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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Great customer care and customer service

I've remortaged with Newbury Building Society twice now and the experience and process is pain free, fast and efficient! I find things like this quite stressful but I have always been impressed with the high level of customer care and service recieved. I would highly recommend Newbury, I'm going into my 6th year of being a customer and I am beyond happy with the service and the product offering. Thank you! Reviewed on: 26th March 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us your feedback, we really do appreciate it. Response date: 27th March 2023

Excellent

Sara helped and explained everything for us , we were both extremely happy after our meeting with her . Reviewed on: 26th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Sara, who will be so pleased to hear them. Response date: 27th March 2023

First time I have been involved and very impressed with Newbury

Very helpful and explained things to make sure I understood as we went through the process. Reviewed on: 24th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th March 2023

Mortgage Deal

Very easy process to switch our mortgage to a new product on expiry of existing product. Reviewed on: 24th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th March 2023

Mortgage repayment

I recently paid off my mortgage, after many years with NBS. It was a smooth and relatively easy experience, and the staff were efficient and friendly. Reviewed on: 17th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Response date: 17th March 2023

Justine gave me excellent advice and took the time to ensure I opened the correct savings accounts for my needs.

Every contact with the Wokingham branch has been kind, helpful and informative. The personal touch was evident from stepping into the Wokingham branch. Every member of staff was kind and courteous. Reviewed on: 13th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words. We will share your comments with Justine and the Wokingham branch team, who will be so pleased to hear them. Many thanks Response date: 13th March 2023

Top Building Society..

What an amazing building society ... we've had mortgages with them since 1994 they were the only building society which could provided us with the money we needed to buy in our preferred area at the start, so will always be thankful for that .The Abingdon branch were very understanding when needing to borrow more money for our second and third homes. Wouldn't go anywhere else would definitely be first on the list if we need to borrow in the future .. Very competitive.. Will always be grateful thank you Newbury building society Gordon Reviewed on: 10th March 2023

Reply from Newbury Building Society Gordon, thank you so much for taking time to leave feedback and for your kind words - we really do appreicate it. Response date: 10th March 2023

Great company

We had a lot of trouble with another lender getting our shared ownership and all went wrong and lost our mortgage offer, when we thought all was lost Newbury gave us an offer and had everything sorted for us very fast with very little hassle. They have had amazing customer support, which most other lenders don’t and just general made it very stress free for us. Once we moved in we even had a welcome box which was a nice touch from them. Couldn’t recommend any more Reviewed on: 9th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words. We do appreicate it. Response date: 10th March 2023

Looked after with great service and deals

I've had my mortgage with Newbury B S for years, and they've always offered good deals and helped me with queries. Just reviewed my mortgage again, and it was nice and easy Reviewed on: 9th March 2023

Reply from Newbury Building Society Thank you so much for taking time to leave feedback and your continued custom, we do appreciate it. Response date: 10th March 2023

Remortgaging

I received communication to let me know that present mortgage deal would end in April 2023. I was advised to get in contact to select a new deal. This was followed up with a reminder. I arranged a telephone interview that took place exactly on time, everything was explained and all my questions answered. I was offered a 3yr or 5yr deal. It was all very simple, professional and reassuring. Reviewed on: 8th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 9th March 2023

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