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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1383 reviews)

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4.81

Based on 1,383 reviews, last reviewed 6th May 2026

3% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Great customer service from human beings - both on t... Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

Verified source

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1383)

Enquiry for later life mortgage

The agent led us through the process clearly and advised a product that precisely meets our needs. She left us knowing that one part of the house-moving process could be safely parked until the other elements came together. Reviewed on: 14th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 14th February 2023

New mortgage product

I had an appointment with Eve over the phone who gave me clear advice that fitted my current personal circumstances. She was extremely friendly and helpful. Reviewed on: 14th February 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback Chloe- we appreciate it and will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 14th February 2023

Congratulations

My husband and I would like to thank the member of staff who dealt with all our questions. She was friendly, polite and extremely patient with two elderly customers. Her valuable advice was much appreciated and we will not hesitate in recommending your branch. Reviewed on: 10th February 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and for your kind words - we will share your comments with the branch team, who will be so pleased to hear them. Response date: 10th February 2023

Helpful and efficient always

Being able to speak to competent staff quickly without any delays to have a conversation about a mortgage was excellent. I can highly recommend this Building Society. Reviewed on: 10th February 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback, we appreciate it. Response date: 10th February 2023

Friendly Mortgage Control

Newbury Building Society have always been really friendly and helpful with our mortgage. Always happy to help with queries, updates and to help save money. Reviewed on: 10th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 10th February 2023

Excellent service

Current mortgage deal coming to an end and went to a branch to discuss options and given helpful advice and suggestions on the options that could be taken. Then when we selected an option the process was pretty straight forward and efficiently sorted out. Reviewed on: 9th February 2023

Reply from Newbury Building Society Hi Paul - thank you for taking the time to leave us a review, we really do appreciate it! Response date: 10th February 2023

Extremely efficient, helpful and understanding throughout the process.

Has always been available to respond to questions and problems and invariably come up with a helpful solution for us. Reviewed on: 9th February 2023

Reply from Newbury Building Society Hi Philip, thank you for taking the time to leave us a review, we appreciate it! Response date: 10th February 2023

Overwhelmingly positive feedback

The feedback is powerful demonstrating that Newbury is a truly customer centric organisation- meeting the needs of customers Reviewed on: 9th February 2023

Reply from Newbury Building Society Hi Debbie, thank you for taking the time to leave us a review, we really do appreciate it! Response date: 10th February 2023

Fantastic prompt customer service

Just remortgaged with Newbury and they have been fantastic to deal with. Quick responses and great rates. Reviewed on: 8th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. Response date: 9th February 2023

Smooth process every time

I have taken out a mortgage over 3 years ago. My 1st 3 year fix ended a few months ago and transferring over to a new product was quick and painless. I did prepare that it will take ages and lots of paperwork. But actually everything was so quick. Excellent customer service. Reviewed on: 8th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. Response date: 9th February 2023

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