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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1268 reviews)

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4.76

Based on 1,268 reviews, last reviewed 1st Mar 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very good service, all the staff very helpful Very good service, all the staff very helpful Reviewed on: 1st March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1268)

Lack of online access

In 2022 it is imperative that a client t can access their mortgage details and balance online without having to phone and go through security Reviewed on: 25th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback on this. We are aware this functionality is lacking at present, it's in our development plans to include online mortgage functionality, and we are working toward this. Thank you for raising this, we do appreciate it. Response date: 26th September 2022

Excellent service from Eve McDowell

I received excellent service from Eve McDowell, she explained everything thoroughly. I was actually put on to the incorrect product by the admin team at first but she was quick to rectify it for me. The process of applying for the mortgage through her was great. I would say the mortgage team when I phoned the general number seemed to lack knowledge on questions such as extending the mortgage, and the processing of my application seemed to be quite slow, but overall, a happy customer. Reviewed on: 23rd September 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we do appreciate it, and we will be sure to share your comments with Eve. Response date: 26th September 2022

Freelancers

Applied for a mortgage. They are unable to judge freelancer income. A simple answer but it took 2 months to get this reply after supplying a whopping number of documents to the underwriting team. Overall experience, a waste of my time. Go elsewhere. Reviewed on: 22nd September 2022

Reply from Newbury Building Society HI Oliver, we are sorry to hear about the delay in responding to you, we will be looking into this with the Underwriting Manager to understand what happened and will be in touch. Thank you for taking time to provide feedback which will help us improve where we can do better. Response date: 23rd September 2022

We are about to loose our sale due to this lender.

We made an offer on a property around 3 months ago now, our mortgage valuation took place around 4 weeks ago, still no mortgage offer and still continue to raise ridiculous enquiries with our mortgage advisor then taking 10 working days to respond to the replies. I work as an estate agent and there reasoning behind holding up our entire sale and loosing us our dream home is due to adding things within the memorandum of sale, which may I add is purely only used by an estate agent to instruct both solicitors acting and has nothing to do with the mortgage lender. We are now about to loose our sale and the seller is going to with draw due to these ridiculous timescales and unnecessary enquiries being raised. They also held up our sale by recommending a solicitor who wasn't actually on their Panel therefore caused further delays even though we had just had to change solicitors for this exact reason! Reviewed on: 21st September 2022

Reply from Newbury Building Society Hi Ashley, we are sorry to hear about the issues with your application, our Underwriting Manager will contact you today to discuss this with you. Response date: 22nd September 2022

Sympathetic and informative assessment of needs and products

NBS provided helpful and supportive information about a change of mortgage product and recommended a very suitable option in the light of our circumstances Reviewed on: 20th September 2022

Reply from Newbury Building Society Many thanks for taking time to leave feedback Derek, we appreciate it. Response date: 21st September 2022

Best mortgage interview ever

Being an ex mortgage advisor I have the experience to acknowledge good service when I receive it. Could not fault and love the facts that The society really does help it's mortgage customers by not passing on every interest rate rise. Hugely impressed Reviewed on: 20th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we really appreciate it! Response date: 21st September 2022

service

The service was in timely manner and satisfactory Reviewed on: 20th September 2022

Reply from Newbury Building Society Thank you for taking time to leave this feedback - we appreciate it. Response date: 21st September 2022

Very helpful customer service

I recently phoned for advice and my options were clearly explained to me by a very helpful advisor called Alison. Reviewed on: 14th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Alison. Response date: 15th September 2022

Very satisfied

I am very satisfied with my experience. The advisor has listened to my needs and concerns and has found a product that was right for me.I now have a product I am sure about and feel safe in these very uncertain times. Reviewed on: 9th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 12th September 2022

Proof you do not need a face to face

I applied for a mortgage through a recommended broker. Once the details were collected by the broker, the AIP was returned the same day and the mortgage offer was duly dispatched once all the technicalities were resolved. Communication by e-Mail was excellent and timely. Offer still very competitive in a difficult market. Compliments and thanks to the Newbury building society Reviewed on: 3rd September 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 5th September 2022

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