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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1313 reviews)

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4.79

Based on 1,313 reviews, last reviewed 29th Aug 2025

16% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

In branch service review Very efficient and obliging, helpful staff. Reviewed on: 29th August 2025

Verified source

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1313)

Excellent

A very helpful and prompt service Reviewed on: 11th November 2022

Reply from Newbury Building Society Hi - thank you for the time taken to leave us a review, we really do appreciate it. Response date: 11th November 2022

Quick and easy process

The process for applying for our mortgage was simple, fairly quick and stress free. Reviewed on: 11th November 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, we really do appreciate it. Response date: 11th November 2022

Great service

Our experience as a new mortgage customer at Newbury Building Society has been very positive. Our mortgage advisor Angela was very helpful and efficient as was Charlotte and the rest of the underwriting team. Reviewed on: 11th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, Charlotte and the rest of the Underwriting Team, who will be so pleased to hear them. Response date: 11th November 2022

It could be better

Newbury requested for information piecemeal and gave little or no direction on the completion of crucial forms, like the Deed for example. I had to chase my lending Bank to receive a completion statement, a responsibility that ought to be Newbury's. But overall, Newbury still delivered promptly and I am able to overlook the avoidable stress I had to face during the application process. Reviewed on: 10th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and helps us improve where we can. We are looking into ways to make completion statements quicker from other lenders and we will be using your feedback to look into communication regarding the information and forms clearer and more efficient. Response date: 11th November 2022

Remortgage and additional borrowing

Pleasant experience though there could be more improvement in communication. Reviewed on: 10th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate your comments and will look to improve communications. Response date: 11th November 2022

Opening up a new savings account was easy

The member of staff who dealt with my husband and I was knowledgeable, polite and efficient. She helped us to set up a savings account and gave us clear information and details. Reviewed on: 8th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 9th November 2022

5 star service

We would not hesitate recommending NBS. We had an awful experience 2 years ago with another Lender and lost all faith with the whole process of applying for a mortgage. We decided to put off moving and then we decided to go to NBS. We were not dissapointed. Firstly we got an AIP/DIP within a week and our offer was also very quick. Communication response, whether it was via phone or email, was excellent. Thank you NBS for helping us with our move to our forever home! We cannot thank you enough. Reviewed on: 7th November 2022

Reply from Newbury Building Society You are very welcome and happy new forever home! Thank you for taking time to leave feedback - we appreciate it. Response date: 8th November 2022

All's well that ends well

Some of the early stages were of arranging the mortgage were frustrating, in particular the five week delay in getting the valuation done. Reviewed on: 7th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback- we appreciate it. Response date: 7th November 2022

Very pleased

Always quick with replies which are helpful and answer the question/queries we were having Reviewed on: 4th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 7th November 2022

GREAT LENDER

The process was quick and easy and the assistants were very supportive. They respond to enquiries very promptly and they are prepared to answer any questions you may have. Reviewed on: 4th November 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it! Response date: 4th November 2022

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