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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1313 reviews)

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4.79

Based on 1,313 reviews, last reviewed 29th Aug 2025

16% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

In branch service review Very efficient and obliging, helpful staff. Reviewed on: 29th August 2025

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Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1313)

Good service slight delay in processing

Had good service when applying for a mortgage. There was a delay which put us to the back of the queue, they asked for bank statements which they already had. Reviewed on: 16th December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th December 2022

Very easy application

While buying our new property we were introduced to Newbury by our mortgage broker. This was a very easy process and went through quickly, considering the financial situation in the UK. Very satisfied with the service. Reviewed on: 16th December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 16th December 2022

New mortgage on a "new-to-us" house

We had never heard of the Newbury BS until our broker suggested it to us. We must say that everything went very smoothly especially when you consider that one prospective house purchase fell through after the mortgage had been arranged. We received an excellent deal with just the features we wanted and everything looks great to us although we have yet to make our first mortgage payment. Reviewed on: 6th December 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Welcome to the Newbury and also congrats on your new home! Response date: 6th December 2022

Professional yet approachable

We recently took out another mortgage with Newbury. We wanted to stay with them because during the pandemic Newbury have been so supportive. The lady was so helpful when remortgaging and we felt that we were receiving the best possible product. Reviewed on: 5th December 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 6th December 2022

Efficient and informative

Excellent service kept informed at every step Reviewed on: 4th December 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 5th December 2022

Transfer of existing mortgage

Really pleased that the NBS reached out to me prior to my fixed mortgage maturity and offered me a transfer which has now saved me money for the upcoming years with raising interest rates. Great service. Reviewed on: 3rd December 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it! Response date: 5th December 2022

Helpful as usual

Thanks for your help in obtaining a new product .Please keep your staff numbers adequate to answer phone calls within a short time ,now taking longer! One grouse is the ridiculous secure message system- I have only managed to open one of the last nine secure messages so they are certainly secure! I am sure no one else wants to pay my mortgage,so please either send me a normal email or a hard copy in the post. Reviewed on: 2nd December 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we will look into the secure messaging system to see if we can make this process more efficient while retaining the security we require. Apologies that you had a wait for telephoning - we will share this message with the customer service manager to review this. Many thanks Response date: 5th December 2022

Re-mortgage

Straightforward answers, prompt & knowledgeable service. Reviewed on: 2nd December 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 2nd December 2022

BTL Mortgage

Great service, very good respond Reviewed on: 2nd December 2022

Reply from Newbury Building Society Hi - Thank you for taking the time to submit a review, we really appreciate it. We are glad that your experience with us was positive. Thank you once again, take care. Response date: 2nd December 2022

Courteous and timely

Although we applied through a broker the Society was helpful in meeting our requirements. Reviewed on: 1st December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 2nd December 2022

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