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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Excellent service

From the first telephone appointment we were really well informed about our options Very pleased with the whole process Angela was so helpful Reviewed on: 14th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 14th April 2023

Support for Older/Retired Borrowers, Customer focused with Direct Underwriter Access

We presented a set of Challenging Mortgage Requirements. Newbury BS stepped up. Criteria included Interest Only, part/part, over 70 ages and need for lengthy Offer period due to renovation. Few if any other providers would even consider our need. We tested Newbury BS claim that they do not discriminate on age and found they actually stand by it! Reviewed on: 6th April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - and for your kind words, we appreciate it. Response date: 11th April 2023

Very lovely customer service

Our experience with Newbury Building Society has been nothing but positive. Every person I dealt with has been very pleasant, efficient and informative. In particular, our experience with Ella Bright and Stephanie Burke was fantastic. We also loved the new home survival box that arrived at our new house - it was such a lovely touch. Reviewed on: 4th April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we do appreciate it. We will be sure to share your comments with Ella and Stephanie, who will be so pleased to hear them. Response date: 5th April 2023

I would recommend everytime11

I have had problem-free interactions everytime over the years. They are supportive and efficient. I have even decided to stay with them and remortgage! Reviewed on: 3rd April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreicate it Laurel! Response date: 3rd April 2023

Initial admin error made up for by dedicated staff

I applied for a mortgage on my house, as my existing one's terms were due to expire. At the start of my application there was an admin error, but thanks to the personal attention of staff at Newbury, we worked out the fault and caught up with my application process in time to meet the target completion date. I was grateful to have real, dedicated people to deal with. Reviewed on: 3rd April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreicate it. Response date: 3rd April 2023

Wonderful Service

We are older mortgage applicants and our choice of provider was restricted - it really didn’t matter as we’d have opted for the Newbury regardless. Their attitude from the word go has been friendly, positive and so very helpful. A faultless transaction from application to completion! To have a welcome pack delivered the day after completion was the icing on the cake and, indicative of their whole business model! Reviewed on: 1st April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback Vikki, and for your kind comments- we really do appreciate it. Response date: 3rd April 2023

Mortgage review time!

We are nearing the end of our mortgage term and Charlotte in Wokingham was excellent with showing us our options and what was best for us. Reviewed on: 1st April 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it and will be sure to share your comments with Charlotte, who will be so pleased to hear them. Response date: 3rd April 2023

Review

Quick response to telephone enquiries and things explained well Reviewed on: 31st March 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 31st March 2023

Newbury a friendly helpful Buulding Society

We have used The Newbury Building Society fur many years for our mortgages and we will use them again an easy no nonsense approach Reviewed on: 31st March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 31st March 2023

Great customer care and customer service

I've remortaged with Newbury Building Society twice now and the experience and process is pain free, fast and efficient! I find things like this quite stressful but I have always been impressed with the high level of customer care and service recieved. I would highly recommend Newbury, I'm going into my 6th year of being a customer and I am beyond happy with the service and the product offering. Thank you! Reviewed on: 26th March 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us your feedback, we really do appreciate it. Response date: 27th March 2023

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