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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1383 reviews)

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4.81

Based on 1,383 reviews, last reviewed 6th May 2026

3% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Great customer service from human beings - both on t... Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

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Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1383)

A Great Building Society

Caring, flexible and employees whom take a real interest in their customers and make a difference! A Big Thank you!! Reviewed on: 8th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. Response date: 9th February 2023

Excellent

Super helpful and open and honest. Providing excellent customer service and great advice. They have been brilliant with our mortgage and can't recommend them enough Reviewed on: 8th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback Claire, and for your kind words, we do appreciate it. Response date: 9th February 2023

Great personal service

The Newbury is perfect for any sensible mortgage application mainly as they look at each case individually, and by sensible human beings, on its merits. Reviewed on: 8th February 2023

Reply from Newbury Building Society Hi Robert, thank you for taking the time to leave us a review, we really do appreciate it! Response date: 8th February 2023

Buy to let Mortgage

Kept me informed throughout the process Reviewed on: 8th February 2023

Reply from Newbury Building Society Hi Robert, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th February 2023

Great Service

My wife and I wanted to buy our first home and Newbury was fantastic, providing an excellent service at all levels. Highly recommended. Reviewed on: 8th February 2023

Reply from Newbury Building Society Hi Ugo, thank you for taking the time to leave us a review, we appreciate it - good luck in your first home! Response date: 8th February 2023

Excellent service

We applied to move our mortgage to NBS and found everyone involved invariable extremely helpful and proactive. We love Newbury! Reviewed on: 8th February 2023

Reply from Newbury Building Society Hi Joanna, thank you for taking the time to leave us a review and for your kind words! We really do appreciate it. Response date: 8th February 2023

Extremely flexible way of doing business.

We have been with NBS about 25 years and have tweaked our mortgage (up and down) many times over that period. They are always helpful and competitive. Reviewed on: 8th February 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it! Response date: 8th February 2023

Excellent Customer Service

Very friendly, knowledgable, helpful explain each step as you go - would definitely recommend Reviewed on: 8th February 2023

Reply from Newbury Building Society Hi Nina, thank you for taking the time to leave us a review, we appreciate it. Response date: 8th February 2023

Great customer service

We staircases our shared ownership mortgage last year and the customer service we received from Newbury was amazing! We never have any issues during our fixed terms and highly recommend Reviewed on: 8th February 2023

Reply from Newbury Building Society Hi Harriet, thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 8th February 2023

Not enough information

I find it quite stressful dealing with anything mortgage related and this experience hasn't been great. My signed papers were lost in the post, I had to re do them all and pay for recorded delivery first of all. I wasn't advised that I would be receiving a payment back on the first of the month due to a difference in what was borrowed and the redemption figure. Nor was I told my direct debit would not be set up for the 1st of the month so on that date it was all quite confusing. Lastly I appreciated the welcome hamper but half of the coffee sachets were out if date as of November last year and the other half go out of date in 3 weeks time. Really disappointed. Reviewed on: 6th February 2023

Reply from Newbury Building Society We would like to talk to you directly about this experience, please email us at marketing @newbury.co.uk and we will be contacting our welcome box provider about the short dated items, we apologise again for this and hope to be in touch soon. Response date: 7th February 2023

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