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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1268 reviews)

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4.76

Based on 1,268 reviews, last reviewed 1st Mar 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very good service, all the staff very helpful Very good service, all the staff very helpful Reviewed on: 1st March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1268)

Good and satisfying

Good experience and professionally handled Reviewed on: 19th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 19th August 2022

New mortgage product set up

Very helpful, explaining everything and answering any questions I had. All done quickly and efficiently. Reviewed on: 13th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 16th August 2022

Impressed.

The set up and subsequent repayment of our Mortgage was straight forward and completed efficiently, for which we are most grateful. Reviewed on: 13th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th August 2022

A very happy Old Man

At the end of our interest only buy to let mortgage deal, Newbury Building Society (NBS), contacted me. from the start to the end dealing with NBS was straight forward and simple. Their mortgage team could not have been more helpful and friendly. Being in my sixties i have deal with many different mortgage companies. Hand on heart no one have ever come close to the Service i got from NBS. Thank you NBS Reviewed on: 12th August 2022

Reply from Newbury Building Society Thank you so much for your kind words and taking time to leave feedback -we do appreciate it. Response date: 18th August 2022

Good communication

Good communication on a slightly less than run of the mill re-mortgage with only one minor niggle that was resolved - Unlike the difficulty I had contacting our previous lender (big Spanish bank) and their automated system Oh and an unexpected but appreciated gift - Thankyou Reviewed on: 10th August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 11th August 2022

very disappointed as to the termination of mortgage especially the mix messages that we were told that the loan would be extended

it was never made clear to us why the mortgage was called in as firstly we had never missed a payment and for some reason you had decided that we could not afford the payments Just to add, all of this was happening during the pandemic and we are both in the most at risk category we have documented the entire mortgage call in process with you but are not prepared to waste anymore time discussing it with you Reviewed on: 8th August 2022

Reply from Newbury Building Society We are sorry to hear of your disappointment of how we handled your mortgage when it reached the end of its term, especially during the pandemic. Any agreements to extend the mortgage term is subject to our affordability criteria at the time. We would be happy to look into this for you should you wish, can you please email us at marketing @ newbury.co.uk Response date: 9th August 2022

Re Mortgage

Everyone was helpful at all stages Reviewed on: 5th August 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 5th August 2022

Mortgage Application

Excellent service good communication Reviewed on: 1st August 2022

Reply from Newbury Building Society Thank you for leaving feedback - we appreciate it. Response date: 2nd August 2022

Mortgages made easy

Superb experience. Fast, easy, friendly. We had an unusual situation which the vast majority of mortgage providers would not consider, so i was over the moon to find Newbury. The moving in box that was delivered was the icing on the cake. Reviewed on: 1st August 2022

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback - we do appreciate it. Response date: 2nd August 2022

Good customer service

It was a refreshing change to have customer service from an agent who understood my individual requirements. Overall, very good knowledgeable customer service from agents that I felt were trying to help rather than obstruct! Reviewed on: 30th July 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it/ Response date: 1st August 2022

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