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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Seamless experience

I have been with the Newbury for over 20 years and they never disappoint Reviewed on: 21st May 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words, we appreicate it. Response date: 22nd May 2023

Excellent customer service

Whilst there were administrative difficulties in completing our mortgage, these did not relate to the customer service we received from the individuals we were dealing with. Throughout the remortgaging process, we were impressed with the knowledge, can-do, attitude, and efficiency of Jill Bennett, who was our lead point of contact. Many thanks, Jill. Reviewed on: 19th May 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. We will sure to share your comments with Jill, who will be pleased to hear them. Response date: 19th May 2023

Great service

Only problem was getting a solicitor on your panel Reviewed on: 15th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We would like to be able to learn more about your feedback so that we can identify how we can do better, please email us at [email protected]. Thank you. Response date: 17th May 2023

Very friendly customer service but slow times

I've had a great experience dealing with Newbury customer service, everyone is very friendly and I recieved a surprised house warming gift at my new home. It was a really lovely gesture. They were also able to offer me a mortgage when not many were able to in my situation. The only downside is that they can have slow response times so I was waiting about 2 weeks between communications to sort everything out. They were aware of the slow times and did apologise, I think they were overwhelmed at the time due to the market crisis. Thank you for helping me get my own home in difficult circumstances! Reviewed on: 12th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th May 2023

Great first experience

I choose Newbury for my first ever mortgage for shared ownership property. They were very professional, polite great communication, helpful and also act promptly. I am very pleased with the great! Service and happy to be with Newbury. I when i moved into my new house, they even sent me a surprise hamper! Thank you very much! Newbury. Reviewed on: 7th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We wish you all the best in your new home! Response date: 9th May 2023

Generally a smooth transaction

This was a remortgage on an existing house, it all went pretty smoothly. The only issue we had was that we had to request the previous mortgage statement whilst on holiday, and then get paperwork signed and back within a really short period which was during bank holidays when there was no post. Would have been good to have got confirmation it had got there in time. We received a hamper in the post after the transaction was completed which was a nice touch, although we hadn't actually moved in to a new house! Reviewed on: 6th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th May 2023

Good service

We got a good deal, and had great customer service. We were using some of the proceeds from our remortgage to buy a second property, and needed a rapid completion on the remortgage. Your team made this happen with very short notice. Reviewed on: 6th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2023

Remortgage

Got a great deal, and all staff I spoke to were very helpful, knowledgeable and friendly. Reviewed on: 5th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 5th May 2023

Accessible and responsive advisors

I have been impressed with the timely responsiveness of all aspects of this remortgaging journey. In stark contrast to my previous mortgage provider. Newbury staff have been courteous and helpful-I’ve never felt like I’m asking or expecting too muchz Reviewed on: 5th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we really do appreciate it. Response date: 5th May 2023

Excellent Customer Service

Thank you Newbury! It was easy to book a telephone appointment and the mortgage advisor called on time. She was very friendly and personable and explained everything to me in a way that I could understand. Documents were received promptly and query I had was dealt with in a friendly efficient manner. ..... and the mortgage rates are good too! Top notch service! Reviewed on: 28th April 2023

Reply from Newbury Building Society Hi - we really do appreciate the time taken to leave us a review, thank you. Response date: 28th April 2023

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