was clear and easy

We recently worked with Justine Ransom to renew our mortgage deal with Newbury. In difficult and fast moving circumstances Justine made a potentially stressful situation easy. She worked quickly to give us a range of information and communicated our options clearly, which enabled us to make the best decision for our situation. It was a pleasure to speak to her and we are so grateful for her hard work. Would highly recommend Newbury, their team always seem to go above and beyond. Reviewed on: 31st October 2022

Reply from Newbury Building Society Thank you so much for taking time to leave feedback and for your kind words - we do appreciate it. We will be sure to share your comments with Justine, who will be so pleased to hear them. Response date: 2nd November 2022

A few hiccups

Overall a good service and happy to be with Newberry however the whole process could have gone a lot smoother and in my opinion quicker if information was given of process and timescales from the beginning. Missed my valuation deadline as offer was incorrect even though all information was provided correctly. Delayed the offer by approx. 2 weeks and then there were different people dealing with things which complicated matters. Glad after 5 months the purchase of an additional share of the property is now complete. Reviewed on: 29th October 2022

Reply from Newbury Building Society Thank you for your feedback - we are sorry to hear there were some delays and we will review these to learn from what we can do to avoid this happening, but we appreciate you taking time to provide this information. Response date: 31st October 2022

Helpful

Were able to offer a mortgage even though I had only started a new job within the last month. Easy to deal with and very accommodating. Reviewed on: 28th October 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 31st October 2022

Excellent and patient advice

Charlotte, the mortgage advisor I spoke with could not have been more helpful and patient despite my slight veers off the point of the appointment at times. I have been a borrower with NBS since 1997 and my dealings with them through ups and downs has always been excellent, open honest and 'human' I would recommend to any prospective borrower to give NBS a look. Reviewed on: 27th October 2022

Reply from Newbury Building Society Hi Michael, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Charlotte, who will be so pleased to hear them. Response date: 28th October 2022

Thank you

Excellent service throughout. Most impressed. Reviewed on: 24th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 25th October 2022

Mortgage advice and help.

A thoroughly professional lady ( Rose ) called me at the exact time arranged. She was polite, helpful and understanding. Talked me through various products, and made the whole experience easy. Reviewed on: 24th October 2022

Reply from Newbury Building Society Hi Paul - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rose, who will be so pleased to hear them. Response date: 24th October 2022

Straightforward remortgage.

Seemless transaction, one of the main reasons being that when you ring up someone actually answers the phone and your query quickly, such a novelty! Reviewed on: 21st October 2022

Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback - we appreciate it! Response date: 21st October 2022

Moving House re-mortgaging

Helped throughout, responsive to any questions Reviewed on: 21st October 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback for us - we do appreciate it. Response date: 21st October 2022

New Mortgage for first time buyers

Newbury building society have been brilliant in assisting us in getting a mortgage as first time buyers mortgages can be daunting but Newbury building society have provided reassurance and a helping hand whenever needed. Thankyou! Reviewed on: 17th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th October 2022

Re-mortgage

I was notified with plenty of time before my fixed deal ended and following discussions on branch with their Excellent Mortgage Advisor we agreed on a re-mortgage which best suited my circumstances. The rate is exceptionally competitive with no charges. Reviewed on: 15th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th October 2022

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