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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1383 reviews)

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4.81

Based on 1,383 reviews, last reviewed 6th May 2026

3% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Great customer service from human beings - both on t... Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

Verified source

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1383)

Mortgage review

I have been with Newbury BS since 1991 and they have always looked after me when it comes to mortgages. I've seen Kate for the last few time & she is always professional and knowledgeable. I really like the personal touch and would recommend Newbury BS. Reviewed on: 21st January 2023

Reply from Newbury Building Society Hi Debbie, thank you so much for your kind words and taking time to leave feedback - we do appreciate it and will be sure to share your comments with Kate, who will be so pleased to hear them. Response date: 23rd January 2023

Highly professional advisor

We had an existing mortgage that had just ended its term. Kate was super helpful and steered us perfectly into our next term. Highly professional and understood our needs fully. If she could be considered for a bonus that would make my day. Reviewed on: 20th January 2023

Reply from Newbury Building Society Thank you so much for your kind words and taking time to leave feedback - we do appreciate it and will be sure to share your comments with Kate who will be so pleased to hear them Response date: 23rd January 2023

Transfer and extension of mortgage

I have always had excellent and efficient service from all the team Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th January 2023

Accessible and friendly

It was always easy to contact someone when I had a query. The staff were friendly and helpful. Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th January 2023

Thoroughly recommend the Newbury

Since taking out the mortgage up to its repayment the Newbury have provided excellent service and I would not have left had the product I was looking for been available. Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th January 2023

Customer focused, flexible and caring

From the start, the process has been smooth and simple. When I enquired about a change to a product coming up to the end of its time, NBS couldn't have been more helpful and flexible considering my needs and circumstances. Justine from the Wokingham branch went above and beyond to support me and make sure I was on the best deal possible. I felt fully cared for throughout the process and was never left to feel like I was just another customer. It was a personal transaction throughout. I can't recommend NBS enough. Reviewed on: 17th January 2023

Reply from Newbury Building Society Hi- thank you very much for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Justine, who will be so pleased to hear them. Response date: 17th January 2023

Eve McDowell - CeMAP - Quick and super efficient meeting

Excellent, personal service from the mortgage adviser Short and sharp meeting where all details were given and all questions were answered Very satisfied Reviewed on: 17th January 2023

Reply from Newbury Building Society Hi Ladan, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 17th January 2023

Re Mortgage

As always Katherine has looked after me and I cannot fault her at all. I always get full advice and feel the product I get has suited my requirements each time . As a Ltd co I am more than happy to take another 3 year term with NBS and Katherine. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you Nick for taking time to leave feedback. We will be sure to share your comments with Kate, who will be pleased to hear them. We do appreciate it. Response date: 16th January 2023

Amazing - from start to completion

From the initial consultation through to completion, the staff at the Newbury Building society have been simply amazing. All of my questions and queries were quickly answered in plain and simple English and when the completion date was missed due to issues outside of my control, the Newbury quickly acted to extend my offer, allowing me to keep my existing deal. I really can't recommend The Newbury Building Society enough. Reviewed on: 13th January 2023

Reply from Newbury Building Society Hi Shaun, thank you very much for taking the time to leave us your feedback, we really do appreciate it. Response date: 13th January 2023

Years of help

During 50 years we had mortgages, repaid mortgages, took out new mortgages to help our children buy their first houses and more recently interest only loan to help in difficult times. At all times the Newbury has been there, with a solution and a smile. Today was no different. I am now alone and again today I received exceptionally quick, kind reassurance from staff at the Alton Branch. Thank you Reviewed on: 11th January 2023

Reply from Newbury Building Society Hi Ann - thank you very much for taking the time to leave us such lovely feedback, we are so glad we were able to help over the years. We will be sure to share your comments with the Alton branch, who will be so pleased to hear them. Thank you again! Response date: 12th January 2023

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Newbury Building Society: Mortgages reviews

3% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1383)

Mortgage review

Highly professional advisor

Transfer and extension of mortgage

Accessible and friendly

Thoroughly recommend the Newbury

Customer focused, flexible and caring

Eve McDowell - CeMAP - Quick and super efficient meeting

Re Mortgage

Amazing - from start to completion

Years of help

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

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