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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1268 reviews)

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4.76

Based on 1,268 reviews, last reviewed 1st Mar 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very good service, all the staff very helpful Very good service, all the staff very helpful Reviewed on: 1st March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1268)

Excellent personal service throughout

Ella, our mortgage advisor was excellent throughout the whole process; courteous, informative and helpful. The underwriting team were also helpful and easily contactable. Our remortgage completed on schedule. It makes a big difference dealing with “real” people as opposed to staff in call centres. Reviewed on: 14th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. We will be sure to share your comments with Ella and our Underwriting team, who will be so pleased to hear them. Response date: 17th October 2022

Great service

No automated multi choice questions. A real person giving accurate information and advice. Nothing seems to be to much trouble. I absolutely recommend Newbury Building society. Reviewed on: 13th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th October 2022

Fuss free, clear

Smooth application process, great interest rate. Reviewed on: 12th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th October 2022

Amazing above and beyond service from Eve

After finding out a booked appointment was going to be delayed until end of October at the earliest, I remembered I had dealt with Eve before who contacted me and sorted out a new deal from me in very quick time! I can't stress how important it is to have someone go above and beyond like that in a stressful time and really appreciate her doing what she can to fit us in! Thank you once again!! Reviewed on: 11th October 2022

Reply from Newbury Building Society Hi Martyn, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Thank you again! Response date: 13th October 2022

Slow and delayed my moving in date

I submitted my mortgage application quickly to try save time however Newbury were slow to process my application at every step. It took over a week after my initial application to notify me that I needed to submit further documentation, then 4 weeks to arrange the valuation, then 3 weeks from the valuation to provide me with my offer. All of these wait times were over the advised timeframes provided by Newbury, which added uncertainty to the process, creating additional stress for myself on an already stressful situation. The delays waiting for the offer to be submitted almost resulted in me being homeless as the lease on my old home ran out during the period of waiting as I expected to have completed the process a month prior and move into my new home, however without the offer from Newbury I was unable to complete my house purchase. I was not povided with any reasonable excuses for the delays or updates on the progress of my application. Reviewed on: 11th October 2022

Reply from Newbury Building Society Thank you for letting us know about this and we are truly sorry for the uncertainty and stress this has caused you. There have been delays throughout the mortgage lending industry in the last 3-4 months, largely due to the economic factors and this has affected availability of surveyors to carry out valuations due to the increased demand. This is not unique to Newbury Building Society and we have put in additional support to assist our teams to deal with applications as quickly as we can. That said, we would like the opportunity to talk to you about your experience and see if there is anything with your particular case that would help us improve what we do. If you email us at [email protected] we can ask one of our senior managers to do this. Thank you. Response date: 13th October 2022

very prompt and efficient

I was nervous applying for a further advance, and didn't need to be. It was very straightforward. Reviewed on: 8th October 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 10th October 2022

How all finance organisations should be

Quick response. Straight forward process. Chased me to complete (nicely!) Reviewed on: 7th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th October 2022

Helpful, efficient and fair.

Friendly advisors who explain all options. Reviewed on: 4th October 2022

Reply from Newbury Building Society Hi Naomi, thank you for taking time to leave feedback - we appreciate it. Response date: 5th October 2022

Helpful and straightforward.

We are in our late sixties, and even though the mortgage we required was only 20% of the value of our property, some lenders would not consider us. I still work, my husband is a landlord, we know we will have absolutely no problem servicing the mortgage, but struggled to find a lender! Newbury Building Society were a pleasure to work with and provided us with a mortgage at a very acceptable rate. Reviewed on: 3rd October 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us kind feedback, we really do appreciate it. Response date: 4th October 2022

Good and helpful

Very happy with the approach taken and the helpfulness. Only reservations are with the encrypted communications which I found very difficult to access. Reviewed on: 3rd October 2022

Reply from Newbury Building Society Hello, thank you for taking time to provide feedback - we appreciate it, and will look at the instructions we send regarding encrypting to see if we can make it an easier process, while retaining security. Many thanks Response date: 3rd October 2022

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